Customer Service Administrator

ADMINISTRATIVE PROFESSIONAL – CUSTOMER SERVICE

Location: Brantford, ON

Compensation: $24-$27/hour (depending on experience)

Job Type: Full-Time (Temporary to Permanent)

Schedule: Monday–Friday Day Shift

Work Model: On-Site

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing & Operations, and Special Projects.

THE ROLE

STRIVE Recruitment is partnering with an established manufacturing company to recruit an Administrative Professional – Customer Service to support its customer service and order management operations.

This position is ideal for a highly organized, detail-oriented professional who enjoys working in a fast-paced manufacturing environment. The successful candidate will be responsible for processing customer and dealer orders, maintaining accurate records, responding to inquiries, and coordinating with internal departments to ensure orders are processed accurately and delivered on time.

Working closely with Customer Service, Production, Shipping, Quality, and Sales, this role requires strong communication skills, proficiency with ERP/MRP and CRM systems, and the ability to manage multiple priorities.

RESPONSIBILITIES

• Provide administrative and customer service support, including order entry, order tracking, and documentation management.
• Process customer and dealer purchase orders, sales orders, acknowledgments, packing lists, invoices, and related documentation using ERP/MRP systems.
• Respond to customer and dealer inquiries regarding order status, lead times, shipping updates, and product availability.
• Maintain accurate customer and dealer information within ERP and CRM systems, including contact details, order history, and sales activities.
• Support dealer sales activities by tracking communications, follow-ups, and opportunities within the CRM system.
• Coordinate with Production Planning, Shipping, Warehouse, and Quality teams to resolve order discrepancies and support on-time deliveries.
• Prepare daily and weekly reports related to open orders, order backlogs, shipments, and dealer activity.
• Maintain accurate pricing information, customer records, and order documentation.
• Communicate professionally with customers, dealers, and internal departments via phone and email.
• Identify and escalate complex customer concerns or order-related issues to the appropriate team members.
• Ensure accuracy, confidentiality, and compliance with company policies and procedures.

QUALIFICATIONS

• Minimum 2 years of administrative or customer service experience, preferably within manufacturing, distribution, or an industrial environment.
• High school diploma or equivalent required.
• Strong proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience working with ERP/MRP systems, such as SAP, Oracle, Microsoft Dynamics, or similar, is preferred.
• Familiarity with CRM systems, such as Salesforce, HubSpot, or Microsoft Dynamics CRM, is an asset.
• Experience processing purchase orders, sales orders, invoices, and shipping documentation.
• Strong organizational skills with excellent attention to detail and accuracy in data entry.
• Excellent written and verbal communication skills with a customer-focused approach.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Strong problem-solving skills and the ability to collaborate across departments.
• Previous experience supporting dealer networks, inside sales, or order management is considered an asset.
• Familiarity with inventory management, shipping processes, customer portals, or EDI systems is an asset.

WHAT'S OFFERED

• Full-time opportunity with an established manufacturing organization.
• Collaborative, team-oriented working environment.
• Opportunity to work closely with Customer Service, Sales, Production, and Operations teams.
• Exposure to ERP/MRP systems, CRM platforms, and manufacturing operations.

APPLY NOW

If you are an organized and detail-oriented administrative professional with customer service experience and an interest in manufacturing operations, we encourage you to apply.