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Strides Toronto

Program Assistant

Toronto, ON, Canada

$46,662 to $54,339 CAD / year · Full-time

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Job details

Pay: $46,662 to $54,339 CAD / year
Job type: Full-time
Apply by: Apr 4, 2027
Posting language: English
Posted: Oct 6, 2026

Original job description

Position Type – FT Contract until December 31, 2027

Hours of Work per week - 35

Salary range: $46,662 to $54,339 per annum

Benefits: We offer generous group employee benefits which includes:

Generous paid time off (Vacation and Sick days)

Access to employee perks and discounts

Union Position - This position is represented by OPSEU local 567.

ABOUT US

Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families, primarily across east Toronto. We offer community-based, residential and treatment programs - including mental health counselling, autism services, early intervention, day treatment, education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child and Youth Mental Health, partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with broader reach, including Help Ahead and the HOPE Strategy across Toronto and One Stop Talk/Parlons Maintenant and the Provincial Youth Outreach Worker Program across Ontario.

ABOUT THE ROLE

This is an existing vacancy for one (1) full-time contract Program Assistant for the Help Ahead program. The Program Assistant provides a broad range of administration support to the Help Ahead program management and staff, utilizing a strong customer service approach, to contribute to high-quality services received by clients and families served by the program.

WHAT YOU WILL DO

Liaise with clients, healthcare professionals and their representatives, referral sources, service providers and partner agencies to ensure client information is complete and processed accurately to ensure their needs are met during service or program delivery.

Document requests for service in a timely manner in the electronic client information system per provided procedures and in accordance with requirements for the program to allow staff to access and respond to the service request.

Create and maintain electronic and paper records for the program, ensuring system data and documents are checked for accuracy and completeness, and are filed/ stored or entered/ uploaded to the appropriate physical location or database(s). Ensure confidentiality of records is maintained and meet the required level of security access (i.e., password protect/ encryption) per the organizational or program guidelines.

Tracks invoices, liaises with agencies and external providers to ensure timely and accurate billing and payments.

Provide administrative support that ensures the program manager and staff have the training, tools, and resources required to enable the delivery of service and meet client, family and program needs.

Oversee full cycle of purchasing materials and supplies for team and program delivery, within purchasing allowances, which may include creating purchase requisition and/ or purchase orders, gaining required approvals, communication with vendors, organizing delivery, managing special courier arrangements (i.e., Duty/Broker fees), reconciliation of packing slip, charge backs to departments, and forwarding of documentation to accounting.

Provide coverage for Receptionist during breaks, meetings and extended absences, to ensure a client friendly, welcoming approach to clients and other visitors to the organization through answering phone calls, responding to inquiries and receiving clients and visitors that arrive at reception.

THE “MUST HAVES”

The following education, professional memberships and knowledge are a requirement for this role:

Post-secondary education in Business or Office Administration.

2 or more years of administrative experience.

Intermediate level computer and database skills (specifically MS Office - Word and Excel).

Strong organizational and administrative skills.

High level of accuracy and strong attention to detail.

Effective interpersonal, as well as oral and written communication skills.

Ability to prioritize work and manage multiple demands and must be able to balance the demands of the job, while being responsive and sensitive to all inquiries from staff, clients, and referring agencies.

Awareness of the role of inclusion, diversity, equity, and accessibility (IDEA) in the workplace and within the community being served by the position.

An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.

Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts.

THE ‘NICE TO HAVES’

While not required, preference will be given to candidates with the following:

Certificate or Diploma in MS Office Specialist or Office Technology would be an asset.

Standard First Aid & CPR Certification is an asset.

Trained in Conflict Resolution, Diversity and Inclusion and Anti-Black Racism is an asset.

Exceptional Customer Service Skills is an asset.

Knowledge and/or experience using Adobe Acrobat would be an asset.

Demonstrated commitment to continuous quality improvement and adaptation to change would be an asset.

Basic accounting knowledge would be an asset.

Functional computer and client information system knowledge.

Fluency in another language(s), including sign language.

BEFORE STARTING WITH US

As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:

A Vulnerable Sector police check

A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.

WHY JOIN OUR TEAM?

We provide opportunities for growth and professional development.

We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.

We have a collaborative and supportive Senior Management Team.

We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

HOW TO APPLY

Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is October 20, 2026.

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.

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More about this job

Responsibilities

Provide administrative support to Help Ahead program management and staff, including processing service requests, maintaining accurate and confidential client records, and coordinating invoices and payments. Manage purchasing and supplies, support staff with program resources, and provide welcoming reception coverage when needed.

Requirements

Requires post-secondary education in Business or Office Administration, at least two years of administrative experience, and intermediate computer and database skills, particularly Microsoft Word and Excel. Candidates should demonstrate strong organization, accuracy, communication, prioritization, customer responsiveness, and awareness of inclusion, equity, accessibility, and anti-oppressive practice.

Skills

Administrative Support
Customer Service
Client Records Management
Data Entry
Database Skills
Microsoft Word
Microsoft Excel
Organization
Attention To Detail
Written Communication
Oral Communication
Prioritization
Multitasking
Invoice Tracking
Purchasing And Procurement
Confidentiality

Benefits

Paid Vacation
Paid Sick Days
Employee Perks And Discounts
Professional Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Business Administration
Office Administration
Microsoft Office
Microsoft Word
Microsoft Excel
Database Skills
Electronic Client Information System
Client Records Management
Confidentiality
Customer Service
Administrative Support
Service Requests
Invoice Tracking
Billing And Payments
Purchasing
Purchase Requisitions
Purchase Orders
Vendor Coordination
Reception Coverage
Adobe Acrobat
Basic Accounting
Standard First Aid
CPR
Conflict Resolution
Diversity And Inclusion
Anti-Black Racism
Anti-Oppressive Practice
Accessibility
Vulnerable Sector Police Check

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