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Added 31 mins ago
CS
Casual Community Disability Worker I
Catholic Social Services Alberta
Wainwright, AB
- Internship
…opportunity? Do you want to provide a high quality of group care and support as well as be a role model for adults with developmental disabilities? If the answer is “Yes!”, this is the job…
Added 31 mins ago
CS
Family Enrichment Worker - Family Preservation Program - North Battleford
Catholic Social Services Alberta
North Battleford, SK
- Part-time
Coordinate support services to families that may include conducting initial assessments, service planning, and follow up meetings to verify that the needs and requirements of families are…
Added 1 hour ago
AS
Personal Care Attendant
Aicare Senior
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Provide personal care (bathing, dressing, grooming, and toileting)
Added 3 hours ago
KA
food service worker
Korean Air
Lethbridge, AB
- Full-time
Added 4 hours ago
RS
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
Richmond School District No. 38
Richmond, BC
- Full-time
…for children and youth (birth to 18) and their families. The service delivery will be flexible and outbound, reflecting the preferences of children, youth, and families.Each ICY team will…
Added 4 hours ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 4 hours ago
BC
Service Clerk - Switchboard
Brant Community Healthcare System
Brantford, ON
- Full-time
…Community Healthcare System ambassador will prove invaluable. Personal commitment to place the patient's best interest first and foremost in service provision with a commitment to…
Added 4 hours ago
BC
Registered Practical Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 4 hours ago
MY
THERAPEUTIC FOSTER PARENTS - CALGARY & AREA
McMan Youth, Family and Community Services Association of Calgary & Area
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Support cultural, spiritual, and personal identity development
Added 4 hours ago
TC
Disability Service Worker with Overnight Scheduling, Temp Full-Time
Taproot Community Support Services
Westlock, AB
- Full-time
The Disability Services Worker (DSW), under supervision of their supervisor, facilitates and monitors education and development programs for purposes of providing individuals in service…
Added 5 hours ago
PA
Community Support, Youth and Activity Worker
Penticton and District Society for Community Living
Penticton 1, BC
- $27.42 to $31.57 CAD / hour
- Temporary
Depending on program assignment, responsibilities may include duties associated with Community Support Worker, School-Aged Child and Youth Worker, and Activity Worker positions.
Added 5 hours ago
PA
Building Maintenance Worker
Penticton and District Society for Community Living
Penticton 1, BC
- $28.46 to $31.57 CAD / hour
- Temporary
PDSCL is seeking a Temporary Full-Time Building Maintenance Worker to join our team.This position plays an important role in ensuring our properties, equipment, and grounds remain safe,…
Added 6 hours ago
MG
Personal Support Worker (InPatient Surgery)
Michael Garron Hospital
Toronto, ON
- Full-time
The Personal Support Worker participates in direct and indirect patient care activities in order to carry out the Interprofessional care plan. The scope of activities are directed and…
Added 6 hours ago
CA
Disability Services Worker 2 - Complex Needs
Core Association
Medicine Hat, AB
- $17 to $25 CAD / hour
- Full-time
- Temporary
Provide individualized support with daily living, personal care, medication administration (where required), and daily activities.
Added 7 hours ago
FH
Community Health Nurse - Licensed Practical Nurse - Burnaby
Fraser Health Authority
Burnaby, BC
- $32.84 to $44.96 CAD / hour
- Full-time
…delegated direct care tasks to ensure that the Community Health Worker has the necessary knowledge, skills and support to perform the task within the clearly defined…
Added 9 hours ago
H
RPN and PSW
HealthcareJob.Agency
Whitchurch-Stouffville, ON
- Full-time
Current registration as a Registered Practical Nurse (RPN) with the appropriate regulatory body or recognized Personal Support Worker (PSW) certification from an accredited institution.
Added 10 hours ago
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General Repair Worker - Agent(e) d’entretien et de réparations générales
TFS - Canada’s International School (Toronto French School)
Toronto, ON
- Part-time
The General Repair Worker is responsible for performing a variety of general maintenance, repair, and upkeep tasks across the TFS campus. Reporting to the Associate Director of Facilities,…
Added 10 hours ago
CH
Personal Support Worker (PSW), Night Shift
Carelee Health Technologies Inc.
Richmond Hill, ON
- Full-time
Completion of an Ontario-recognized Personal Support Worker (PSW) program or registration with the Health and Supportive Care Providers Oversight Authority.
Added 10 hours ago
CH
Personal Support Worker (PSW)
Carelee Health Technologies Inc.
Toronto, ON · Greater Toronto Area, Canada
- Part-time
Completion of an Ontario-recognized Personal Support Worker (PSW) or registration with the Health and Supportive Care Providers Oversight Authority.
Added 12 hours ago
CS
Healthcare Worker I (Casual)
Catholic Social Services Alberta
Red Deer, AB
- Internship
Catholic Social Service is currently recruiting for casual Healthcare Workers in Red Deer.
Added 14 hours ago
VH
Child and Family Support Worker- Toronto
VHA Home HealthCare
Mississauga, ON
- Part-time
VHA's Child and Family Support Worker (CFSW) is responsible for providing child care and home support to families caring with children from birth to 4 years, and recovering from a medical…
Added 16 hours ago
BC
Registered Practical Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 16 hours ago
BC
Service Clerk - Switchboard
Brant Community Healthcare System
Brantford, ON
- Full-time
…Community Healthcare System ambassador will prove invaluable. Personal commitment to place the patient's best interest first and foremost in service provision with a commitment to…
Added 16 hours ago
AC
Food Service Worker
Aramark Canada
Mirabel, QC
- $19 CAD / hour
- Full-time
A personal vehicle is required to travel to the Bell Helicopter site.
Added 17 hours ago
RM
Early childhood educator (ece) - level 2
RICHMOND MONTESSORI SCHOOL INC.
Winnipeg, MB
- $20 to $25 CAD / hour
- Full-time
- On-site
Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children

