Find work in Canada.

484,786 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 8 hours ago
CC
Personal Support Worker
CARVETH CARE CENTRE
Gananoque, ON
- Full-time
Company Description CARVETH CARE CENTRE is a long-term care and support facility based in Gananoque, Ontario, Canada. The organization is dedicated to providing compassionate,…
Added 12 hours ago
RECE or Equivalent - Split Shift Position
Upper Canada Child Care
Innisfil, ON
…advance and move throughout the organization. Upper Canada Child Care also operates summer day camps at select locations, in addition to unique programs such as residential camp and forest…
Added 1 day ago
LH
Job Title Clinical Resource Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
The Clinical Resource Worker (CRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s…
Added 1 day ago
O
Residential Counsellors – OP-26-200
Ongwanada
Kingston, ON
- Full-time
Position: Permanent and Temporary Residential Counsellor
Added 1 day ago
PH
Peer Support Worker, Substance Use Services (Urban Health)
Providence Healthcare
Vancouver, BC
- Other
Reporting to the Peer Support Coordinator, the Peer Support Worker is a person who self-identifies as a Peer, meaning a person with lived/living experience relevant to the client group…
Added 1 day ago
SH
Maintenance Personnel
Sandman Hotel Group
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…continued success is our people and their ability to take great care of our…
Added 1 day ago
AS
Construction Worker
ATCO Structures
Grimsby, ON
- Full-time
Always there. Anywhere. That’s us! A team committed to delivering inspired solutions for a better world. We care for our communities and each other, and we are committed to showing up for…
Added 1 day ago
FT - Outreach Worker (CLBC-PG)
Connective
Prince George, BC
Accepts clinical direction from the care team
Added 1 day ago
FT - Outreach Worker (CLBC-PG)
Connective
Prince George, BC
Accepts clinical direction from the care team
Added 1 day ago
P
69-26 Casual Support Worker ABI
Pathways
Greater Napanee, ON · Napanee, ON
- Part-time
…Under the direction of the Client Services Manager, the Support Worker, ABI, supports adults with a brain Injury with homemaking, personal care, community, and personal development skills…
Added 1 day ago
HS
Support Services Worker - Regular Full Time
Hopewell Support Services
Guelph, ON
- Full-time
Hopewell is looking for a Regular Full Time Support Services Worker to join our Residential and Respite Services Team, supporting individuals with developmental and physical disabilities…
Added 1 day ago
HS
Overnight Awake Support Worker Regular FT
Hopewell Support Services
Ariss, ON
- Full-time
Hopewell is looking for a Regular Full Time Overnight Awake Support Worker to join our Residential and Respite Services Team, supporting individuals with developmental and physical…
Added 1 day ago
Support Services Worker - Regular Part Time
Hopewell Support Services
Ariss, ON
Hopewell is looking for a Regular Part Time Support Services Worker to join our Residential and Respite Services Team, supporting individuals with developmental and physical disabilities…
Added 1 day ago
BH
Social Worker
Baptist Housing Seniors Living
Kelowna, BC
- $42.27 to $52.81 CAD / hour
- Temporary
…experience life well in supportive communities. As a Social Worker at Sun Pointe Village, you’ll be a valued member of a multidisciplinary care team, advocating for residents, supporting…
Added 1 day ago
CH
Overnight Youth Worker Winter Respite and Resident Services
Covenant House Toronto
Toronto, ON
- Full-time
…philosophy, mission statement and policies as they pertain to residential care. Note: This position supports a 24/7 operation; candidates with flexible availability are…
Added 1 day ago
BH
Social Worker
Baptist Housing
Kelowna, BC
- Temporary
…experience life well in supportive communities. As a Social Worker at Sun Pointe Village, you’ll be a valued member of a multidisciplinary care team, advocating for residents, supporting…
Added 1 day ago
RECE or Equivalent & Assistant Educator - Split Shift Position
Upper Canada Child Care
Georgina, ON
…advance and move throughout the organization. Upper Canada Child Care also operates summer day camps at select locations, in addition to unique programs such as residential camp and forest…
Added 1 day ago
A
Construction Worker
ATCO
Grimsby, ON
- Full-time
Always there. Anywhere. That’s us! A team committed to delivering inspired solutions for a better world. We care for our communities and each other, and we are committed to showing up for…
Added 1 day ago
HS
Support Services Worker - Regular Casual
Hopewell Support Services
Guelph, ON
- Part-time
Hopewell is looking for a Regular Casual Support Services Worker to join our Residential and Respite Services Team, supporting individuals with developmental and physical disabilities…
Added 1 day ago
GS
Case Manager / Case Worker- Part Time Martha House
Good Shepherd Centres
Hamilton, ON
- $24.89 CAD / hour
- Part-time
The successful candidate will extend our mission to residential and non-residential clients through the provision of respectful and appropriate housing support services. This may include…
Added 1 day ago
Maintenance Personnel
Northland Properties
Calgary, AB
…continued success is our people and their ability to take great care of our…
Added 1 day ago
Direct Support Workers– South-Eastern Manitoba Expansion
Simaril
Niverville, MB
Live in South-Eastern Manitoba? Looking to grow your experience in the health-care and community support sector?
Added 1 day ago
TC
Residential Child & Youth Worker, Full time
Taproot Community Support Services
Victoria, BC
- Full-time
The Residential Child and Youth Worker (RCYW) provides care to children, youth or adults with moderate to severe behavioural problems in a residential or day program setting in an…
Added 2 days ago
W
Counsellor, Anti-Human Trafficking Outreach Worker
WelcometoSSM
ON · Algoma, ON
- Full-time
Using a strength-based, solution-focused, anti-oppressive approach the Counsellor/Outreach Worker will engage with the community and service providers in the development of an Anti-Human…
Added 2 days ago
NS
Family Medicine - Eskasoni First Nation - Eskasoni Health Centre
Nova Scotia Healthcare System
Eskasoni, NS
- $400,000 to $415,000 CAD / year
- Full-time
…working alongside 3 physicians, 3FPNs, LPN, Diabetes RN, Social Worker, Dietician and experienced administrative staff to provide primary care to the…

