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Added 3 hours ago
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Territory Manager
Signode
Quebec, QC
- Full-time
This position will report to the Director of Sales and will be responsible for achieving maximum sales profitability, growth and account penetration within an assigned territory and/or…
Added 3 hours ago
TG
Associate Director, Brand Marketing
TaylorMade Golf Company
Woodbridge, ON · HQ - Woodbridge - Canada
- Full-time
…golfers, creating excitement and awareness that convert to sales. Lead and inspire a high-performing Marketing & Merchandising team to deliver innovative and impactful plans that elevate…
Added 3 hours ago
SL
Wealth Sales Representative
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Partner with the Wealth Sales Director (external wholesaler) and a Wealth Sales Coordinator (administrative coordinator) to generate sales within your assigned territory
Added 3 hours ago
M
Director, Fitness & Performance
Medcan
Toronto, ON
- $117,979 to $162,220.75 CAD / year
- Full-time
The Director, Fitness is accountable for the strategic growth, operational excellence, financial performance, and client experience of Medcan's Fitness business across all locations. This…
Added 3 hours ago
B
Chef·fe d'équipe SEO | SEO Team Lead
Bloom
Montreal, QC
- Full-time
Added 3 hours ago
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Directeur·trice SEO | SEO Director
Bloom
Montreal, QC
- Full-time
Développement des affaires (Sales & Up-selling) : Participer activement à l'acquisition de nouveaux clients (pitchs, propositions stratégiques) et identifier des opportunités de vente…
Added 4 hours ago
PT
Leasing Director – Commercial Leasing (retail)
Panache Talent Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Vice President, Retail Leasing – Eastern Canada Portfolio, the Director – Retail Leasing plays a strategic role in driving revenue growth, optimizing property performance,…
Added 4 hours ago
S
Director of Legal Affairs
Stella-Jones
Montreal, QC
- Full-time
Stella-Jones is seeking a Director, Legal Affairs to join our team and directly contribute to the company's ongoing growth. Reporting to the General Counsel, Corporate Affairs, this role…
Added 4 hours ago
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Director of Lifecycle Marketing
Vintti
Toronto, ON
- Full-time
We are seeking a Director of Lifecycle Marketing to lead retention strategies for DTC and CPG brands, drive client growth, and oversee a team of four. This role combines strategic…
Added 4 hours ago
NA
Future Skills & Experiential Learning Director
NOIC Academy
Markham, ON
- Full-time
NOIC Academy is seeking an innovative, entrepreneurial, and results-oriented Future Skills & Experiential Learning Director to lead the development, marketing, enrollment growth, and…
Added 4 hours ago
AC
Entry-level Private Jets Sales Consultant (Etobicoke, Toronto)
Air Charter Service
Toronto, ON · Etobicoke, ON
- Full-time
Our Private Jet Sales Consultants manage the full travel and sales cycle, so all our clients have to do is fly! As a Private Jets Sales Consultant, you will be providing high-quality…
Added 4 hours ago
D
Administrative assistant, Administration
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
…sector. You provide administrative and secretarial support to a director or manager reporting to a vice-president. You also provide administrative support to other members of your unit as…
Added 4 hours ago
CG
Outside Sales Representative
CFT Group
Ottawa, ON
- Full-time
CFT Recycling is seeking a results-driven Outside Sales Representative to develop new business and expand its customer base in Aylmer, Gatineau, and the surrounding Outaouais region.…
Added 4 hours ago
S
Account Manager – Eastern Sales
Sony
Toronto, ON
- Full-time
Working closely with Business Managers, the Sales Director, and other cross-functional partners, the Sales Account Manager translates customer and market insights into actionable business…
Added 4 hours ago
CC
Concession Coordinator, Full Time, TD Place
Compass Canada
Ottawa, ON
- Full-time
Assist with developing par levels accounting for sales mix and history.
Added 4 hours ago
MC
Mgr Customer Supply (QC)
Molson Coors
Longueuil, QC
- Other
This position reports to the Director Supply & Service Canada and works closely with strategic customers, Sales Leadership, Customer Operations Leadership and Supply & Service partners…
Added 4 hours ago
Senior Manager, Analytics and BI
Scotiabank
Toronto, ON
Reporting to the Director, Analytics and BI - Deposits & Investments within Canadian Banking, the Sr. Manager, Analytics and BI – Investments provides strategic analytical, modelling, and…
Added 4 hours ago
NB
Account Executive, Vendor Sales
National Bank of Canada
Vancouver, BC
- Full-time
As part of the Equipment Finance sector, you’ll be on a team of seven colleagues and you’ll report to the Regional Sales Director. Our local team stands out for our personalized service,…
Added 4 hours ago
T
SAP Customer Solution Director
Talan
Montreal, QC
- $170,000 to $220,000 CAD / year
- Full-time
Reporting to the Senior Director, SAP Presales and Alliance, the SAP Customer Solution Director is part of the SAP practice and serves as the functional design authority for clients and…
Added 4 hours ago
NA
High School Director of Admissions
NOIC Academy
Markham, ON
- Full-time
The Director of Admissions plays a critical role in promoting and maintaining a strong student enrollment base for a private secondary school in Ontario. This role requires both strategic…
Added 4 hours ago
C
Relationship Manager, Business Banking
CIBC
Edmonton, AB
- Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 5 hours ago
CS
Retail Coordinator
Canlan Sports
Toronto, ON · North York, ON
- Full-time
Work closely with the Director of Retail to support facility operations and improve sales, profitability, purchasing practices, inventory turnover, and operating standards.
Added 5 hours ago
PV
Operations and Sales Director
Park View Homes
Ottawa, ON
- Full-time
Park View Homes is looking for an experienced Operations & Sales Director to take ownership of the overall performance of our Operations and Sales functions.
Added 5 hours ago
GC
Restaurant Manager Cocotte Bistro
Gray Collection
Ottawa, ON
- Full-time
Reporting to the Food & Beverage Director, the Food & Beverage Manager will play a pivotal role in ensuring the flawless operation of our restaurant by providing efficient service,…
Added 5 hours ago
CC
Community Fundraising & Engagement Officer
Childhood Cancer Canada
Toronto, ON
- Full-time
· Demonstrated experience achieving fundraising, partnership, sales, or revenue targets and managing a pipeline of prospects or supporters.

