Jobs in Canada

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Added 2 hours ago
AT
telecommunications technician
Allamani Technical Solutions
Grande Prairie, AB
- Full-time
Added 5 hours ago
VR
Residential Team – Sheet Metal Journeyman
Valley Refrigeration and Air Conditioning Ltd.
Fredericton, NB
- Internship
The incumbent will work with the Residential team to build products for HVAC-R related equipment for residential customers. You will also be responsible for promoting the continued growth…
Added 6 hours ago
FO
Carpenter III / Charpentier III
First Onsite - CA
Dorval, QC
- Full-time
…finitions. Vous vous assurerez que chaque mesure, coupe et installation répond aux normes les plus élevées en matière de précision et de sécurité. Vous travaillerez en étroite collaboration…
Added 7 hours ago
SP
Steel Structure coordinator
STEELCASE PRO
Toronto, ON
- Full-time
Company Description Steelcase Pro is a specialized provider of high-quality steel and wood installation services for commercial, industrial, and residential projects across the Greater…
Added 8 hours ago
L
BNS homes LTD is hiring Carpenter with LMIA
LMIA.CA
MB · Manitoba, Canada
- Full-time
Added 9 hours ago
BT
In-Home Bath Renovation Sales
Bath Tune-Up Lakewood and Broomfield
Calgary, AB
- Full-time
Added 10 hours ago
PE
Customer Success Specialist
Polaron Energy
Toronto, ON · North York, ON
- Full-time
Location: 2 Tippett Rd., Floor 4, North York, ON M3H 2V1 (Hybrid: 4 days in office, 1 day from home)
Added 11 hours ago
MH
Service Technican
Macdonald’s Home Health Care
Vancouver, BC
- Full-time
Must hold a valid BC drivers license
Added 11 hours ago
PM
2nd & 3rd Year Plumbing Apprentices
Pitt Meadows Plumbing
Lower Post, BC
- Full-time
…company. We specialize in pre-fabrication, modular systems and installation of large scale residential, commercial, institutional, educational, and medical design-build plumbing and…
Added 11 hours ago
BR
Journeyman Industrial Electrician (309A)
BITS Recruiting
Mississauga, ON
- Contract
Important: Candidates must have previous heavy industrial experience · Must have no previous experience working in a union environment
Added 11 hours ago
PE
Customer Success Specialist
Polaron Energy
Toronto, ON · Scarborough, ON
- Full-time
Location: 2 Tippett Rd., Floor 4, North York, ON M3H 2V1 (Hybrid: 4 days in office, 1 day from home)
Added 12 hours ago
S
Senior Construction Manager
Stantec
Edmonton, AB
- Full-time
…knowledge in cathodic protection, anode beds, pipe fabrication and installation associated with pigging / receiving stations, and residential underground natural gas line replacement…
Added 12 hours ago
Master Electrician
Reliance Home Comfort
Thunder Bay, ON
Must have a driver’s license with clean drivers abstract
Added 12 hours ago
BP
Journeyperson Sheet Metal
Beierle Plumbing and Heating Inc.
Saskatoon, SK
- Full-time
Guide apprentices through layout, fabrication, and installation, and model safe work practices.
Added 13 hours ago
PE
Digital Marketing & Sales Coordinator
Potential Engineering
Calgary, AB
- Part-time
…installer based in Calgary, Alberta. We design and install residential, commercial and farm ground-mount solar systems within a 300 km radius of Calgary. Our approach is local, educational…
Added 13 hours ago
GO
Refrigeration & Air Conditioning Mechanic
Government of Manitoba
Brandon, MB
- Full-time
Must possess a valid Interprovincial Journeyperson Refrigeration & Air Conditioning Mechanic · Must have a valid Class 5 Drivers License and be capable of travel with overnight stays within the District as needed
Added 13 hours ago
Water Heater Installer
Reliance Home Comfort
Thunder Bay, ON
Must have Gas Technician ‘2’ (G2) license · Must have at least a Class G Driver’s License
Added 14 hours ago
SS
Director, Security System Sales
SMS Security
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $140,000 CAD / year
- Full-time
…since 1988. Headquartered in Toronto, we proudly serve multi-residential condominium communities with guard services, mobile patrol, parking enforcement, and the installation and servicing…
Added 14 hours ago
EE
Loose-Fill Insulation Labourer, Empire Envelope
Empire Envelope
AB · Edmonton, AB
- Full-time
…handling, equipment setup and operation support, insulation installation, cleanup, and quality checks. You maintain safety, professionalism, cleanliness, and Empire Envelope’s high-quality…
Added 14 hours ago
B
Carpenter - Small Capital Projects
Boardwalk
AB · Edmonton, AB
- Full-time
Construction / carpentry background preferred with solid experience in drywall, residential plumbing, flooring, installing cabinetry and minor electrical
Added 15 hours ago
SE
Senior Product Owner - EV Charging Solutions
Schneider Electric
Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
Define product requirements for AC Level 2 residential and commercial chargers, covering connectivity, user experience, access management, payment capabilities, load sharing, energy…
Added 15 hours ago
EE
Loose-Fill Insulation Technician, Empire Envelope
Empire Envelope
AB · Edmonton, AB
- Full-time
Loading, handling, and monitoring insulation materials while ensuring efficient material usage throughout the installation process.
Added 16 hours ago
SB
Mechanical Designer (Plumbing)
Strik, Baldinelli, Moniz Ltd.
London, ON
- $63,000 to $80,000 CAD / year
- Full-time
4-8 years of relatable experience in building design, specifically plumbing design and/or installation for commercial and multi-unit residential buildings preferred.
Added 17 hours ago
New Construction HVAC Installer
Wiehler Mechanical
Calgary, AB
As a New Construction Residential HVAC Installer, we offer competitive piecework rates where you will have the opportunity to earn $400-$600 daily, with a workload of up to 3 houses per…
Added 17 hours ago
CO
Water Consultant
Culligan of Canada
Saskatoon, SK
- $60,000 to $100,000 CAD / year
- Full-time
…expertise that has made Culligan the water solution choice for both residential and commercial…

