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Added 23 mins ago
CG
Housekeeper Casual
Compass Group Canada
Toronto, ON
- $19 CAD / hour
- Part-time
Previous housekeeping experience, preferably in healthcare, hotel or commercial cleaning, is an asset.
Added 23 mins ago
CG
Housekeeper - Part Time & Casual
Compass Group Canada
Pouce Coupe, BC
- Part-time
Previous housekeeping experience, preferably in healthcare, hotel or commercial cleaning, is an asset.
Added 23 mins ago
NB
Manager, Financing Solutions
National Bank of Canada
Winnipeg, MB
- Full-time
National Bank continues to expand its presence in Western Canada and is looking to strengthen its Commercial Banking team in Winnipeg. We are seeking a Manager, Financing Solutions to…
Added 23 mins ago
CG
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Group Canada
Toronto, ON
- Full-time
Negotiations: Lead complex commercial negotiations and guide opportunities through proposal development, presentations, contract discussions, and successful close. Confidently engage senior…
Added 23 mins ago
CG
Head Cook, Full Time
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- $22 CAD / hour
- Full-time
Previous experience in a commercial kitchen environment.
Added 23 mins ago
CG
Director, Strategic Alliance Group
Compass Group Canada
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- Full-time
Identify, assess, and mitigate commercial, operational, and relationship risks
Added 23 mins ago
CG
Housekeeper, Part Time Casual
Compass Group Canada
Mississauga, ON
- $20.41 CAD / hour
- Part-time
Previous housekeeping experience, preferably in healthcare, hotel or commercial cleaning, is an asset.
Added 23 mins ago
CG
Housekeeper, Part Time
Compass Group Canada
Mississauga, ON
- $20.41 CAD / hour
- Part-time
Previous housekeeping experience, preferably in healthcare, hotel or commercial cleaning, is an asset.
Added 23 mins ago
NB
Manager, Financing Solutions
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- Temporary
A career as a Manager, Financing Solutions within the Commercial and Private Banking 1859 team means acting as a trusted expert in credit analysis and real estate financing structuring. In…
Added 23 mins ago
CG
Housekeeper Part time
Compass Group Canada
Regina, SK
- $17.15 CAD / hour
- Part-time
Previous housekeeping experience, preferably in healthcare, hotel or commercial cleaning, is an asset.
Added 23 mins ago
NB
Senior Account Manager Commercial Banking
National Bank of Canada
Calgary, AB
- Full-time
A career as a Senior Account Manager, Commercial Banking at National Bank means being responsible for growing the portfolio of business clients assigned to you. Your complex and varied…
Added 23 mins ago
CG
Housekeeper- Full Time and Part Time
Compass Group Canada
Calgary, AB
- $16.85 CAD / hour
- Full-time
- Part-time
Previous housekeeping experience, preferably in healthcare, hotel or commercial cleaning, is an asset.
Added 23 mins ago
T
Account Director
Tru
Toronto, ON
- Full-time
Commercial Growth: Collaborate with Business Development and Client Services leadership to shape proposals, expand accounts, and prioritize profitable growth opportunities.
Added 23 mins ago
NB
Director Commercial Banking
National Bank of Canada
Calgary, AB
- Full-time
A career as a Director, Commercial Banking at National Bank means being responsible for growing the portfolio of business clients assigned to you. Your complex and varied duties will help…
Added 24 mins ago
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Director, Business Development - Corporate Business & Industry Hospitality
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Strong commercial acumen with experience developing financial models, business cases, and long-term contract strategies
Added 38 mins ago
M
Senior Games Strategy Manager - Casino
Midnite
Remote, Canada
- Full-time
- Remote
This role combines market strategy, commercial performance, player engagement, and operational execution. You’ll play a key role in establishing Midnite’s casino presence across Canada,…
Added 54 mins ago
R
Client Implementation Lead- EN
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Montreal, QC
- Full-time
…experiences for businesses. Your primary focus will be leading commercial and corporate clients through the end-to-end implementation and integration process, ensuring seamless delivery of…
Added 54 mins ago
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Portland is an independent price risk management and fuel supply company specializing in fixed price fuel solutions for commercial and municipal fuel buyers. We offer a range of products…
Added 54 mins ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Added 54 mins ago
R
Senior Relationship Manager, Commercial Financial Services- EN
RBC
Montreal, QC
- Full-time
Minimum 3-5 years commercial banking experience
Added 54 mins ago
GE
Casino Kitchen Helper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…are required as well as the ability to operate a variety of commercial electric dishwashing and sanitation machines and washing large pots and pans by hands. Other job functions include…
Added 54 mins ago
R
Assistant Branch Manager- EN
RBC
Pointe-Claire, QC
- Full-time
Added 54 mins ago
YR
Program Manager, Contract Services
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
…intelligence, and operational requirements to guide sourcing and commercial planning…
Added 1 hour ago
RB
Senior Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Montreal, QC
- Full-time
Minimum 3-5 years commercial banking experience
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Regina, SK
- Full-time

Summit Search Group

Manager, Customer Service & Order Management - Food Industry

Toronto, ON, Canada
Etobicoke, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

About Our Client: Our client is a leading distributor of high-quality food products serving a diverse range of commercial and hospitality customers.

