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Client Account Manager, Wealth Without Wall Street

Stratis

Access Reimbursement Manager

Field, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

About Stratis Group: Stratis Group is an independent pharmaceutical consulting firm that specializes in commercialization throughout a brand’s lifecycle, our core passions include: market access, patient services, field reimbursement, and data-driven analytics.

Summary

In this contracted role, the Access Reimbursement Manager (ARM) is a client-facing and client-customer facing role that will be responsible for managing a dedicated territory to support access for provider and patients. This role will be highly visible within the organization and responsible for providing education to healthcare providers and office staff on access services and reimbursement solutions specific to a product and therapeutic area.

The ARM will execute a region or territory strategic plan through partnership with internal and external stakeholders, which may include call center services (HUB), sales, market access, and/or other matrix field partners. Responsibilities include ensuring understanding of the reimbursement process, field reimbursement services, and client’s patient support program. The ARM will also work on patient-level reimbursement issue resolution, and thus will need access to and have had experience with patient health information (PHI). The ARM will abide in a compliant manner and will work closely within a defined set Rules of Engagement.

In this role, the ARM will demonstrate a compliant and consultative approach to help offices obtain insurance authorization and/or reimbursement of products for appropriate patients. The ARM will have a direct impact on providing a positive experience for both the HCP Customer and Patient.

Additional Responsibilities Include

Manage daily activities that support appropriate patient access to our client’s products in the provider offices and work as a liaison to other patient assistance and access support services offered by our clients (i.e. HUB, Call Center, Specialty Pharmacy Services).
Act as an extension of client’s HUB, as appropriate and provide in-person customer visits.
Participate in client meetings as appropriate. Participate in regularly scheduled team meetings and calls. Input call activity into customer CRM, as appropriate.
Serve as payer expert for defined geography and able to communicate payer changes to key stakeholders in a timely manner.
Provide office education and awareness during the entire access process which may include formulary coverage/utilization management criteria, insurance forms & procedures, benefits investigation, prior authorization, appeal, and/or claims resolution.
Educate offices using approved educational materials provided by the client.
Review specific patient case information, in a compliant manner, defined by the client.
Educate physician office staff on the use of our client’s patient support services, including web-based provider portals.

Desired Job Requirements

3+ years of experience in one or more of the following areas: Managed Care, Field Reimbursement, Patient Services and/or Sales (Specialty or Biologics) or healthcare provider practice management
4 year degree or 8+ years in related healthcare roles and/or pharmaceutical or medical industry
Ability to travel 3-4 days a week, with overnights and flights (as needed), must reside within the territory
Solution oriented mindset, strong business acumen, & strong analytic capabilities
Experience with specialty/biologic products and/or complex reimbursement process
Demonstrated ability to educate offices on access processes and issue resolution
Experience educating HCPs on client specific Patient Service programs (i.e. copay, nurse education, bridge, patient assistance, etc.)
Experience delivering educational presentations in person and/or via technology platforms such as Zoom, Webex, and/or Teams
Advanced knowledge of medical insurance terminology
Knowledge of Centers of Medicare & Medicaid Services (CMS) policies and processes with expertise in Medicare (Part B – for buy & bill products and Part D for Pharmacy products)
Ability to manage ambiguity & problem solve
Prepare and submit appropriate expense reports in a timely fashion
Valid Driver’s License

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More about this job

Responsibilities

Manage a territory-based access and reimbursement program, educating healthcare providers and office staff on coverage, authorization, appeals, claims resolution, and patient support services. Coordinate with internal and external stakeholders, resolve patient-level reimbursement issues compliantly, communicate payer changes, and document customer interactions.

Requirements

Requires at least 3 years of experience in managed care, field reimbursement, patient services, specialty or biologics sales, or healthcare practice management, along with a four-year degree or 8+ years in related roles. Candidates should have specialty-product and complex reimbursement experience, strong insurance and Medicare knowledge, presentation and problem-solving skills, a valid driver’s license, and availability to travel 3–4 days per week.

Skills

Field Reimbursement
Market Access
Patient Services
Insurance Authorization
Payer Knowledge
Healthcare Provider Education
Patient Support Programs
Medical Insurance Terminology
Medicare Policies
Analytical Skills
Business Acumen
Problem Solving
Stakeholder Collaboration
Compliance

Visa sponsorship

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Keywords

Market Access
Field Reimbursement
Patient Services
Managed Care
Specialty Products
Biologics
Complex Reimbursement
Healthcare Provider
Patient Support Program
Hub Services
Call Center
Specialty Pharmacy
Formulary Coverage
Utilization Management
Benefits Investigation
Prior Authorization
Appeals
Claims Resolution
Patient Health Information
Medicare Part B
Medicare Part D
Centers for Medicare & Medicaid Services
Provider Portals
Copay Assistance
Patient Assistance
Expense Reports
Territory Management

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