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Jobs in Canada

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Added 6 hours ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
Build and manage client relationships at a senior level and identify client service opportunities.
Added 7 hours ago
S
Investment & Personal Banking Specialist - Laval Est/440, Laval, Qc
Scotiabank
Laval, QC
- Full-time
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 9 hours ago
J&
Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
…assurer l’alignement et la cohérence dans l’offre du meilleur service client, tout en maximisant temps et…
Added 9 hours ago
AI
Electromechanical Solutions Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
The Electromechanical Solutions Specialist supports the electromechanical operations team on quotes, strategic projects and new sales. He/She also estimates repair work for small to mid…
Added 9 hours ago
AI
Security Systems Application Specialist
Ainsworth Inc
Mississauga, ON
- Full-time
…estimation, engineering design, programming, commissioning, and client training. We value diversity and encourage applications from the candidates who are eager to contribute their…
Added 9 hours ago
AI
Remote Building Automation Services (RBAS) Technician
Ainsworth Inc
Ottawa, ON · Mississauga, ON
- Full-time
Our Remote Building Automation Services (RBAS) team is looking for an RBAS Specialist to join our National Support Team. This is an excellent opportunity for a recent graduate with…
Added 16 hours ago
Investment & Personal Banking Specialist - Saint Lambert (6-months contract)
Scotiabank
Saint-Lambert, QC
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 18 hours ago
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, ON
Act as the primary owner of the sales support Jira service desk, triaging, tracking, and managing internal and external technical sales requests, such as solution building and modelling.
Added 18 hours ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide…
Added 19 hours ago
LD
TECH Specialist
London Drugs Limited
Campbell River, BC
- $18.25 to $21.58 CAD / hour
- Other
The London Drugs team is on the hunt for client-focused technology experts to share their enthusiasm and their expertise for all-things relating to Computers, Audio Visual Equipment, Mobile…
Added 20 hours ago
MU
MARINE GEOMATICS SPECIALIST (HYDROGRAPHER)(RTP V)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
…observation education and training programs and undertaking client projects, industry outreach, and collaborative applied research and development with university, government, and industry…
Added 22 hours ago
H
Senior Servicenow Developer – SPM
HCLTech
Canada
- Contract
As a Senior ServiceNow Developer specializing in Strategic Portfolio Management (SPM) and Service Development, you will play a pivotal role in designing, developing, and optimizing…
Added 23 hours ago
R
Banking Advisor
RBC
Temiskaming Shores, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 23 hours ago
R
Lead Application Administrator
RBC
Toronto, ON
- Full-time
Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues…
Added 1 day ago
NA
Claims Liaison, Commercial Insurance
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
Typically, more than 10 years of industry and product line experience in a brokerage setting working as a Senior Client Manager or dedicated claims specialist
Added 1 day ago
VA
Veterinary Assistant, Western Veterinary Specialist & Emergency Centre
VCA Animal Hospitals
Calgary, AB
- Full-time
…services, in a state of the art facility. Candidates should have technical skills, exceptional client service skills and excellent communication…
Added 1 day ago
T
Senior Contact Center Support Specialist (Amazon Connect)
TD
Toronto, ON
- Full-time
As a Senior Contact Center Support Specialist, you will be responsible for providing expert-level technical support to customers using Amazon Connect. This is a senior level position that…
Added 1 day ago
T
Financial Crime Risk Investigative Analyst
TD
Toronto, ON
- Full-time
Act as a key resource/specialist owner or representative by providing technical subject matter expertise, analysis, or operational process support on AML/ATF and other sanctions-related…
Added 1 day ago
T
Tax Estate Planner
TD
Montreal, QC
- Full-time
The Tax and Estate Planner is a technical specialist, with expertise focused on tax and estate planning. He/she should be able to cover all aspects of estate planning and utilize Wealth…
Added 1 day ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Cold Lake, AB
- Full-time
We’re looking for a Technical Specialist, Real Property Management who thrives in a dynamic environment and enjoys solving complex facility and infrastructure challenges. In this role, you…
Added 1 day ago
Network & Systems Support Specialist Trainee CANADA
CLAAS
Regina, SK
The Network & Systems Support Specialist Trainee installs, modifies, and makes repairs to personal computer hardware and software systems, provides technical assistance and training to…
Added 1 day ago
RB
Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues…
Added 1 day ago
Investment & Personal Banking Specialist - La Prairie, QC
Scotiabank
La Prairie, QC
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 1 day ago
J
Responsable Santé, Sécurité, Sûreté et Environnement / Health, Safety, Security, and Environment Lead
JLL
Bromont, QC · Montreal, QC · Sherbrooke, QC · CAN-CLIENT Bromont-IBM - Bromont
- Full-time
…mensuellement, et fournir à l'équipe centrale de JLL et au client les données SSE actuelles et historiques nécessaires à l'atteinte de toutes les mesures…
Added 1 day ago
OC
technical sales specialist
Open Connection
Nanaimo, BC
- Full-time
Assess client’s needs and resources to recommend the appropriate goods or services

