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Added 9 mins ago
BM
Coordinator, Group Fulfillment - WINTER - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Supporting the administration and fulfilment of pass programs, including managing staff pass data, supporting local pass products, and the staff pass program in alignment with established…
Added 25 mins ago
EM
Sales Coordinator
Evertz Microsystems Limited
Burlington, ON
- Full-time
Provide administrative support to the sales team by preparing quotations, system evaluation agreements, reports and other sales materials/documentation as required
Added 40 mins ago
VS
Receptionist (2026-10798)
Verve Senior Living
Langley (District), BC · City of Langley, BC
- Full-time
Has proven typing and general office administration skills.
Added 40 mins ago
D
Internship, IT sector, Fall 2026
Desjardins
Montreal, QC · Levis, QC
- Full-time
Actively participate in quality assurance tests, identifying test scenarios (unit, functional, system, non-regression), implementing the environment, carrying out scenarios and…
Added 2 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the…
Added 2 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the…
Added 2 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the…
Added 2 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…stabilization and enhancement of the Rental Offences Complaint System (ROCS), optimize case management solutions, develop portal applications, remediate defects, improve performance, and…
Added 2 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…stabilization and enhancement of the Rental Offences Complaint System (ROCS), optimize case management solutions, develop portal applications, remediate defects, improve performance, and…
Added 2 hours ago
SM
RQ11431 - Specialized IT Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…stabilization and enhancement of the Rental Offences Complaint System (ROCS), optimize case management solutions, develop portal applications, remediate defects, improve performance, and…
Added 2 hours ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The Employment Ontario Information Systems (EOIS) is the major IT system that supports the administration of these programs. Application subsystems under EOIS include Ca MS (Case Management…
Added 2 hours ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The Employment Ontario Information Systems (EOIS) is the major IT system that supports the administration of these programs. Application subsystems under EOIS include Ca MS (Case Management…
Added 2 hours ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The Employment Ontario Information Systems (EOIS) is the major IT system that supports the administration of these programs. Application subsystems under EOIS include Ca MS (Case Management…
Added 2 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the…
Added 2 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the…
Added 2 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Before the hearing, the AA is solely response for pre-hearing administration. During the hearing, the AA oversees the hearing recording, manages the parties assists the panel and the…
Added 3 hours ago
TR
Lead, ERP Training
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Lead training resource planning and deployment, including resources required for system testing, training development, train-the-trainer programs, end-user training, and post-go-live…
Added 3 hours ago
TG
Planet Fitness - Member Services Representative - Part Time - Timmins
Taymax Group
Timmins, ON
- Part-time
Added 5 hours ago
VC
Payroll & Pension Coordinator
Vita Community Liv Serv
Toronto, ON
- $65,918.16 to $73,549.08 CAD / year
- Full-time
- Contract
Maintains human resources information system (HRIS) to ensure payroll and pension information is current and all required documentation is on file.
Added 5 hours ago
A
Smart 3D Administration and Support Specialist
AtkinsRéalis
Mississauga, ON
- Full-time
…the following: User support, Project support, SP3D project administration including but not limited to maintenance, customization, integration with other software, software…
Added 5 hours ago
C
Senior Manager, Compensation (People & Culture) (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
Education: Bachelor’s degree in Human Resources Management, Business Administration, Industrial Relations, or a related field (Master’s degree preferred).
Added 8 hours ago
W
Senior Manager, Software Development - Clients & Accounts
Wealthsimple
Canada
- Full-time
…million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is…
Added 8 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
…Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration frameworks, ensuring the reliability, scalability, and security of…
Added 9 hours ago
Unit Intake Clerk
Carrier Sekani Family Services
Vanderhoof, BC
Hurry and Apply Now! Go to www.practicedifferently.ca and click on ‘View Opportunities’ to apply. Applications will only be received and accepted through our online recruitment system.
Added 9 hours ago
BE
Accounts Payable
BBE Expediting Ltd
AB
- Up to $65,000 CAD / year
- Full-time
Diploma or certificate in accounting, finance, business administration, or a related field preferred.

Sun Life Québec

Bilingual Document Specialist

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Join our Group Benefits Administration team as a Bilingual Document Specialist where you'll play a critical role in delivering exceptional customer experience through precise document creation and technical expertise.

In this role, you'll be at the heart of our Group Benefits operations, partnering with cross-functional teams to transform complex plan designs into accurate, customer-ready contracts and handbooks. This position offers a unique blend of technical document management, customer service, and strategic internal partnerships.

What will you do?

Processing new business and/or revisions documents within established service standards (accuracy & timeliness)
Create and modify client documents such as contracts and employee handbooks
Respond to inquiries from internal business partners
Interpretation of plan design details and seeking clarification to ensure right outcome
Understanding and analysis of customer needs to recommend system setup that supports those needs
Partnering with Service Representatives, Implementation Specialists and Advisors to clarify plan design so that documents output is efficient and accurately reflects the customer expectations
Manage work priorities in a multifunctional environment
Investigate and resolve escalated issues or complaints
Assess and negotiate target dates to meet customer expectations and demonstrate sensitivity to customer's business needs
Participate in projects, as needed.

What do you need to succeed?

Bilingualism (French, English)) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada
Strong verbal and written communication skills with proven customer service skills
Analytical, attention to detail and a self-starter with effective problem-resolution skills
Negotiation skills with the ability to work towards acceptable outcomes and propose solutions
Organized and ability to multitask to achieve deadlines
Ability to work well both independently and as part of a team
Ability to work under pressure, meet customer needs and adapt to a changing environment

Preferred Skills

Knowledge of Group Benefits
Knowledge of Plan Administration systems and their interdependencies

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

52,500/52 500 - 81,500/81 500

Job Category:

Customer Service / Operations

Posting End Date:

14/10/2026

Apply About employer

More about this job

Responsibilities

Create and revise customer contracts and employee handbooks by interpreting group benefits plan designs and ensuring documents are accurate and delivered on time. Coordinate with internal partners, manage priorities and customer expectations, and investigate and resolve escalated issues.

Requirements

French-English bilingualism is required, along with strong verbal and written communication, customer service, analytical, organizational, and problem-solving skills. Candidates should be able to negotiate solutions, meet deadlines, work independently and collaboratively, and adapt to changing priorities; knowledge of group benefits and plan administration systems is preferred.

Skills

Bilingual Communication
Document Creation
Document Management
Customer Service
Plan Design Interpretation
Analytical Skills
Attention To Detail
Problem Resolution
Negotiation
Organization
Multitasking
Time Management
Issue Investigation
Cross-Functional Collaboration
Group Benefits Knowledge
Plan Administration Systems

Benefits

Flexible Benefits
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Benefits Administration
Plan Design
Plan Administration Systems
Contracts
Employee Handbooks
Document Creation
Document Revisions
Document Management
Customer Service
Customer Experience
Service Standards
Internal Business Partners
Service Representatives
Implementation Specialists
Advisors
Customer Needs Analysis
System Setup
Issue Resolution
Escalated Complaints
Target Dates
Cross-Functional Collaboration
Project Participation
French-English Bilingualism

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