Summit Search Group

Director of Technical Support - HVAC Industry

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$125,000 to $150,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $125,000 to $150,000 CAD / year
Job type: Full-time
Experience: Minimum 7–10 years of relevant experience in the HVAC industry, preferably with heat pumps, air conditioning, refrigeration, or related equipment.
Posting language: English
Posted: Oct 2, 2026

Original job description

The Director of Technical Support leads the Canadian technical support function and ensures the successful application, certification, training, and ongoing technical support of the company's HVAC products in the Canadian market. This role works closely with manufacturers, customers, sales teams, and internal departments to ensure product quality, regulatory compliance, and a high level of customer satisfaction.

The Director of Technical Support will work closely with the Sales, Operations, Marketing, and Customer Service teams in Canada, as well as engineering, product, quality, and technical teams at our manufacturing partners.

What you should expect:

Work closely with engineers and product teams from manufacturers to develop equipment applications, product improvements, and new product solutions specifically for the Canadian market.
Manage product certifications and ensure compliance with applicable Canadian standards, regulatory requirements, and government incentive and rebate programs.
Lead product listing and registration processes and ensure all certifications, performance data, and technical documentation remain accurate and up to date.
Organize, localize, and maintain technical materials for the Canadian market, including installation and service manuals, specifications, technical bulletins, troubleshooting guides, and training materials.
Lead and manage the technical support team, including setting priorities, assigning responsibilities, developing team capabilities, and ensuring consistent service quality and response times.
Oversee warranty processes, including warranty policy implementation, technical assessment of claims, issue escalation, and resolution of recurring product or field issues.
Work closely with manufacturers to investigate product quality and field performance issues, identify root causes, and implement corrective actions.
Provide in-person and virtual technical and product training to distributors, dealers, contractors, technicians, and key accounts.
Provide technical support to customers by phone, remotely, and at job sites when required, including troubleshooting complex installation, application, and service issues.
Provide technical and product application support to the internal sales team, particularly for complex projects, new products, and key customer opportunities.
Proactively engage with customers to provide technical advice, application recommendations, and best practices to improve product performance and ensure the highest level of customer satisfaction.
Monitor recurring technical issues and customer feedback and work with manufacturers and internal teams to continuously improve products, documentation, training, and service processes.
Travel as required (approximately 30%), including factory visits and technical training, as well as customer visits, field support, and training for key accounts across Canada.

