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Added 36 mins ago
B
Branch Manager
BMO
Edmonton, AB
- Full-time
Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the…
Added 51 mins ago
ME
Civil Design Engineer (P.Eng.)
M2 Engineering
AB · Edmonton, AB
- Full-time
…Professional Engineer you are required to provide excellent customer service, perform your duties in a busy environment, and possess the roles and responsibilities…
Added 1 hour ago
U
Customer Success Lead
UrbanLogiq
Vancouver, BC
- Full-time
You will be building the Customer Success function at UrbanLogiq. You'll own the post-sale relationship for a portfolio of government clients, ensuring they realize value from the platform,…
Added 1 hour ago
J
Enterprise Customer Success Manager
Jobgether
Canada
- Full-time
Manage multiple priorities effectively while maintaining strong customer relationships, commercial performance, and service quality.
Added 1 hour ago
AI
Analyst, Total Rewards (Non-Union)
Alectra Inc.
Woodbridge, ON
- Full-time
Collaborate with external service providers on program administration and issue resolution.
Added 1 hour ago
AI
Coordinator, Program Planning and Analysis (Non-Union)
Alectra Inc.
Guelph, ON
- Full-time
Identify opportunities to streamline or automate processes to enhance efficiency and service delivery
Added 1 hour ago
GF
Spanish Speaking Key Account Manager (SaaS)
Global Fleet Management
Burnaby, BC
- Full-time
Experience in Account Management, Customer Success, or Technical Account Management
Added 1 hour ago
P
Senior Backend Engineer .NET & Python
PosiTrace
Vancouver, BC
- Full-time
Collaborate with the Rails team, DevOps, and QA; work with the Engineering Team Lead and VP of Engineering on technical direction
Added 1 hour ago
SR
Industrial Refrigeration Mechanic
Specialty Refrigeration Services
Calgary, AB
- Full-time
…installations and upgrades to custom fabrication and ongoing service, Specialty Refrigeration Services works closely with customers to prioritize safety, efficiency, reliability, and…
Added 1 hour ago
NC
Technical Services Technologist Trainee (2 Positions in Winnipeg, 1 Position in Saskatoon)
NAV CANADA
Winnipeg, MB
- Full-time
Join a team of technologists who do much more than work with leading-edge Air Navigation Service (ANS) technology. In our team, you’ll make a difference in air navigation safety. Our…
Added 1 hour ago
Director of Software Development R&D - AI
Siemens
Saskatoon, SK
Strategic Customer Engagement: Serve as a senior technical leader and trusted AI advisor for strategic Siemens EDA customers, including hyperscalers, fabless semiconductor companies, IDMs,…
Added 1 hour ago
IB
General Manager (Contract)
Indigo Books & Music
Thunder Bay, ON
- $57,000 to $93,000 CAD / year
- Full-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 2 hours ago
FC
Assistant Branch Manager Hamilton/Halton
FirstOntario Credit Union
Hamilton, ON
- Full-time
Involve the teams while you implement disciplined sales and services leadership processes and plans that deliver on member service and campaigns to support achieving annual financial targets
Added 2 hours ago
ME
IT Operations Analyst
MCDOUGALL ENERGY INC
St. Thomas, ON
- Full-time
Prioritizing and responding to incoming support requests via multiple support channels and escalate accordingly, based on Service Level Agreements (SLAs).
Added 2 hours ago
UO
Electrotechnician
University of Ottawa
Ottawa, ON · Power Plant
- Full-time
Experience and skills in interpersonal relations, communication and customer service
Added 2 hours ago
UO
Administrative Assistant
University of Ottawa
Ottawa, ON · Social Sciences Building
- Full-time
Technical support: Provides immediate support during classroom and video/audio conference malfunctions by troubleshooting the issue and finding a solution. Ensures proper connect of the…
Added 2 hours ago
Grid Operations Field Mgr
Hydro One Networks Inc
ON · Essa, ON
…across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and…
Added 2 hours ago
F
Talent Acquisition Partner
Finning
Edmonton, AB
- Full-time
…provide strategic talent advisory support across a variety of service operations business…
Added 2 hours ago
SYSTEMS INTEGRATOR 1
City of Toronto
Toronto, ON
Demonstrated business acumen to establish and maintain an effective consulting relationship with clients and vendors, with a strong customer service orientation.
Added 2 hours ago
ENTERPRISE APPLICATION TECH SPECIALIST
City of Toronto
Toronto, ON
Provides advanced technical skills to develop, enhance, sustain and support complex critical enterprise or line-of-business solutions, when participating or functioning as a work package…
Added 2 hours ago
Sr Product Manager
Rogers Communications
Toronto, ON
Actively engage in the technical aspects of self-serve platform development, working in close partnership with IT and web development teams to deliver customer-centric and technologically…
Added 3 hours ago
J
Mid-Market Account Manager
JobsMedia.io
Montreal, QC
- Full-time
Technical Skills: AMF certification for commercial insurance, knowledge of property insurance policies. Civil liability and cyber insurance are strong assets.
Added 3 hours ago
J
Senior Commercial Lines CSR - Insurance
JobsMedia.io
St. Catharines, ON
- Full-time
Service Excellence: Manage the day-to-day service needs of a commercial portfolio.
Added 3 hours ago
Coordinator, Program Planning and Analysis (Non-Union)
Alectra Utilities
Guelph, ON · Markham, ON
Identify opportunities to streamline or automate processes to enhance efficiency and service delivery
Added 3 hours ago
Analyst, Total Rewards (Non-Union)
Alectra Utilities
Vaughan, ON
Collaborate with external service providers on program administration and issue resolution.

