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Added 7 mins ago
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Full-time · Remote
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Added 22 mins ago
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Added 34 mins ago
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Added 35 mins ago
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Summit Search Group

Service Manager

Medicine Hat, AB, Canada

Pay: $105,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Service Manager | Automotive Dealership

Our client is an established dealership in Southern Alberta with a strong reputation for customer satisfaction, employee retention, and operational excellence. They are seeking an experienced automotive leader to oversee their Service Department and lead a long-standing team of service professionals.

This is an opportunity for a proven Service Manager, Service Director, Fixed Operations leader, or experienced Senior Service Advisor ready to take the next step into leadership.

The Opportunity

Reporting to dealership leadership, the Service Manager will oversee the day-to-day operations of the Service Department, with responsibility for team leadership, customer satisfaction, workflow, productivity, and overall department performance.

The successful candidate will join an established operation with a strong existing team and a culture focused on accountability, coaching, employee development, and long-term retention.

Key Responsibilities

Lead and manage all Service Department operations
Coach, develop, and support Service Advisors, Technicians, and support staff
Monitor and improve key performance indicators including labor sales, gross profit, technician efficiency, productivity, and customer retention
Drive exceptional customer satisfaction and manufacturer CSI results
Manage workflow, shop capacity, scheduling, and department profitability
Ensure compliance with manufacturer warranty, service, and operational standards
Build strong relationships with customers and employees
Work closely with Parts, Sales, and dealership leadership to support overall business objectives
Identify opportunities to grow service revenue and improve customer retention
Foster a positive, accountable, and collaborative department culture

What We're Looking For

Previous experience as a Service Manager, Service Director, Fixed Operations Manager, or Senior Service Advisor with demonstrated leadership experience
Strong understanding of dealership service operations and performance metrics
Experience leading and developing service teams
Strong customer service and conflict-resolution skills
A coaching-oriented leadership style with the ability to motivate and develop employees
Strong business acumen and organizational skills
Automotive dealership experience is important; fixed operations experience is an asset
A valid driver's license and clean driving record

Compensation & Benefits

$105,000 to $120,000+ total earning potential, based on experience and performance
Comprehensive benefits program
Retirement savings program

Why Southern Alberta?

Enjoy the perfect balance of career opportunity and quality of life. Southern Alberta offers affordable living, excellent schools, year-round recreational activities, and easy access to Calgary, and the Rocky Mountains.

Apply About employer

More about this job

Responsibilities

Lead the dealership Service Department, managing its team, workflow, scheduling, customer satisfaction, compliance, and financial performance. Coach and develop employees, monitor key performance indicators, grow service revenue and retention, and collaborate with Parts, Sales, and dealership leadership.

Requirements

Candidates should have dealership service operations experience as a Service Manager, Service Director, Fixed Operations Manager, or Senior Service Advisor with demonstrated leadership ability. They should be skilled in developing teams, customer service and conflict resolution, performance metrics, and business organization; a valid driver's license and clean driving record are required.

Skills

Service Department Operations
Team Leadership
Coaching And Employee Development
KPI Management
Labor Sales
Gross Profit Management
Technician Efficiency
Productivity Improvement
Customer Satisfaction
Customer Retention
Workflow And Shop Capacity Management
Scheduling
Department Profitability
Conflict Resolution
Business Acumen

Benefits

Retirement Savings Program

Visa sponsorship

Not detected in the job text

Keywords

Automotive Dealership
Service Department
Fixed Operations
Service Management
Service Advisors
Technicians
Labor Sales
Gross Profit
Key Performance Indicators
Technician Efficiency
Productivity
Customer Satisfaction
Manufacturer CSI
Customer Retention
Shop Capacity
Scheduling
Department Profitability
Manufacturer Warranty
Operational Standards
Service Revenue
Team Development
Conflict Resolution
Valid Driver's License
Clean Driving Record

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