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Added 12 mins ago
AB
Operations Manager
Avis Budget Group
Ottawa, ON
- Full-time
Start a career in management of front-line teams in an exciting airport operation. Great perks, such as use of a new company vehicle.
Added 12 mins ago
KL
Infection Prevention and Control (IPAC) Lead - RPN
Kindera Living
Hagersville, ON
- Full-time
…control program that meets regulatory requirements and is in line with Provincial Infectious Disease Advisory Committee (PIDAC)…
Added 12 mins ago
SS
Cook Certified- Permanent Part Time evenings 1130-1930 -30 hours bi-weekly
Sienna Senior Living
North Bay, ON
- Part-time
Cook-Permanent Part Time evenings 1130-1930 -30 hours bi-weekly line #4
Added 12 mins ago
SS
Cook Certified-Permanent Full Time Day Cook 0600-1400 -75 hours bi-weekly
Sienna Senior Living
North Bay, ON
- Full-time
Cook-Permanent Full Time Day Cook 0600-1400 -75 hours bi-weekly line #1
Added 12 mins ago
R
Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
- Full-time
Pratt & Whitney Canada (P&WC) is a global leader in aerospace innovation, proudly headquartered in Longueuil, Quebec, since 1928. We design and manufacture next-generation aircraft engines…
Added 27 mins ago
TA
Senior Human Resources Generalist
Top Aces
Dorval, QC
- Full-time
…training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC)…
Added 27 mins ago
Provincia GSAR Lead (Program Admin Officer 4)
The Government of Nova Scotia
Dartmouth, NS
…GSAR teams across Nova Scotia. This role requires a strong leader to manage the interactions with key stakeholders, including GSAR teams, municipalities, and provincial and federal…
Added 27 mins ago
O
Maintenance Millwright - Continental Rotating
OpTalent
Kitchener, ON
- Full-time
Our client, a leader in beer manufacturing is looking for a talented millwright to join their operations in Waterloo.
Added 27 mins ago
S
MEP Modeller (Mechanical)
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 27 mins ago
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Senior Health & Safety Manager
QEOSH (HSE) Staffing & Recruitment Inc.
Pickering, ON
- Full-time
The hiring company is a worldwide leader in construction, specializing in the design and construction of major civil engineering and building works in Canada.
Added 57 mins ago
T
Customer Experience Associate
TD
Temiskaming Shores, ON
- Part-time
…faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together,…
Added 57 mins ago
VT
Project Manager
Valiant TMS
Windsor, ON
- Full-time
Valiant TMS, a global industry leader, is seeking a is seeking a Project Manager to join our Body in White division. In this role, you will lead projects through the design, manufacturing,…
Added 57 mins ago
P
Manufacturing Quality Assurance Manager
Prysmian
Prescott, ON
- Full-time
Prysmian is the world leader in the energy and telecom cable systems industry. Each year Prysmian manufacturers thousands of miles of underground and submarine cables and systems for power…
Added 1 hour ago
DA
Shift Leader
Daro Axle
ON · Moose Factory, ON
- Full-time
Have certain communication and coordination ability, and be able to coordinate and solve general production line abnormal problems;
Added 1 hour ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
Added 1 hour ago
JC
Electrical Engineering Specialist
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
About Us: Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturer (OEM) dedicated to providing custom solutions for data center customers. Our…
Added 1 hour ago
Sort Supervisor
Intelcom
AB · Edmonton
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 1 hour ago
WM
Industrial Maintenance Technician/Millwright, Day Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Join an established organization that offers consistent work, long-term opportunities and the support of a North American industry leader.
Added 2 hours ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
…paver styles?", has grown into a family-owned North American leader in hardscape design and manufacturing, with 36+ patents to its…
Added 3 hours ago
C/
Coordinator, Information Management / Coordinateur, Gestion de l’information
CATSA / ACSTA
Ottawa, ON
- $62,889 to $78,610 CAD / year
- Contract
CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation,…
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 4 hours ago
CM
Service Leader
Chipotle Mexican Grill
Calgary, AB
- Full-time
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and…
Added 5 hours ago
MC
Line Cook / Chef de Partie
Mayfair Clubs
Markham, ON
- $19 CAD / hour
- Part-time
For over 50 years, Mayfair Clubs has been a leader in providing exceptional sports, fitness, and social experiences across our four premier locations in Toronto. As part of our commitment…
Added 5 hours ago
AH
Assistant Manager
Alberta Health Services
AB · Edmonton, AB
- Temporary
…Services is seeking an experienced and professional healthcare leader for the role of Assistant Manager, Respiratory Therapy within the University of Alberta Hospital (UAH) and the…
Added 7 hours ago
PS
SMTS 2
Platform9 Systems
Canada
- Full-time
Platform9 is the leader in simplifying enterprise Private Clouds. Founded by a team of VMware cloud pioneers, we are dedicated to transforming IT operations. Our flagship product, Private…

Summit Search Group

Manager, Customer Service & Order Management - Food Industry

Toronto, ON, Canada
Etobicoke, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

About Our Client: Our client is a leading distributor of high-quality food products serving a diverse range of commercial and hospitality customers.