Strides Toronto

Help Ahead Intake Worker, CPI

Toronto, ON, Canada

$51,699 to $60,202 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $51,699 to $60,202 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Position Type: Full-time Permanent

Hours of Work per week: 35 hours

Salary range: $51,699.00 to $60,202.00 per annum

Benefits: We offer generous group employee benefits which includes:

Comprehensive health, dental and vision coverage, EAP, premium fully paid by organization
Life and disability insurance
Defined Contribution Pension plan with employer matching up to 6% based on length of service
Generous paid time off (Vacation, Sick and Float days)
Pregnancy/ Parental leave top-up
Hybrid work flexibility
Access to employee perks and discounts

Union Position - This position is represented by OPSEU local 567.

ABOUT US

Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families, primarily across east Toronto. We offer community-based, residential and treatment programs - including mental health counselling, autism services, early intervention, day treatment, education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child and Youth Mental Health, partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with broader reach, including Help Ahead and the HOPE Strategy across Toronto and One Stop Talk/Parlons Maintenant and the Provincial Youth Outreach Worker Program across Ontario.

ABOUT THE ROLE

This is an existing vacancy for a full-time permanent Help Ahead Intake Worker position that receives and reviews inquiries and referrals via multiple input channels for mental health services, conducts initial triage to determine eligibility and need, and then routes appropriate clients to Service Navigators for further screening and matching to 22 partner agencies across the City of Toronto.

