Call Center Operator
- Calgary, AB, Canada
These roles pay $16.30hr with a potential for contract extension beyond this. · Contract
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Job details
- Pay
- These roles pay $16.30hr with a potential for contract extension beyond this.
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
About Stride
Stride is a full-service lottery and fundraising organization that helps charitable and non-profit organizations generate revenue through professionally managed lottery programs across Canada.
For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to plan, launch, and operate successful lottery campaigns. We work with foundations, healthcare organizations, and other mission-driven organizations to generate significant funding for healthcare initiatives, research, and community services.
Call Centre Operator
We are looking to hire numerous employees to join our Call Centre for our upcoming Winter Lottery campaigns. We are ideally looking for people who can commence from November 16th,2026 for a fixed-term project until April 17th,2026. These roles pay $16.30hr with a potential for contract extension beyond this.
What will you be doing?
The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to lottery supporters. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.
In Addition, The Role Will
Stride is a full-service lottery and fundraising organization that helps charitable and non-profit organizations generate revenue through professionally managed lottery programs across Canada.
For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to plan, launch, and operate successful lottery campaigns. We work with foundations, healthcare organizations, and other mission-driven organizations to generate significant funding for healthcare initiatives, research, and community services.
Call Centre Operator
We are looking to hire numerous employees to join our Call Centre for our upcoming Winter Lottery campaigns. We are ideally looking for people who can commence from November 16th,2026 for a fixed-term project until April 17th,2026. These roles pay $16.30hr with a potential for contract extension beyond this.
What will you be doing?
The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to lottery supporters. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.
In Addition, The Role Will
- Answer phones and respond to customer inquiries.
- Complete data entry and verify customer lottery ticket order information.
- Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.
- Complete Freshdesk support tickets for customer service inquiries.
- Courtesy Outbound reminder calls.
- Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.
- Assist with filing as requested
- Other duties as assigned.
- Outstanding customer service skills
- Exceptional selling skills
- Previous call centre experience
- Flexibility, adaptability and reliability
- Strong problem-solving skills
- Ability to type quickly and efficiently
More about this job
Responsibilities
Answer customer calls, process lottery ticket orders, enter and verify purchaser information, and provide campaign details. Handle customer service tickets and reminder calls, assist with opening and sorting mail orders, and complete filing and other assigned duties.
Requirements
The role calls for outstanding customer service and selling skills, with previous call centre experience desired. Candidates should be flexible, adaptable, reliable, strong problem-solvers, and able to type quickly and efficiently.
Skills
- Customer Service
- Selling
- Call Centre Experience
- Flexibility
- Adaptability
- Reliability
- Problem-Solving
- Fast Typing
- Data Entry
- Data Verification
- Telephone Communication
- Customer Inquiry Resolution
- Mail Order Processing
- Filing
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Administrative
Keywords
- Call Centre
- Customer Service
- Lottery Campaigns
- Ticket Orders
- Data Entry
- Data Verification
- Customer Inquiries
- Freshdesk
- Support Tickets
- Outbound Reminder Calls
- Mail Orders
- Order Processing
- Selling
- Problem-Solving
- Typing
- Filing
- Fundraising
- Non-Profit Organizations