Sun Life Québec

Bilingual Document Specialist

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Join our Group Benefits Administration team as a Bilingual Document Specialist where you'll play a critical role in delivering exceptional customer experience through precise document creation and technical expertise.

In this role, you'll be at the heart of our Group Benefits operations, partnering with cross-functional teams to transform complex plan designs into accurate, customer-ready contracts and handbooks. This position offers a unique blend of technical document management, customer service, and strategic internal partnerships.

What will you do?

Processing new business and/or revisions documents within established service standards (accuracy & timeliness)
Create and modify client documents such as contracts and employee handbooks
Respond to inquiries from internal business partners
Interpretation of plan design details and seeking clarification to ensure right outcome
Understanding and analysis of customer needs to recommend system setup that supports those needs
Partnering with Service Representatives, Implementation Specialists and Advisors to clarify plan design so that documents output is efficient and accurately reflects the customer expectations
Manage work priorities in a multifunctional environment
Investigate and resolve escalated issues or complaints
Assess and negotiate target dates to meet customer expectations and demonstrate sensitivity to customer's business needs
Participate in projects, as needed.

What do you need to succeed?

Bilingualism (French, English)) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada
Strong verbal and written communication skills with proven customer service skills
Analytical, attention to detail and a self-starter with effective problem-resolution skills
Negotiation skills with the ability to work towards acceptable outcomes and propose solutions
Organized and ability to multitask to achieve deadlines
Ability to work well both independently and as part of a team
Ability to work under pressure, meet customer needs and adapt to a changing environment

Preferred Skills

Knowledge of Group Benefits
Knowledge of Plan Administration systems and their interdependencies

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

52,500/52 500 - 81,500/81 500

Job Category:

Customer Service / Operations

Posting End Date:

14/10/2026

Apply About employer

More about this job

Responsibilities

Create and revise customer contracts and employee handbooks by interpreting group benefits plan designs and ensuring documents are accurate and delivered on time. Coordinate with internal partners, manage priorities and customer expectations, and investigate and resolve escalated issues.

Requirements

French-English bilingualism is required, along with strong verbal and written communication, customer service, analytical, organizational, and problem-solving skills. Candidates should be able to negotiate solutions, meet deadlines, work independently and collaboratively, and adapt to changing priorities; knowledge of group benefits and plan administration systems is preferred.

Skills

Bilingual Communication
Document Creation
Document Management
Customer Service
Plan Design Interpretation
Analytical Skills
Attention To Detail
Problem Resolution
Negotiation
Organization
Multitasking
Time Management
Issue Investigation
Cross-Functional Collaboration
Group Benefits Knowledge
Plan Administration Systems

Benefits

Flexible Benefits
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Benefits Administration
Plan Design
Plan Administration Systems
Contracts
Employee Handbooks
Document Creation
Document Revisions
Document Management
Customer Service
Customer Experience
Service Standards
Internal Business Partners
Service Representatives
Implementation Specialists
Advisors
Customer Needs Analysis
System Setup
Issue Resolution
Escalated Complaints
Target Dates
Cross-Functional Collaboration
Project Participation
French-English Bilingualism

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