WHAT YOU WILL DO

Respond to inquiries from children, youth, families, core service providers, allied sector partners and other healthcare stakeholders seeking access to child and youth mental health services. Inquiries are received through multiple channels, including phone, email, web-based e-referrals and fax.
Manage incoming service inquiries through a hybrid approach that includes live telephone response and timely follow-up to voicemail messages.
Monitor and process inquiries received through multiple channels (e-referral, email, fax, voicemail, chat and web) ensuring responses within 24 hours.
Engage callers to identify presenting mental-health needs using information shared and professional judgement.
Document all inquiries, intake activities, and outcomes in real time within the designated e-referral platform and client information system, ensuring accuracy, completeness, and consistency with Help Ahead standards.
Record demographic details, presenting concerns, eligibility decisions, risk/safety information, consent status, and referral pathways using approved templates, fields, and workflows in the digital system.
Ensure secure handling of personal health information (PHI) and compliance with agency privacy policies, PHIPA, and sector standards for electronic record keeping.
Collaborate with Service Navigators, supervisors, and partner agencies by ensuring documentation is shared through the correct digital pathways and contains the information needed for seamless service coordination.

THE “MUST HAVES”

The following education, professional memberships and knowledge are a requirement for this role:

Completion of a Degree or Diploma in a Human Services–related field (e.g., Social Work, Psychology, Child and Youth Care, Counselling, Social Service Work).
Three years of experience working with children, youth, and families in mental-health or allied sectors.
Strong knowledge of child and youth mental-health disorders, symptom presentation, developmental considerations, and functional impacts.
Trained in crisis intervention, de-escalation techniques, and managing safety or high-risk situations.
Knowledge of trauma-informed, culturally responsive, and strengths-based service approaches.
Ability to apply a multi-systemic lens, recognizing how education, child welfare, developmental services, health, and community supports intersect with mental-health needs.
Strong customer-service orientation with excellent interpersonal skills for engaging children, youth, caregivers, families, and service partners.
Knowledge of platforms and tools relevant to the role (e.g., Microsoft Teams, Zoom, Microsoft Office, Cisco IP Phone, Cisco Finesse).
Ability to work independently with sound judgment and initiative, while also collaborating effectively with service providers, cross-sectoral partners, and interdisciplinary teams to support complex cases.
Understanding of the child and youth mental-health service sector in Toronto, including pathways, service mandates, sector partners, and community supports.

THE ‘NICE TO HAVES’

While not required, preference will be given to candidates with the following:

Fluency in another language(s), including sign language would be an asset.
Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families.
Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.

BEFORE STARTING WITH US

As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:

A Vulnerable Sector police check
A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.

WHY JOIN OUR TEAM?

We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
We provide opportunities for growth and professional development.
We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
We have a collaborative and supportive Senior Management Team.
We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

HOW TO APPLY

Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is October 15, 2026.

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.

Apply About employer

More about this job

Responsibilities

The Intake Worker manages incoming mental health service inquiries through multiple channels, conducting initial triage and eligibility assessments. They document all intake activities in the client information system and coordinate referrals to partner agencies.

Requirements

Candidates must hold a degree or diploma in a human services field and possess at least three years of experience in mental health or allied sectors. Proficiency in crisis intervention, trauma-informed care, and knowledge of child and youth mental health systems is required.

Skills

Intake assessment
Crisis intervention
De-escalation techniques
Mental health support
Case management
Client triage
Service navigation
Documentation
Trauma-informed care
Culturally responsive practice
Customer service
Interpersonal skills
Electronic record keeping
PHIPA compliance
Multi-systemic lens
Collaboration

Benefits

Health coverage
Dental coverage
Vision coverage
Employee Assistance Program
Life insurance
Disability insurance
Paid time off
Pregnancy/Parental leave top-up
Hybrid work flexibility
Employee perks and discounts

Visa sponsorship

Not detected in the job text

Keywords

Intake Worker
Mental Health
Social Work
Psychology
Child and Youth Care
Counselling
Triage
Service Navigation
PHIPA
Trauma-informed
Crisis Intervention
E-referral
Microsoft Teams
Zoom
Microsoft Office
Cisco IP Phone
Cisco Finesse
Client-centered
Evidence-informed
Community support
Vulnerable Sector police check
OPSEU
Human Services
Case coordination
Diversity and inclusion

Report this job