Position Scope: This is a new role and a critical one in supporting our client’s growth. The Manager, Customer Service & Order Management owns the order desk end to end: approximately 20 people across day, night and weekend shifts, two shift leads, and the Pepper App, their wholesale customer ordering portal.

The order desk takes every order across both channels, wholesale and direct, handles the first customer question or complaint, and works directly with production, logistics and warehousing to get every order made and out the door on time. You will sit at the centre of Sales, Finance and Operations, with a direct line to the executive team.

We are looking for an up-and-coming leader with energy and ambition, someone who wants to shape a team and set a standard rather than simply inherit one. If you are ready to run something that matters, this is it.

This position is Monday to Friday, on site at their Etobicoke facility, with Saturday coverage as required.

Responsibilities:

Lead the team. Coach and develop the order desk staff through the daytime and night and weekend shift leads. Hire, onboard and train. Set clear expectations and hold people to them. Build the next shift leads from within.
Staff the operation. Own scheduling, coverage and attendance across six days and three shifts, matched to the shape of daily order volume.
Run the desk. Own accurate, complete and on-time order entry across both channels. Manage the daily order deadlines and the handoff into production, logistics and warehousing so every order is cut, picked and routed on time. Work the exceptions directly: shorts, substitutions, custom specifications and same-day changes.
Own the customer experience. The desk is the first point of contact for customer questions and complaints. Own the speed and quality of that response. Track complaints by root cause and take recurring issues back to the responsible team with the data.
Own the Pepper App. Full ownership of the wholesale customer portal: roadmap and backlog, customer onboarding and training, and adoption targets that move order volume from phone and email onto the portal.
Establish and manage KPIs. Build the desk's scorecard with the team, starting with order accuracy and orders per hour and extending to response times, on-time order release and Pepper order share.
Drive process improvement. Own the desk's standard operating procedures and lead continuous improvement across a high-volume, custom-cut operation.
Lead the desk through SAP S/4HANA. Represent the order desk through design, testing, training and go-live, and own the transition off their current order management system.

Qualifications and Experience:

5 or more years in customer service, order management, inside sales or operations, including 2 or more years leading a team
A proven people leader who has built and coached a team, not just supervised one
Thrives in a fast, high-volume environment where the product is perishable and the day does not reset
Equally credible with customers, the sales team and the plant floor
Data literate: you can build a KPI, read it and act on it. Strong Excel
SAP S/4HANA order to cash (SD) experience preferred. Having been through an ERP implementation as a tester, trainer or super-user is a significant asset
Foodservice distribution, meat, produce or other perishable goods experience is a strong asset
Experience owning a customer ordering portal or e-commerce platform is an asset
Bachelor's degree preferred, or equivalent experience

AI Disclosure: AI will not be used in the recruitment process.

Vacancy Disclosure: This is a new position.

Application Instructions:

To apply, please send a resume to Aman Sodi at aman.sodi@summitsearchgroup.com

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

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More about this job

Responsibilities

Lead a 20-person order desk across multiple shifts, overseeing staffing, accurate order entry, customer inquiries and complaints, and timely coordination with production, logistics, and warehousing. Own the wholesale Pepper App, establish performance KPIs and operating procedures, drive continuous improvement, and represent the order desk through the SAP S/4HANA implementation.

Requirements

Candidates need at least five years of experience in customer service, order management, inside sales, or operations, including at least two years leading a team. Strong people leadership, Excel and data skills, and the ability to work effectively with customers, sales, and plant operations are required; SAP S/4HANA, ERP implementation, perishable-goods, and customer portal experience are preferred or advantageous.

Skills

Team Leadership
Coaching And Staff Development
Hiring And Onboarding
Scheduling And Workforce Coverage
Order Management
Customer Service
Complaint Resolution
Customer Ordering Portal Management
KPI Development And Analysis
Process Improvement
Standard Operating Procedures
Excel
SAP S/4HANA
ERP Implementation
Cross-Functional Collaboration
Foodservice Distribution

Visa sponsorship

Not detected in the job text

Hiring contact

Aman Sodi

Hiring contact email

aman.sodi@summitsearchgroup.com

Keywords

Customer Service
Order Management
Order Desk
Foodservice Distribution
Perishable Goods
Wholesale
Direct Sales
Pepper App
Customer Ordering Portal
E-Commerce
Order Entry
Order Accuracy
Customer Complaints
Scheduling
Shift Management
KPI
Excel
SAP S/4HANA
Order To Cash
Sales And Distribution (SD)
ERP Implementation
System Testing
Training
Standard Operating Procedures
Continuous Improvement
Production
Logistics
Warehousing
Custom-Cut Operations

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