Position Scope: This is a new role and a critical one in supporting our client’s growth. The Manager, Customer Service & Order Management owns the order desk end to end: approximately 20 people across day, night and weekend shifts, two shift leads, and the Pepper App, their wholesale customer ordering portal.

The order desk takes every order across both channels, wholesale and direct, handles the first customer question or complaint, and works directly with production, logistics and warehousing to get every order made and out the door on time. You will sit at the centre of Sales, Finance and Operations, with a direct line to the executive team.

We are looking for an up-and-coming leader with energy and ambition, someone who wants to shape a team and set a standard rather than simply inherit one. If you are ready to run something that matters, this is it.

This position is Monday to Friday, on site at their Etobicoke facility, with Saturday coverage as required.

Responsibilities:

Lead the team. Coach and develop the order desk staff through the daytime and night and weekend shift leads. Hire, onboard and train. Set clear expectations and hold people to them. Build the next shift leads from within.
Staff the operation. Own scheduling, coverage and attendance across six days and three shifts, matched to the shape of daily order volume.
Run the desk. Own accurate, complete and on-time order entry across both channels. Manage the daily order deadlines and the handoff into production, logistics and warehousing so every order is cut, picked and routed on time. Work the exceptions directly: shorts, substitutions, custom specifications and same-day changes.
Own the customer experience. The desk is the first point of contact for customer questions and complaints. Own the speed and quality of that response. Track complaints by root cause and take recurring issues back to the responsible team with the data.
Own the Pepper App. Full ownership of the wholesale customer portal: roadmap and backlog, customer onboarding and training, and adoption targets that move order volume from phone and email onto the portal.
Establish and manage KPIs. Build the desk's scorecard with the team, starting with order accuracy and orders per hour and extending to response times, on-time order release and Pepper order share.
Drive process improvement. Own the desk's standard operating procedures and lead continuous improvement across a high-volume, custom-cut operation.
Lead the desk through SAP S/4HANA. Represent the order desk through design, testing, training and go-live, and own the transition off their current order management system.

Qualifications and Experience:

5 or more years in customer service, order management, inside sales or operations, including 2 or more years leading a team
A proven people leader who has built and coached a team, not just supervised one
Thrives in a fast, high-volume environment where the product is perishable and the day does not reset
Equally credible with customers, the sales team and the plant floor
Data literate: you can build a KPI, read it and act on it. Strong Excel
SAP S/4HANA order to cash (SD) experience preferred. Having been through an ERP implementation as a tester, trainer or super-user is a significant asset
Foodservice distribution, meat, produce or other perishable goods experience is a strong asset
Experience owning a customer ordering portal or e-commerce platform is an asset
Bachelor's degree preferred, or equivalent experience

AI Disclosure: AI will not be used in the recruitment process.

Vacancy Disclosure: This is a new position.

Application Instructions:

To apply, please send a resume to Aman Sodi at aman.sodi@summitsearchgroup.com

Summit Search Group is a fair and equitable search firm. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

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More about this job

Responsibilities

Lead a 20-person order desk across multiple shifts, overseeing staffing, accurate order entry, customer inquiries and complaints, and timely coordination with production, logistics, and warehousing. Own the wholesale Pepper App, establish performance KPIs and operating procedures, drive continuous improvement, and represent the order desk through the SAP S/4HANA implementation.

Requirements

Candidates need at least five years of experience in customer service, order management, inside sales, or operations, including at least two years leading a team. Strong people leadership, Excel and data skills, and the ability to work effectively with customers, sales, and plant operations are required; SAP S/4HANA, ERP implementation, perishable-goods, and customer portal experience are preferred or advantageous.

Skills

Team Leadership
Coaching And Staff Development
Hiring And Onboarding
Scheduling And Workforce Coverage
Order Management
Customer Service
Complaint Resolution
Customer Ordering Portal Management
KPI Development And Analysis
Process Improvement
Standard Operating Procedures
Excel
SAP S/4HANA
ERP Implementation
Cross-Functional Collaboration
Foodservice Distribution

Visa sponsorship

Not detected in the job text

Hiring contact

Aman Sodi

Hiring contact email

aman.sodi@summitsearchgroup.com

Keywords

Customer Service
Order Management
Order Desk
Foodservice Distribution
Perishable Goods
Wholesale
Direct Sales
Pepper App
Customer Ordering Portal
E-Commerce
Order Entry
Order Accuracy
Customer Complaints
Scheduling
Shift Management
KPI
Excel
SAP S/4HANA
Order To Cash
Sales And Distribution (SD)
ERP Implementation
System Testing
Training
Standard Operating Procedures
Continuous Improvement
Production
Logistics
Warehousing
Custom-Cut Operations

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