Endo On-Site Specialist
- Toronto, ON, Canada
- Canada, Virtual Address, Canada
$62,600 to $83,450 CAD / year · Full-time
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Job details
- Pay
- $62,600 to $83,450 CAD / year
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Work Flexibility: Field-based
On Site Location: Humber River Hospital (North York, ON)
Shift: Monday – Friday, 7:00 AM – 3:00 PM ET, flexible
Summary:
The Endo Onsite Specialist conducts analyses of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. In this role, you will troubleshoot problems and issues, determine technical solution in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution. You will assess product needs in accordance with customer specifications and act as local on-site representative to customer's organization.
What You Will Do:
- Deliver timely, effective service, training, and support to customers in collaboration with sales and service teams to ensure optimal satisfaction.
- Provide in-procedure clinical support for all Stryker Endoscopy equipment and solutions across Medical, MedSurg, Communications, and Sports Medicine Portfolios.
- Anticipate and respond to device and procedural needs, offering training and education before, during, and after surgical cases.
- Troubleshoot and maintain Stryker Endoscopy, Communications, and other related equipment to ensure operational efficiency.
- Build and maintain strong relationships with surgeons, O.R. staff, central processing, biomedical teams, and other hospital personnel.
- Support product education efforts, assisting Sales Representatives in introducing new products to physicians and O.R. personnel.
- Coordinate with field service teams to provide updates and facilitate technical service needs.
- Stay compliant with hospital policies and maintain up-to-date product and equipment knowledge to ensure professional service delivery.
What You Need:
Required:
- Post-Secondary Education or equivalent
- Ability to travel up to 20%
Preferred:
- University Degree
- Related experience in the field of medsurg, surgical instruments and endoscopic procedures
$62,600 - $83,450 CAD Annual
More about this job
Responsibilities
The Endo On-site Specialist provides clinical support, training, and troubleshooting for Stryker Endoscopy equipment within a hospital setting. They act as a local representative to build relationships with surgical staff and ensure optimal equipment performance during procedures.
Requirements
Candidates must have post-secondary education and relevant experience in MedSurg, surgical instruments, or endoscopic procedures. The role requires the ability to travel up to 20% of the time and maintain up-to-date knowledge of medical equipment.
Skills
- Endoscopy equipment support
- Clinical support
- Surgical case assistance
- Troubleshooting
- Technical service
- Relationship management
- Product training
- Medical device maintenance
- Surgical instrument knowledge
- MedSurg portfolio management
- Communication equipment support
- Hospital policy compliance
- Customer service
- Sales collaboration
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Engineering
- Sales
Keywords
- Endoscopy
- Stryker
- MedSurg
- Surgical instruments
- Clinical support
- Medical equipment
- Humber River Hospital
- Field-based
- Technical solution
- Product implementation
- Operating room
- Biomedical
- Central processing
- Device maintenance
- Procedural support
- Healthcare