Strides Toronto

Help Ahead Intake Worker, CPI

Toronto, ON, Canada

$51,699 to $60,202 CAD / year · Full-time

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Job details

Pay: $51,699 to $60,202 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Position Type: Full-time Permanent

Hours of Work per week: 35 hours

Salary range: $51,699.00 to $60,202.00 per annum

Benefits: We offer generous group employee benefits which includes:

Comprehensive health, dental and vision coverage, EAP, premium fully paid by organization
Life and disability insurance
Defined Contribution Pension plan with employer matching up to 6% based on length of service
Generous paid time off (Vacation, Sick and Float days)
Pregnancy/ Parental leave top-up
Hybrid work flexibility
Access to employee perks and discounts

Union Position - This position is represented by OPSEU local 567.

ABOUT US

Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families, primarily across east Toronto. We offer community-based, residential and treatment programs - including mental health counselling, autism services, early intervention, day treatment, education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child and Youth Mental Health, partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with broader reach, including Help Ahead and the HOPE Strategy across Toronto and One Stop Talk/Parlons Maintenant and the Provincial Youth Outreach Worker Program across Ontario.

ABOUT THE ROLE

This is an existing vacancy for a full-time permanent Help Ahead Intake Worker position that receives and reviews inquiries and referrals via multiple input channels for mental health services, conducts initial triage to determine eligibility and need, and then routes appropriate clients to Service Navigators for further screening and matching to 22 partner agencies across the City of Toronto.

