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Added 20 days ago
NP
Quality Management System (QMS) Lead
NWI Precision
Toronto, ON · North York, ON
- $85,000 to $110,000 CAD / year
- Full-time
University degree in Industrial, Manufacturing, Mechanical, Materials, or Systems Engineering; Operations Management; or a related discipline.
Added 20 days ago
EE
Project Manager
Exco Energy
Toronto, ON
- Full-time
Located in Newmarket, Ontario, Exco Energy (Engineering) specializes in precision machining and advanced manufacturing solutions. A division of Exco Technologies, we are a global leader in…
Added 20 days ago
M&
Senior Controls Engineer
Mitchell & Associates
Brampton, ON
- Full-time
…engineered, value-added Lightweight Structures and Propulsion Systems. We employ approximately 16,000 skilled and currently operate in 57 locations in Canada, the United States, Mexico,…
Added 20 days ago
Q
Senior Business Systems Analyst
Quantiphi
Toronto, ON
- Contract
Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters.…
Added 20 days ago
T
Senior Backend Software Developer
Transactix
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are hiring a Senior Backend Software Developer. You will design, develop, and maintain scalable, high-performance backend systems for blockchain trading bots, working with MongoDB,…
Added 20 days ago
S
Full Stack Engineer, Support Experience (Greater China Support)
Stripe
Toronto, ON
- Full-time
Support Experience Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on…
Added 20 days ago
ES
Presentation Software Engineer - EA SPORTS™ NHL (TFT)
EA SPORTS
Vancouver, BC
- Temporary
…presentation features, authoring tools, and robust workflows for systems including dynamic cameras, character choreography, replays, and broadcast overlays. You will own presentation…
Added 20 days ago
N
Vice President, Human Resources
Napoleon
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 20 days ago
A
Project Coordinator
AECOM
Pickering, ON
- $60,000 to $70,000 CAD / year
- Full-time
…growing, fully integrated team spanning architecture, all building engineering disciplines, landscape architecture, urban planning, urban design, economics, and asset management for design…
Added 20 days ago
NB
Senior Specialist Hybrid Telecom Platforms
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Amazon Web Services Certified Systems Operations Administrator (certification), Artificial Intelligence, Cisco Routers, Cybersecurity, Diversity & Inclusion, Empathy,…
Added 20 days ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
Proven track record of architecting full-stack systems, leading complex AI projects, and mentoring engineering talent.
Added 20 days ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
Proven track record of architecting full-stack systems, leading complex AI projects, and mentoring engineering talent.
Added 20 days ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
Proven track record of architecting full-stack systems, leading complex AI projects, and mentoring engineering talent.
Added 20 days ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
Proven track record of architecting full-stack systems, leading complex AI projects, and mentoring engineering talent.
Added 20 days ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
Proven track record of architecting full-stack systems, leading complex AI projects, and mentoring engineering talent.
Added 20 days ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
…expanding its digital capabilities, integrating strategic business systems, and executing advanced machine learning, risk, and financial delivery…
Added 20 days ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
…expanding its digital capabilities, integrating strategic business systems, and executing advanced machine learning, risk, and financial delivery…
Added 20 days ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
…expanding its digital capabilities, integrating strategic business systems, and executing advanced machine learning, risk, and financial delivery…
Added 20 days ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
…expanding its digital capabilities, integrating strategic business systems, and executing advanced machine learning, risk, and financial delivery…
Added 20 days ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
…expanding its digital capabilities, integrating strategic business systems, and executing advanced machine learning, risk, and financial delivery…
Added 20 days ago
FS
Signal Integrity and Power Integrity Designer
Fidus Systems
Canada
- Full-time
…performance, reliability, and compliance of high-speed electronic systems designed by Fidus. You will lead and support SI/PI analysis from early architecture through final validation,…
Added 20 days ago
FH
Assistant Front Office Manager
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
Ensure accurate use of property management systems, cash handling, and front office procedures.
Added 20 days ago
KC
Site Reliability Engineer
KPMG Canada
Kitchener, ON
- Full-time
…The role will be focusing on driving high reliability into systems by working closely with the development DevOps engineers, security teams, IT-operations teams (Canadian and Global) as…
Added 20 days ago
A
Spécialiste en analyse des contraintes - Structures métalliques et composites / Stress Analysis Specialist - Metallic and Composites Structures
Airbus
Montreal, QC
- Full-time
Added 20 days ago
B
Building Electrical Designer
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
BPA is more than an engineering firm - it’s a passionate team shaping the buildings and infrastructure of tomorrow. With offices across Canada, our expertise in sustainable design and…

