Warranty Administrator
- AB, Canada
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Strongbuilt Homes Ltd. is a residential home builder committed to delivering quality homes and exceptional customer service. We are looking for an organized, detail-oriented, and proactive Warranty Administrator to join our growing team.
The ideal candidate will have strong communication and organizational skills, the ability to manage multiple tasks, and a commitment to ensuring homeowners receive timely and professional warranty service.
Key Responsibilities- Serve as the primary point of contact for homeowners regarding warranty inquiries, service requests, and follow-ups.
- Receive, document, and track warranty claims from submission through completion.
- Coordinate and schedule warranty inspections, repairs, and service appointments with homeowners, trades, and internal staff.
- Communicate with subcontractors and suppliers to ensure warranty deficiencies are addressed in a timely manner.
- Maintain accurate records of warranty claims, correspondence, inspections, and completed repairs.
- Monitor outstanding warranty items and follow up with trades to ensure timely resolution.
- Assist with scheduling and coordinating 11-month warranty walkthroughs.
- Review warranty requests to determine coverage in accordance with Alberta New Home Warranty guidelines and company policies.
- Provide homeowners with regular updates regarding the status of their warranty requests.
- Work closely with construction supervisors and management to resolve warranty-related concerns.
- Prepare warranty reports and maintain organized documentation for management review.
- Assist with general administrative duties as required.
- Previous experience in an administrative, warranty, customer service, or construction-related role preferred.
- Experience in residential home building or new home warranty administration is considered an asset.
More about this job
Responsibilities
Manage homeowner warranty inquiries and claims from submission through completion, including coordinating inspections, repairs, appointments, and follow-ups. Maintain accurate records, monitor outstanding items, assess requests against warranty guidelines, and provide updates and reports while working with trades, suppliers, construction staff, and management.
Requirements
Previous experience in an administrative, warranty, customer service, or construction-related role is preferred. Residential home building or new home warranty administration experience is an asset; strong communication and organizational skills and the ability to manage multiple tasks are also sought.
Skills
- Communication
- Organization
- Multitasking
- Customer Service
- Warranty Claim Management
- Scheduling
- Recordkeeping
- Follow-Up
- Subcontractor Coordination
- Supplier Coordination
- Administrative Support
- Warranty Coverage Review
- Homeowner Relations
- Report Preparation
Visa sponsorship
Not detected in the job text
Categories
- Construction
- Administrative
- Customer Service & Support
Keywords
- Residential Building Construction
- Warranty Administration
- Homeowner Service
- Warranty Inquiries
- Warranty Claims
- Warranty Inspections
- Warranty Repairs
- Service Appointments
- Subcontractors
- Suppliers
- Warranty Deficiencies
- Warranty Documentation
- 11-Month Warranty Walkthroughs
- Alberta New Home Warranty Guidelines
- Construction Supervisors
- Warranty Reports
- Administrative Duties
- Customer Service