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Added 11 mins ago
MH
Senior Mortgage Specialist
Multi-Prets Hypotheques (Mortgage)
Montreal, QC
- Full-time
Role Description The Senior Mortgage Specialist is a full-time, on-site position based in Montreal, QC. This role involves advising clients on residential mortgage options, analyzing their…
Added 1 hour ago
J&
Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
Added 1 hour ago
D
Internship, IT sector, Fall 2026
Desjardins
Montreal, QC · Levis, QC
- Full-time
Actively participate in the development of a production strategy. Contribute to application and program analysis, design, coding, testing and documentation to deliver high-performance…
Added 1 hour ago
C
Associate Controls Specialist
Carrier
Coquitlam, BC
- $43,500 to $93,500 CAD / year
- Full-time
…who want a career, not just a shift. As an Associate Controls Specialist, you are entering the industry on the ground floor with a clear path to becoming an expert. We are looking for…
Added 1 hour ago
B
Mortgage Specialist
BMO
Hamilton, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Market Leader Financial Planning
BMO
Toronto, ON
- Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Added 1 hour ago
B
Mortgage Specialist
BMO
North Bay, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
Belleville, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
Waterloo, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
Peterborough, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
Sudbury, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
Sault Ste. Marie, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
Brantford, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
Cambridge, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
Kitchener, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
St. Catharines, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
B
Mortgage Specialist
BMO
Guelph, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 1 hour ago
AI
Security Systems Application Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
Provide valuable analysis and advice to owners and contractors, guiding them toward the most appropriate security application strategy and available options.
Added 5 hours ago
LA
Client Development Manager
Life Ashore
Canada
- Temporary
We are looking for a personable, ambitious and highly motivated Client Development Specialist to help us grow our client base and build relationships within the communities we serve. This…
Added 6 hours ago
A
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
- Full-time
The Smart 3D (SP3D) Support Specialist supports the Hexagon Smart 3D application in a project environment with regards to the following: User support, Project support, SP3D project…
Added 7 hours ago
UC
UNIQLO Richmond Centre - Job Fair - October 9th - Full Time Store Associates
Uniqlo Canada
Richmond, BC
- Full-time
The Store Associate is the customer service specialist of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet…
Added 7 hours ago
UC
UNIQLO Job Fair in Mississauga - October 9th - Full Time Store Associates
Uniqlo Canada
Brampton, ON · Mississauga, ON
- Full-time
The Store Associate is the customer service specialist of the store. They are responsible for exceeding customer expectations by listening to customer needs, finding products that meet…
Added 8 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 9 hours ago
FC
Student Recruitement Specialist
Focus College BC
Surrey, BC
- Full-time
Role Description The Student Recruitment Specialist is a full-time, on-site role based in Surrey, BC. This position is responsible for identifying and engaging prospective students through…
Added 9 hours ago
FS
d'Administrateur des ventes, Bilingue - Sales Administrator, Bilingual
Federal Signal Corporation
Innisfil, ON
- Full-time
Utilisez une application CRM pour classer les documents et suivre l'historique client et commercial

Sun Life Québec

Bilingual Document Specialist

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Join our Group Benefits Administration team as a Bilingual Document Specialist where you'll play a critical role in delivering exceptional customer experience through precise document creation and technical expertise.

In this role, you'll be at the heart of our Group Benefits operations, partnering with cross-functional teams to transform complex plan designs into accurate, customer-ready contracts and handbooks. This position offers a unique blend of technical document management, customer service, and strategic internal partnerships.

What will you do?

Processing new business and/or revisions documents within established service standards (accuracy & timeliness)
Create and modify client documents such as contracts and employee handbooks
Respond to inquiries from internal business partners
Interpretation of plan design details and seeking clarification to ensure right outcome
Understanding and analysis of customer needs to recommend system setup that supports those needs
Partnering with Service Representatives, Implementation Specialists and Advisors to clarify plan design so that documents output is efficient and accurately reflects the customer expectations
Manage work priorities in a multifunctional environment
Investigate and resolve escalated issues or complaints
Assess and negotiate target dates to meet customer expectations and demonstrate sensitivity to customer's business needs
Participate in projects, as needed.

What do you need to succeed?

Bilingualism (French, English)) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada
Strong verbal and written communication skills with proven customer service skills
Analytical, attention to detail and a self-starter with effective problem-resolution skills
Negotiation skills with the ability to work towards acceptable outcomes and propose solutions
Organized and ability to multitask to achieve deadlines
Ability to work well both independently and as part of a team
Ability to work under pressure, meet customer needs and adapt to a changing environment

Preferred Skills

Knowledge of Group Benefits
Knowledge of Plan Administration systems and their interdependencies

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

52,500/52 500 - 81,500/81 500

Job Category:

Customer Service / Operations

Posting End Date:

14/10/2026

Apply About employer

More about this job

Responsibilities

Create and revise customer contracts and employee handbooks by interpreting group benefits plan designs and ensuring documents are accurate and delivered on time. Coordinate with internal partners, manage priorities and customer expectations, and investigate and resolve escalated issues.

Requirements

French-English bilingualism is required, along with strong verbal and written communication, customer service, analytical, organizational, and problem-solving skills. Candidates should be able to negotiate solutions, meet deadlines, work independently and collaboratively, and adapt to changing priorities; knowledge of group benefits and plan administration systems is preferred.

Skills

Bilingual Communication
Document Creation
Document Management
Customer Service
Plan Design Interpretation
Analytical Skills
Attention To Detail
Problem Resolution
Negotiation
Organization
Multitasking
Time Management
Issue Investigation
Cross-Functional Collaboration
Group Benefits Knowledge
Plan Administration Systems

Benefits

Flexible Benefits
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Benefits Administration
Plan Design
Plan Administration Systems
Contracts
Employee Handbooks
Document Creation
Document Revisions
Document Management
Customer Service
Customer Experience
Service Standards
Internal Business Partners
Service Representatives
Implementation Specialists
Advisors
Customer Needs Analysis
System Setup
Issue Resolution
Escalated Complaints
Target Dates
Cross-Functional Collaboration
Project Participation
French-English Bilingualism

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