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Added 16 hours ago
Production Excellence Specialist (Engineer)
Vale
Canada
Full-time
We are currently seeking a Production Excellence Engineer to join our Production Operations team in Long Harbour.
Added 16 hours ago
Train Operations Supervisor
Alstom
Montreal, QC
At Alstom, we build what millions depend on daily - rail transportation systems that can't afford to fail. We're more than 85,000 people worldwide creating the industry's most diverse…
Added 23 hours ago
Senior Data Platform Engineer
Norton Rose Fulbright
Toronto, ON
Full-time
The Senior Data Platform Engineer will act as a technical lead for our technologies in any project or initiative, and is responsible for designing, developing, implementing, and supporting…
Added 23 hours ago
Senior Data Platform Engineer
Norton Rose Fulbright
Calgary, AB
Full-time
The Senior Data Platform Engineer will act as a technical lead for our technologies in any project or initiative, and is responsible for designing, developing, implementing, and supporting…
Added 1 day ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
We're on the hunt for a top-tier Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet…
Added 1 day ago
University Co-Op Student - Telecom Operations Support - 8-12 Months - Winter 2027 - Toronto
Hydro One Networks Inc
ON · Rexdale, ON
…We capture telecommunication engineering designs in various operations support systems (OSS) to support operating and planning functions across the organization. We are looking for an…
Added 1 day ago
Station Design Manager
SYSTRA Canada
Montreal, QC
Full-time
Manage interfaces between station design and: Track alignment and rail systems (OCS, signalling, telecoms); Civil works and guideway structures; Utilities relocation and integration;…
Added 1 day ago
Generative AI Cloud Operations Engineer - Evinova
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
As a Generative AI Cloud Operations Engineer for clinical trial design, planning, and operational optimization on our team, you will lead the development and management of AI operations…
Added 1 day ago
Project Engineer
The Magnum Ice Cream Company
Minto, ON
Full-time
The Project Engineer is responsible for the safe, compliant, and efficient delivery of multiple capital, infrastructure, process, packaging, utilities and safety projects across the Minto…
Added 1 day ago
Station Design Manager
SYSTRA
Montreal, QC
Full-time
Manage interfaces between station design and: Track alignment and rail systems (OCS, signalling, telecoms); Civil works and guideway structures; Utilities relocation and integration;…
Added 1 day ago
Senior Data Engineer - Retail Engineering (Snowflake)
lululemon
Vancouver, BC
Full-time
As a Senior Data Engineer, you will lead the design and implementation of complex data systems and pipelines spanning multiple data sources and destinations, establishing technical…
Added 1 day ago
Principal Engineer, Electrical
Glencore Canada
Sparwood, BC
$153,000 to $189,000 CAD / year
Full-time
EVR is proud to be part of the Glencore Group, contributing to a global portfolio of operations with a history that dates back more than 100 years in Canada.
Added 1 day ago
Electrical Safety & Energization Lead
Ziggurat Automation Inc.
Field, BC
Full-time
Coordination with site stakeholders: Operations, Safety, Mission Assurance (or owner equivalent)
Added 1 day ago
Site Civil Section Manager
HDR
Toronto, ON · Richmond Hill, ON
Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 1 day ago
Mining Potash Lead
HDR
Toronto, ON · Vancouver, BC
Full-time
We believe industry drives progress. As part of our Industrial sector, you’ll help shape efficient, advanced infrastructure and environmental stewardship. We partner with clients across…
Added 2 days ago
Senior Cryptographic Protocol Engineer
SuperQubit Inc.
Markham, ON
Full-time
Job Title: Senior Cryptographic Protocol Engineer
Added 2 days ago
Position: Research Engineer (M/F) specialising in data production, processing, analysis and surveys
LATTS - Laboratoire Techniques, Territoires et Sociétés
ON
Full-time
The research engineer recruited will contribute to the development of the laboratory’s work relating to public policy on the energy transition. In particular, the role will involve…
Added 2 days ago
Senior Software Developer
Royal Bank of Canada
Toronto, ON
Full-time
We're looking for a Senior Backend Engineer with a passion for operational excellence and security to join our team and help shape the financial future of the next generation. You'll work…
Added 2 days ago
DevOps Engineer
Spait Infotech
Canada
Full-time
Manage and automate cloud infrastructure across AWS, Azure, or GCP.
Added 15 days ago
Full Stack Engineer, Support Experience (Greater China Support)
Stripe
Toronto, ON
Full-time
We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many…
Added 1 month ago
Backend Software Engineer (Rust)
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are looking for a Backend Software Engineer with strong Rust expertise to build secure, scalable, and high-performance services for our Next-Gen Human Identity (NHI) Platform.
Added 2 days ago
Principal Mechanical Engineer - HVAC, Building Services, Fire Protection
Worley
Toronto, ON
Full-time
We are currently recruiting for a Principal Mechanical Engineer – HVAC, Building Services and Fire Protection Our team includes world class experts and dynamic go-getters. This is a…
Added 4 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
Experience supporting and implementing IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one…
Added 3 months ago
HEALTH & SAFETY OFFICER
Laframboise Mechanical Electrical Ltd
Long Sault, ON
Full-time
For over 60 years, The Laframboise Group has been building more than just industrial infrastructure - we’ve been building trust, driving innovation, and shaping careers. We specialize in…
Added 2 days ago
Mechanical Commissioning Associate - Data Centres
Mission Critical Engineers | Mission Critical Forensics
Regina, SK
Full-time
…Associate will work alongside the Lead Data Centre Commissioning Engineer & Project Manager and the commissioning team during system startup, test preparation, functional testing,…