WHAT YOU WILL DO

Respond to inquiries from children, youth, families, core service providers, allied sector partners and other healthcare stakeholders seeking access to child and youth mental health services. Inquiries are received through multiple channels, including phone, email, web-based e-referrals and fax.
Manage incoming service inquiries through a hybrid approach that includes live telephone response and timely follow-up to voicemail messages.
Monitor and process inquiries received through multiple channels (e-referral, email, fax, voicemail, chat and web) ensuring responses within 24 hours.
Engage callers to identify presenting mental-health needs using information shared and professional judgement.
Document all inquiries, intake activities, and outcomes in real time within the designated e-referral platform and client information system, ensuring accuracy, completeness, and consistency with Help Ahead standards.
Record demographic details, presenting concerns, eligibility decisions, risk/safety information, consent status, and referral pathways using approved templates, fields, and workflows in the digital system.
Ensure secure handling of personal health information (PHI) and compliance with agency privacy policies, PHIPA, and sector standards for electronic record keeping.
Collaborate with Service Navigators, supervisors, and partner agencies by ensuring documentation is shared through the correct digital pathways and contains the information needed for seamless service coordination.

THE “MUST HAVES”

The following education, professional memberships and knowledge are a requirement for this role:

Completion of a Degree or Diploma in a Human Services–related field (e.g., Social Work, Psychology, Child and Youth Care, Counselling, Social Service Work).
Three years of experience working with children, youth, and families in mental-health or allied sectors.
Strong knowledge of child and youth mental-health disorders, symptom presentation, developmental considerations, and functional impacts.
Trained in crisis intervention, de-escalation techniques, and managing safety or high-risk situations.
Knowledge of trauma-informed, culturally responsive, and strengths-based service approaches.
Ability to apply a multi-systemic lens, recognizing how education, child welfare, developmental services, health, and community supports intersect with mental-health needs.
Strong customer-service orientation with excellent interpersonal skills for engaging children, youth, caregivers, families, and service partners.
Knowledge of platforms and tools relevant to the role (e.g., Microsoft Teams, Zoom, Microsoft Office, Cisco IP Phone, Cisco Finesse).
Ability to work independently with sound judgment and initiative, while also collaborating effectively with service providers, cross-sectoral partners, and interdisciplinary teams to support complex cases.
Understanding of the child and youth mental-health service sector in Toronto, including pathways, service mandates, sector partners, and community supports.

THE ‘NICE TO HAVES’

While not required, preference will be given to candidates with the following:

Fluency in another language(s), including sign language would be an asset.
Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families.
Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.

BEFORE STARTING WITH US

As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:

A Vulnerable Sector police check
A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.

WHY JOIN OUR TEAM?

We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
We provide opportunities for growth and professional development.
We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
We have a collaborative and supportive Senior Management Team.
We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

HOW TO APPLY

Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is October 15, 2026.

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.

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More about this job

Responsibilities

The Intake Worker manages incoming mental health service inquiries through multiple channels, conducting initial triage and eligibility assessments. They document all intake activities in the client information system and coordinate referrals to partner agencies.

Requirements

Candidates must hold a degree or diploma in a human services field and possess at least three years of experience in mental health or allied sectors. Proficiency in crisis intervention, trauma-informed care, and knowledge of child and youth mental health systems is required.

Skills

Intake assessment
Crisis intervention
De-escalation techniques
Mental health support
Case management
Client triage
Service navigation
Documentation
Trauma-informed care
Culturally responsive practice
Customer service
Interpersonal skills
Electronic record keeping
PHIPA compliance
Multi-systemic lens
Collaboration

Benefits

Health coverage
Dental coverage
Vision coverage
Employee Assistance Program
Life insurance
Disability insurance
Paid time off
Pregnancy/Parental leave top-up
Hybrid work flexibility
Employee perks and discounts

Visa sponsorship

Not detected in the job text

Keywords

Intake Worker
Mental Health
Social Work
Psychology
Child and Youth Care
Counselling
Triage
Service Navigation
PHIPA
Trauma-informed
Crisis Intervention
E-referral
Microsoft Teams
Zoom
Microsoft Office
Cisco IP Phone
Cisco Finesse
Client-centered
Evidence-informed
Community support
Vulnerable Sector police check
OPSEU
Human Services
Case coordination
Diversity and inclusion

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