Studio Manager

STRONG Pilates Oakville is looking for a sales-driven, people-focused Studio Manager to lead our studio, grow our membership base and create an exceptional member experience.

This is a hands-on leadership role for someone who is confident selling, motivating a team, building relationships and taking ownership of results.

What You'll Own

Sales & Growth

• Own daily membership sales and lead conversion.
• Follow up with leads, trial clients and prospects consistently.
• Convert introductory offers into recurring memberships.
• Coach the team on sales conversations, follow-up and closing.
• Track sales activity, conversion and membership growth.
• Build local partnerships, referral opportunities and community initiatives.
• Work toward agreed monthly sales and revenue targets.

Member Experience & Retention

• Create a welcoming, high-energy experience that keeps members coming back.
• Build genuine relationships with members and understand their goals.
• Proactively engage with members who are becoming less active.
• Handle concerns, cancellations and membership issues with confidence and care.
• Help drive retention, engagement and long-term membership value.

Team Leadership

• Lead, coach and motivate the front-of-house team.
• Set clear expectations and hold the team accountable.
• Train staff on sales, service and studio standards.
• Manage scheduling and coverage.
• Work closely with instructors to ensure a seamless member experience.

Studio Operations

• Own the day-to-day operation and presentation of the studio.
• Ensure opening, closing, cleanliness and safety standards are consistently met.
• Monitor supplies, equipment and maintenance needs.
• Resolve operational issues quickly and communicate important items to the Owners.
• Use studio systems and CRM tools to keep member and sales information accurate.

We're Looking For Someone Who

• Has proven sales and customer-service experience.
• Is comfortable asking for the sale and closing memberships.
• Has experience leading or managing a team.
• Is highly organized, proactive and accountable.
• Builds relationships naturally and genuinely enjoys working with people.
• Can coach others while holding them to a high standard.
• Is comfortable working with sales targets and performance metrics.
• Has a strong interest in fitness, wellness and community.
• Has experience in fitness, hospitality, retail or another membership-based business.

Why STRONG?

• Be part of a forward-thinking fitness brand that is changing the way people approach group fitness.
• Help build something from the ground up with direct access to the Owners.
• Take ownership of sales, retention, community and studio growth.
• Work within a brand that values innovation, community, personal growth and high standards.
• Complimentary STRONG membership so you can experience the product and be part of the community.
• Opportunity to grow with the studio and take on increased responsibility as the business grows.

The Bottom Line

We are looking for a Studio Manager who can lead people, sell memberships and grow the business.

If you are energized by people, motivated by results and excited by the opportunity to help build a forward-thinking brand and strong local community, we want to hear from you.