Technical Support Engineer
- ON, Canada
- Ontario, Canada, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- ✅ 5+ years of relevant experience
- Posting language
- English
- Posted
Original job description
Subex Inc is Hiring for Technical Support Engineer in NA or CALA Region.
Subex is looking for an experienced Technical Support Engineer-L1 and L2 to join our growing team! If you're passionate about telecom technology and have strong technical chops, this could be your next big move.
Please note: Only candidates currently residing in North America (NA) or the Caribbean and Latin America (CALA) region will be considered for this role.
What we're looking for:
✅ Strong knowledge of Unix and SQL - able to write shell scripts and SQL queries
✅ Strong knowledge of Service Management, ticketing tools, and knowledge management systems
✅ Working knowledge of Linux, Postgres/Oracle, and cloud platforms (AWS, Azure/GCP)
✅ Excellent, customer-focused communication skills
✅ bachelor's degree or equivalent training/experience
✅ 5+ years of relevant experience
✅ Hands-on experience with telecom software - fraud management, revenue assurance, network asset management, billing & partner settlement, or route optimization
Why Subex?
Join a global leader in telecom analytics, helping the world's top communication service providers manage risk, optimize revenue, and drive digital trust.
Interested? Send your resume to hamina.dadra@subex.com
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More about this job
Responsibilities
Provide Level 1 and Level 2 technical support for telecom software and related systems. Use Unix, SQL, shell scripting, service management, and ticketing tools to support customers and resolve technical issues.
Requirements
Candidates must have at least five years of relevant experience, a bachelor's degree or equivalent training or experience, and strong Unix and SQL knowledge. They should also have experience with Linux, databases, cloud platforms, customer-focused communication, and telecom software such as fraud management, revenue assurance, billing, or route optimization.
Skills
- Unix
- SQL
- Shell Scripting
- Service Management
- Ticketing Tools
- Knowledge Management Systems
- Linux
- PostgreSQL
- Oracle
- AWS
- Azure
- Google Cloud Platform
- Customer Communication
- Telecom Software
- Fraud Management
- Revenue Assurance
Visa sponsorship
Not detected in the job text
Hiring contact email
hamina.dadra@subex.com
Categories
- Technology
- Customer Service & Support
- Software
Keywords
- Telecommunications
- Technical Support
- Level 1 Support
- Level 2 Support
- Unix
- SQL
- Shell Scripting
- Service Management
- Ticketing Tools
- Knowledge Management Systems
- Linux
- PostgreSQL
- Oracle
- AWS
- Azure
- Google Cloud Platform
- Fraud Management
- Revenue Assurance
- Network Asset Management
- Billing
- Partner Settlement
- Route Optimization
- Telecom Analytics
- Customer Support