Stripe

Full Stack Engineer, Support Experience (Greater China Support)

Toronto, ON, Canada

The annual US base salary range for this role is $190,400 - $285,600. · Full-time

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Job details

Pay: The annual US base salary range for this role is $190,400 - $285,600.
Job type: Full-time
Apply by: Nov 2, 2026
Experience: 5+ years of industry software engineering experience
Posting language: English
Posted: Sep 6, 2026

Original job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Organization

Support Experience Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users - at scale, in real time, and across a growing range of channels and offerings.

The Case Resolution Platform team owns the core infrastructure and tooling that enables support agents around the world to do their best work. This includes case routing, live channels infrastructure spanning voice and messaging, machine translation, and integrations that connect Stripe's support stack to the platforms agents depend on.

What you'll do

We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams - from Infrastructure to Product to Operations - to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region.

Responsibilities

Design, build, and maintain full-stack services and infrastructure - spanning both backend systems and user-facing tooling - that support agents around the world rely on to resolve merchant and user issues in real time
Expand and deepen live channel integrations - including voice, messaging, and emerging platforms - across Stripe's global support operations
Debug and solve critical production issues across services and multiple levels of the stack
Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

5+ years of industry software engineering experience
Native Mandarin fluency
Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
Superb communication skills working with both technical and non-technical stakeholders
Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
User empathy and a customer-centric approach to problem solving

Preferred Qualifications

Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space
Familiarity with real-time communication systems or messaging infrastructure
Demonstrated technical leadership on ambiguous, impactful projects
Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $190,400 - $285,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out - and set you apart - especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Apply now

Please find our California applicant personal information notice here.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.

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More about this job

Responsibilities

Design, build, and maintain full-stack services and infrastructure that help global support agents resolve merchant and user issues in real time. Expand voice and messaging integrations, troubleshoot production issues, and collaborate across teams to deliver scalable features and improve engineering practices.

Requirements

Requires at least five years of software engineering experience, native Mandarin fluency, full-stack experience with front-end proficiency, and strong communication and problem-solving skills. Candidates should be comfortable working across technologies and prioritizing user needs; experience with platform APIs, real-time communications, technical leadership, and cloud services is preferred.

Skills

Full-Stack Engineering
Front-End Development
React
Ruby
Mandarin Fluency
Backend Systems
Third-Party API Integration
Real-Time Communication Systems
Messaging Infrastructure
Production Debugging
Cloud Services
gRPC
GraphQL
Docker
Kubernetes
AWS

Benefits

Equity
Company Bonus
401(k) Plan
Medical Benefits
Dental Benefits
Vision Benefits
Wellness Stipends

Visa sponsorship

Not detected in the job text

Keywords

Stripe
Support Experience Engineering
Case Resolution Platform
Full-Stack Engineering
React
Ruby
Mandarin
Backend Systems
Front-End Tooling
Case Routing
Voice
Messaging
Machine Translation
Third-Party Integrations
Platform APIs
Real-Time Communication
Production Debugging
Distributed Teams
Cloud Services
gRPC
GraphQL
Docker
Kubernetes
AWS
Customer Support
Financial Infrastructure

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