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Added 12 mins ago
Strategic Account Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
…Manager will be the central point of contact and relationship lead for an assigned group of FCC Clients. This role will support FCC’s holistic relationship model acting as a strategic…
Added 12 mins ago
Bilingual Marketing & Event Associate
Apotex
Toronto, ON · North York, ON
$72,284.85 to $101,198.79 CAD / year
Lead the execution of the Apotex Generics tradeshow strategy. Related responsibilities include: gathering input from Sales and Marketing, determining event themes, selecting and sourcing…
Added 12 mins ago
Customer Success Associate
Aphex
Remote, Canada
Full-time · Remote
Run project deployments. Shadow experienced CSMs through kickoffs, setups, and training, then take the lead on your own.
Added 12 mins ago
Senior Business Solutions Team Lead (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 12 mins ago
Senior Salesforce Consultant (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 12 mins ago
Senior Revenue Operations Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 12 mins ago
Salesforce Senior Consultant Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 12 mins ago
Associate Director, Revenue Operations (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who…
Added 12 mins ago
Substation High Voltage Electrical Technician
REXEL
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
Drive/lead studies, project designing, and technical bid preparation for projects.
Added 27 mins ago
Sales Executive
Zenocta Solutions
Field, ON
Full-time
We are seeking a dynamic and motivated Sales Executive to join our team. You will be responsible for identifying potential clients, visiting businesses and explaining our services,…
Added 27 mins ago
Directeur(trice), Développement immobilier | Director, Real Estate Development
Boutique d'animaux Chico - Les franchises
Longueuil, QC
Full-time
Added 28 mins ago
Director, Strategic Program Management
Equitable
Waterloo, ON
Lead a team of Project Managers and Business Analysts to deliver business outcomes in support of strategic objectives and ensure excellence in program and project execution.
Added 28 mins ago
Software & Integrations Developer (CRM)
Quadra
Vaudreuil-Dorion, QC
You will build and extend the platform our commercial teams run on - Sales Cloud, Experience Cloud, Account Engagement and the integration behind them.
Added 57 mins ago
Manager, Strategic Customer Onboarding
Tipalti
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti's most complex and strategically important customer implementations, including both internally delivered…
Added 57 mins ago
Marketing Director
OneRiver Software
Toronto, ON · Greater Toronto and Hamilton Area, ON
Full-time
…positioning, build demand-generation programs, create content, support Sales, and establish the systems and processes that will form the foundation of our marketing…
Added 58 mins ago
Senior Manager, Global Events [12 Month Contract]
Scotiabank
Toronto, ON
…Functions, translating objectives into integrated event strategies, project plans, budgets, governance, and measurable outcomes. The role leads cross-functional teams and external partners…
Added 58 mins ago
Product Manager, Cargo Solutions
Air Canada
Toronto, ON · Dorval, QC
Full-time
…for the assigned products, the Product Manager partners with Sales, Operations, Customer Service, Marketing, Revenue Management, and external stakeholders to ensure products are…
Added 1 hour ago
Director of Strategic Accounts
TransPerfect
Montreal, QC
Full-time
…and goals internally within TransPerfect to ensure successful project completion and client satisfaction. In addition they will develop relationships with prospective and existing clients…
Added 1 hour ago
Project Manager - Markham, ON (Onsite)
Tenth Revolution Group
Markham, ON
$70,000 to $95,000 CAD / year
Full-time
We are seeking a Project Manager / Project Engineer to lead software implementation projects from initial scoping through successful go‑live. In this role, you will work directly with…
Added 1 hour ago
Director of Engineering
Artika
Montreal, QC
Full-time
Added 1 hour ago
Technician
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
$5,519 to $6,326 CAD / month
Full-time
…This position must also interact with technical support and sales staff at the various companies that supply equipment and…
Added 1 hour ago
Sr. Business Development Manager, Protection, Automation & Grid Digitalization
Siemens
Calgary, AB · Richmond, BC · Vancouver, BC · Oakville, ON
Coordinate with sales, operations, engineering, and finance teams to support successful project pursuits.
Added 1 hour ago
Technician
The University of British Columbia
Kelowna, BC
$5,519 to $6,326 CAD / month
Full-time
…This position must also interact with technical support and sales staff at the various companies that supply equipment and…
Added 1 hour ago
National Service Coordinator
Siemens
Toronto, ON · Montreal, QC · Quebec, QC
Monitor service schedules and proactively communicate changes or delays to customers and internal stakeholders (such as business unit project managers, sales and operations).
Added 1 hour ago
Technology Specialist - Fire Alarm Systems (Winnipeg, MB)
Siemens
Winnipeg, MB
…existing installations. You will work closely with technicians, project managers, designers, sales teams, and customers to ensure successful project delivery while maintaining compliance…