Stripe

Full Stack Engineer, Support Experience (Greater China Support)

Toronto, ON, Canada

The annual US base salary range for this role is $190,400 - $285,600. · Full-time

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Job details

Pay: The annual US base salary range for this role is $190,400 - $285,600.
Job type: Full-time
Apply by: Nov 2, 2026
Experience: 5+ years of industry software engineering experience
Posting language: English
Posted: Sep 6, 2026

Original job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Organization

Support Experience Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users - at scale, in real time, and across a growing range of channels and offerings.

The Case Resolution Platform team owns the core infrastructure and tooling that enables support agents around the world to do their best work. This includes case routing, live channels infrastructure spanning voice and messaging, machine translation, and integrations that connect Stripe's support stack to the platforms agents depend on.

What you'll do

We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams - from Infrastructure to Product to Operations - to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region.

Responsibilities

Design, build, and maintain full-stack services and infrastructure - spanning both backend systems and user-facing tooling - that support agents around the world rely on to resolve merchant and user issues in real time
Expand and deepen live channel integrations - including voice, messaging, and emerging platforms - across Stripe's global support operations
Debug and solve critical production issues across services and multiple levels of the stack
Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

5+ years of industry software engineering experience
Native Mandarin fluency
Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
Superb communication skills working with both technical and non-technical stakeholders
Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
User empathy and a customer-centric approach to problem solving

Preferred Qualifications

Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space
Familiarity with real-time communication systems or messaging infrastructure
Demonstrated technical leadership on ambiguous, impactful projects
Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $190,400 - $285,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out - and set you apart - especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Apply now

Please find our California applicant personal information notice here.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.

Apply About employer

More about this job

Responsibilities

Design, build, and maintain full-stack services and infrastructure that help global support agents resolve merchant and user issues in real time. Expand voice and messaging integrations, troubleshoot production issues, and collaborate across teams to deliver scalable features and improve engineering practices.

Requirements

Requires at least five years of software engineering experience, native Mandarin fluency, full-stack experience with front-end proficiency, and strong communication and problem-solving skills. Candidates should be comfortable working across technologies and prioritizing user needs; experience with platform APIs, real-time communications, technical leadership, and cloud services is preferred.

Skills

Full-Stack Engineering
Front-End Development
React
Ruby
Mandarin Fluency
Backend Systems
Third-Party API Integration
Real-Time Communication Systems
Messaging Infrastructure
Production Debugging
Cloud Services
gRPC
GraphQL
Docker
Kubernetes
AWS

Benefits

Equity
Company Bonus
401(k) Plan
Medical Benefits
Dental Benefits
Vision Benefits
Wellness Stipends

Visa sponsorship

Not detected in the job text

Keywords

Stripe
Support Experience Engineering
Case Resolution Platform
Full-Stack Engineering
React
Ruby
Mandarin
Backend Systems
Front-End Tooling
Case Routing
Voice
Messaging
Machine Translation
Third-Party Integrations
Platform APIs
Real-Time Communication
Production Debugging
Distributed Teams
Cloud Services
gRPC
GraphQL
Docker
Kubernetes
AWS
Customer Support
Financial Infrastructure

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