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Summit Fleet

Client Success Specialist

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 2+ years of experience in customer service, client success, account management, or a related role.
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Join the Summit Fleet team and play a key role in delivering an exceptional client experience. As a Client Success Specialist, you'll serve as a primary point of contact for clients, helping manage day-to-day account needs, coordinating solutions across departments, and ensuring customers receive timely, professional support.

This role is ideal for someone who is customer-focused, highly organized, and thrives in a fast-paced environment. You'll build strong client relationships, support service delivery, and contribute to customer satisfaction and retention while working within a collaborative and growing team.

This position is based out of our Summit Fleet offices in Calgary.

About Us

Summit Fleet is a leading fleet management company dedicated to providing customized vehicle fleet solutions to businesses across Canada. Through industry expertise, innovative solutions, and a commitment to exceptional service, we help our clients maximize efficiency and control costs throughout the vehicle lifecycle.

As part of the Kaizen Automotive Group family, Summit Fleet offers employees the opportunity to grow their careers within a dynamic and customer-focused organization.

Benefits

We offer a comprehensive benefits package designed to support you both professionally and personally, including:

Competitive Compensation
Supplemental Medical Coverage
Dental and Vision Plans
Company Pension
Paid Time Off
Short and Long-Term Disability
Paid Life Insurance
Employee & Family Assistance Program
Professional Development Opportunities
Team Recognition Events and Employee Programs

Key Responsibilities

Serve as a primary contact for client inquiries and service requests.
Build and maintain strong client relationships.
Coordinate client needs with internal departments to ensure timely resolution.
Monitor and address customer concerns proactively.
Support client onboarding and ongoing account management.
Maintain accurate client records and documentation.
Assist with reporting, process improvements, and special projects.
Contribute to customer retention and satisfaction initiatives.

Qualifications

2+ years of experience in customer service, client success, account management, or a related role.
Strong communication and relationship-building skills.
Excellent organizational and time-management abilities.
Proven problem-solving and conflict-resolution skills.
Proficiency in Microsoft Office and CRM systems.
Ability to manage multiple priorities in a fast-paced environment.
Fleet, automotive, leasing, or transportation industry experience is an asset.

Skills & Competencies

Customer-focused mindset
Professional and positive attitude
Strong attention to detail
Team-oriented and collaborative
Self-motivated and adaptable

Apply About employer

More about this job

Responsibilities

The Client Success Specialist serves as the primary point of contact for clients, managing day-to-day account needs and coordinating solutions across departments. They are responsible for monitoring customer concerns, supporting onboarding, and maintaining accurate records to ensure high levels of satisfaction and retention.

Requirements

Candidates must have at least 2 years of experience in customer service, client success, or account management. Proficiency in Microsoft Office and CRM systems is required, along with strong communication, organizational, and problem-solving skills.

Skills

Customer Service
Client Success
Account Management
Communication
Relationship Building
Organizational Skills
Time Management
Problem Solving
Conflict Resolution
Microsoft Office
CRM Systems
Fleet Management
Attention To Detail
Collaboration

Benefits

Competitive Compensation
Supplemental Medical Coverage
Dental Plan
Vision Plan
Company Pension
Paid Time Off
Short-Term Disability
Long-Term Disability
Paid Life Insurance
Employee & Family Assistance Program
Professional Development Opportunities
Team Recognition Events

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Fleet Management
Customer Service
CRM
Microsoft Office
Automotive Industry
Leasing
Transportation
Relationship Management
Onboarding
Reporting
Process Improvement
Conflict Resolution
Customer Retention

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