Stripe

Product Support Specialist

Toronto, ON, Canada

Pay: The annual US base salary range for this role is $115,800 - $173,800.
Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

What you’ll do

As part of our growing, global Product Support team, you will be a critical driver in delivering exceptional user experiences. This role goes beyond basic troubleshooting - it's about using your technical expertise, analytical mindset, and project management skills to strategically improve our support systems, processes, and product quality.

You will take ownership of complex, technical user issues and work across teams, including Engineering and Product, to resolve them. A deep understanding of SQL and APIs will allow you to engage with these teams effectively, analyze data to inform decisions, and propose solutions that drive operational efficiency. Your work will focus on scaling support operations, creating better user experiences, and pushing forward continuous improvements that align with Stripe's key metrics, such as Consumer Satisfaction (CSAT), Contact Rate, and Service Level Agreements (SLA).

Responsibilities

Analyze and troubleshoot complex technical issues through direct user interaction (email, phone), utilizing SQL to extract and interpret data, and leveraging your knowledge of API documentation.
Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues.
Strategically optimize and scale support processes to enhance efficiency and improve the overall user experience, incorporating data-driven insights and metrics.
Lead continuous improvement initiatives aimed at hitting key performance metrics (SOKRs) such as Consumer Satisfaction (CSAT), Contact Rate, and SLA compliance.
Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams.
Collaborate and advocate with Product and Engineering to proactively improve the platform based on user feedback, ensuring long-term product reliability.
Lead cross-functional projects aimed at identifying inefficiencies in current processes and driving the implementation of long-term solutions.
Constantly challenge the status quo and push for innovation in user support strategies and operational processes.

Who you are

We’re looking for someone who meets the following requirements to succeed in this role:

Minimum Requirements

5+ years of experience in a customer-facing product support role, with a focus on troubleshooting technical issues.
Proficiency in SQL for data analysis and querying, with the ability to interpret datasets.
Experience working with APIs
Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution.
Proven experience in stakeholder management, with the ability to influence cross-functional teams and drive progress.
Experience in project management, particularly in optimizing processes, workflows, or support operations.
Willingness to work occasional weekends and holidays (with compensatory time off).

Preferred Qualifications

Strong analytical skills with a passion for interpreting data to improve decision-making and outcomes.
Comfort explaining technical concepts to both technical and non-technical stakeholders.
Proficiency in technical environments and the ability to diagnose and resolve highly technical user issues.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $115,800 - $173,800. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out - and set you apart - especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Apply now

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More about this job

Responsibilities

Troubleshoot complex technical user issues using SQL and API documentation, partnering with Engineering, Product, and Operations to diagnose and resolve problems. Improve and scale support processes, documentation, and product quality through data-driven initiatives focused on user experience, CSAT, contact rate, and SLA performance.

Requirements

Requires at least five years of customer-facing technical product support experience, SQL proficiency, API experience, and strong problem-solving skills. Candidates should also have stakeholder management and project management experience, with the ability to influence cross-functional teams and optimize support operations.

Skills

Technical Troubleshooting
SQL
API Knowledge
Data Analysis
Problem-Solving
Stakeholder Management
Project Management
Process Optimization
Cross-Functional Collaboration
Product Support
Customer Communication
Technical Documentation
Support Operations
Metrics Management
Analytical Thinking

Benefits

Equity
Company Bonus
401(k) Plan
Medical Benefits
Dental Benefits
Vision Benefits
Wellness Stipends

Visa sponsorship

Not detected in the job text

Keywords

Product Support
Technical Troubleshooting
SQL
APIs
Data Analysis
Customer Satisfaction
CSAT
Contact Rate
Service Level Agreements
SLA
Support Operations
Process Optimization
Project Management
Stakeholder Management
Cross-Functional Collaboration
Engineering
Product Management
Operations
Self-Service Documentation
User Experience
Product Reliability
Operational Efficiency
Continuous Improvement
Financial Infrastructure
Payments

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