Stripe

Full Stack Engineer, Support Experience (Greater China Support)

Toronto, ON, Canada

Pay: The annual US base salary range for this role is $190,400 - $285,600.
Job type: Full-time
Apply by: Oct 6, 2026
Experience: 5+ years of industry software engineering experience
Posting language: English
Posted: Sep 6, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Organization

Support Experience Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users - at scale, in real time, and across a growing range of channels and offerings.

The Case Resolution Platform team owns the core infrastructure and tooling that enables support agents around the world to do their best work. This includes case routing, live channels infrastructure spanning voice and messaging, machine translation, and integrations that connect Stripe's support stack to the platforms agents depend on.

What you'll do

We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams - from Infrastructure to Product to Operations - to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region.

Responsibilities

Design, build, and maintain full-stack services and infrastructure - spanning both backend systems and user-facing tooling - that support agents around the world rely on to resolve merchant and user issues in real time
Expand and deepen live channel integrations - including voice, messaging, and emerging platforms - across Stripe's global support operations
Debug and solve critical production issues across services and multiple levels of the stack
Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

5+ years of industry software engineering experience
Native Mandarin fluency
Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
Superb communication skills working with both technical and non-technical stakeholders
Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
User empathy and a customer-centric approach to problem solving

Preferred Qualifications

Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space
Familiarity with real-time communication systems or messaging infrastructure
Demonstrated technical leadership on ambiguous, impactful projects
Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $190,400 - $285,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out - and set you apart - especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Apply now

Please find our California applicant personal information notice here.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.

Apply About employer

More about this job

Responsibilities

Design, build, and maintain full-stack services and infrastructure to support global customer support operations. Collaborate with cross-functional teams to expand live channel integrations and resolve critical production issues.

Requirements

Requires 5+ years of software engineering experience with proficiency in React and Ruby. Candidates must possess native Mandarin fluency and strong communication skills to work with global stakeholders.

Skills

Full-stack engineering
React
Ruby
Mandarin fluency
API integration
Cloud services
gRPC
GraphQL
Docker
Kubernetes
AWS
System design
Communication
Customer support tooling
Messaging infrastructure

Benefits

Equity
Company bonus
401(k) plan
Medical benefits
Dental benefits
Vision benefits
Wellness stipends

Visa sponsorship

Not detected in the job text

Keywords

Full Stack Engineer
Stripe
React
Ruby
Mandarin
API
gRPC
GraphQL
Docker
Kubernetes
AWS
Infrastructure
Customer Support
Messaging
Voice
Software Engineering
Financial Infrastructure
Distributed Systems
Hybrid Work
Backend
Frontend

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