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Added 9 hours ago
RM
M.L.T. Charge - Quality
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
Facilitates or participates in special projects as required.
Added 13 hours ago
IB
Manager, Development Communications
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London, ON
- Full-time
…value of curating inspired and compelling storytelling, the specialist focuses on incorporating this into all donor proposals and briefs. This approach is seamlessly woven into their…
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- Full-time
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Senior Specialist, Digital Marketing Corporate Communications (Hybrid/Telework)
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Added 1 day ago
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Added 1 day ago
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Added 1 day ago
RM
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
Facilitates or participates in special projects as required.
Added 1 day ago
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Specialist, Business Development & Events
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Added 1 day ago
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HR Technology Specialist
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Added 1 day ago
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Operations Integration Specialist
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Added 1 day ago
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Added 1 day ago
RC
Workplace Experience Support Specialist Senior
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Added 1 day ago
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Added 1 day ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Facilitates or participates in special projects as required.

STRIVE Recruitment Inc.

Customer Service Administrator

Brantford, ON, Canada

Compensation: $24-$27/hour (depending on experience) · Full-time

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Job details

Pay: Compensation: $24-$27/hour (depending on experience)
Job type: Full-time
Apply by: Nov 22, 2026
Experience: Minimum 2 years of administrative or customer service experience, preferably within manufacturing, distribution, or an industrial environment.
Posting language: English
Posted: Oct 23, 2026

Original job description

ADMINISTRATIVE PROFESSIONAL – CUSTOMER SERVICE

Location: Brantford, ON

Compensation: $24-$27/hour (depending on experience)

Job Type: Full-Time (Temporary to Permanent)

Schedule: Monday–Friday Day Shift

Work Model: On-Site

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, Manufacturing & Operations, and Special Projects.

THE ROLE

STRIVE Recruitment is partnering with an established manufacturing company to recruit an Administrative Professional – Customer Service to support its customer service and order management operations.

This position is ideal for a highly organized, detail-oriented professional who enjoys working in a fast-paced manufacturing environment. The successful candidate will be responsible for processing customer and dealer orders, maintaining accurate records, responding to inquiries, and coordinating with internal departments to ensure orders are processed accurately and delivered on time.

Working closely with Customer Service, Production, Shipping, Quality, and Sales, this role requires strong communication skills, proficiency with ERP/MRP and CRM systems, and the ability to manage multiple priorities.

RESPONSIBILITIES

Provide administrative and customer service support, including order entry, order tracking, and documentation management.
Process customer and dealer purchase orders, sales orders, acknowledgments, packing lists, invoices, and related documentation using ERP/MRP systems.
Respond to customer and dealer inquiries regarding order status, lead times, shipping updates, and product availability.
Maintain accurate customer and dealer information within ERP and CRM systems, including contact details, order history, and sales activities.
Support dealer sales activities by tracking communications, follow-ups, and opportunities within the CRM system.
Coordinate with Production Planning, Shipping, Warehouse, and Quality teams to resolve order discrepancies and support on-time deliveries.
Prepare daily and weekly reports related to open orders, order backlogs, shipments, and dealer activity.
Maintain accurate pricing information, customer records, and order documentation.
Communicate professionally with customers, dealers, and internal departments via phone and email.
Identify and escalate complex customer concerns or order-related issues to the appropriate team members.
Ensure accuracy, confidentiality, and compliance with company policies and procedures.

QUALIFICATIONS

Minimum 2 years of administrative or customer service experience, preferably within manufacturing, distribution, or an industrial environment.
High school diploma or equivalent required.
Strong proficiency in Microsoft Office, particularly Excel and Outlook.
Experience working with ERP/MRP systems, such as SAP, Oracle, Microsoft Dynamics, or similar, is preferred.
Familiarity with CRM systems, such as Salesforce, HubSpot, or Microsoft Dynamics CRM, is an asset.
Experience processing purchase orders, sales orders, invoices, and shipping documentation.
Strong organizational skills with excellent attention to detail and accuracy in data entry.
Excellent written and verbal communication skills with a customer-focused approach.
Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
Strong problem-solving skills and the ability to collaborate across departments.
Previous experience supporting dealer networks, inside sales, or order management is considered an asset.
Familiarity with inventory management, shipping processes, customer portals, or EDI systems is an asset.

WHAT'S OFFERED

Full-time opportunity with an established manufacturing organization.
Collaborative, team-oriented working environment.
Opportunity to work closely with Customer Service, Sales, Production, and Operations teams.
Exposure to ERP/MRP systems, CRM platforms, and manufacturing operations.

APPLY NOW

If you are an organized and detail-oriented administrative professional with customer service experience and an interest in manufacturing operations, we encourage you to apply.

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More about this job

Responsibilities

Process customer and dealer orders and related documentation, respond to inquiries, maintain accurate records in ERP/MRP and CRM systems, and prepare order and shipment reports. Coordinate with production, shipping, warehouse, quality, and sales teams to resolve discrepancies and support accurate, on-time deliveries.

Requirements

Requires at least two years of administrative or customer service experience, a high school diploma or equivalent, and strong Microsoft Office skills, particularly Excel and Outlook. Candidates should have excellent organization, communication, accuracy, and problem-solving skills; ERP/MRP experience is preferred, while CRM, dealer support, and order-management experience are assets.

Skills

Customer Service
Order Processing
Order Management
ERP/MRP Systems
CRM Systems
Microsoft Excel
Microsoft Outlook
Data Entry
Documentation Management
Customer Communication
Dealer Support
Cross-Department Coordination
Reporting
Problem-Solving
Attention to Detail
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administrative Support
Manufacturing
Order Management
Order Entry
Customer Orders
Dealer Orders
Purchase Orders
Sales Orders
Order Acknowledgments
Packing Lists
Invoices
Shipping Documentation
ERP/MRP Systems
SAP
Oracle
Microsoft Dynamics
CRM Systems
Salesforce
HubSpot
Microsoft Excel
Microsoft Outlook
Production Planning
Inventory Management
Shipping Processes
Customer Portals
EDI
Order Backlogs
Dealer Networks
Inside Sales

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