What you should bring:

Post-secondary education in Mechanical Engineering, HVAC, Refrigeration, Building Systems, or a related technical field. An equivalent combination of education and extensive industry experience will also be considered.
Minimum 7–10 years of relevant experience in the HVAC industry, preferably with heat pumps, air conditioning, refrigeration, or related equipment.
Strong technical knowledge of residential and light commercial HVAC systems, including equipment application, installation, commissioning, troubleshooting, and service.
Previous experience leading or managing a technical support, engineering, service, or training team.
Experience working directly with HVAC manufacturers and engineering teams on product applications, product development, quality issues, or technical problem resolution.
Good understanding of Canadian HVAC product certification, regulatory requirements, efficiency standards, and applicable government rebate/incentive programs.
Experience with product certification and listing organizations and processes, such as CSA, UL/ULC, AHRI, and NRCan, is a strong asset.
Strong understanding of warranty administration, technical claim assessment, root-cause analysis, and field issue resolution.
Demonstrated ability to translate complex technical information into practical guidance for contractors, distributors, customers, and internal teams.
Strong presentation and training skills, with the ability to deliver effective technical training both in person and virtually.
Strong leadership, organizational, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills, with a strong customer-service mindset and the ability to build trusted relationships with customers and manufacturing partners.
Comfortable working in a fast-growing environment and taking ownership of technical issues from initial identification through final resolution.
Proficiency with Microsoft Office and relevant technical/documentation systems.
Valid driver’s licence and ability to travel within Canada and internationally as required.
Ability to travel approximately 30% of the time, including factory visits, technical training, customer meetings, and on-site support.

Preferred Qualifications

HVAC/R trade certification, refrigeration experience, or hands-on field service experience is an asset.
Experience with heat pump technologies, including cold-climate heat pumps and inverter-driven systems, is strongly preferred.
Experience supporting a manufacturer, distributor, or HVAC equipment brand in the Canadian market is highly desirable.
Bilingual English/French is an asset, particularly for supporting customers across Canada.

Please send resumes to terpstra@summitsearchgroup.com

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the Canadian technical support function and team, overseeing product applications, certifications, regulatory compliance, technical documentation, warranty processes, and resolution of product and field issues. Provide technical guidance and training to customers, distributors, contractors, and internal sales teams while partnering with manufacturers and internal departments to improve product performance and customer satisfaction.

Requirements

Requires post-secondary education in mechanical engineering, HVAC, refrigeration, building systems, or a related technical field, or equivalent education and extensive industry experience, plus 7–10 years of relevant HVAC experience. Candidates should have strong HVAC system knowledge, experience leading a technical team and working with manufacturers, familiarity with Canadian certification and regulatory processes, and excellent communication, training, and problem-solving skills.

Skills

HVAC Systems
Technical Support Leadership
Product Certification
Canadian Regulatory Compliance
Equipment Application
Installation and Commissioning
Troubleshooting
Warranty Administration
Root-Cause Analysis
Product Quality Investigation
Technical Training
Customer Support
Team Leadership
Technical Documentation
Heat Pump Technologies
Microsoft Office

Visa sponsorship

Not detected in the job text

Hiring contact email

terpstra@summitsearchgroup.com

Keywords

HVAC
Refrigeration
Heat Pumps
Cold-Climate Heat Pumps
Inverter-Driven Systems
Residential HVAC
Light Commercial HVAC
Equipment Application
Installation
Commissioning
Troubleshooting
Product Certification
CSA
UL
ULC
AHRI
NRCan
Canadian Regulatory Compliance
Efficiency Standards
Government Rebates and Incentives
Warranty Administration
Technical Claim Assessment
Root-Cause Analysis
Field Issue Resolution
Product Quality
Technical Documentation
Technical Training
Microsoft Office
Customer Satisfaction
Team Leadership

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Work requirements

Jobs in Canada