Sun Life Québec

Director, Digital Servicing

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 5-10 years progressive experience in digital strategy, customer experience, or operations management
Posting language: English
Posted: Oct 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Director, Digital Servicing role focuses on building strategy and executing initiatives that drive digital client self-service and channel shift outcomes. You'll be guided by your understanding of the digital health, wealth & protection landscape, clients, competitors, and strong relationships with business stakeholders.

What You'll Do

Work closely with Digital Channels, Adoption & Engagement, Member Journey, and Operations teams to understand call drivers and strategically reduce contacts by shifting users to IVR and digital channels
Partner with CCC & Operations leaders to identify call deflection and chat containment initiatives that minimize inbound call volume and shift client interactions to digital channels
Set clear strategy aligned with senior leadership and lead identification, evaluation, and prioritization of digital initiatives to enhance self-service and achieve channel shift outcomes
Partner cross-functionally to establish digital servicing roadmaps, define success metrics, and deliver technology-enabled solutions that improve experience while optimizing efficiency
Create and align OKRs measured and reported to leadership; leverage surveys, competitive intelligence, and customer data to prioritize features –
Drive digital journey containment by improving completion rates and reducing abandonment; track performance and provide strategic reporting
Lead cost-benefit analyses and benefit realization initiatives, providing executive-level insights into ROI and strategic value
Build and maintain a high-performing team through strategic talent development and performance management

What You Need To Succeed

Proven ability to influence senior leadership and navigate large, matrixed organizations at a senior level
Strong acumen in Agile delivery models and data-driven decision-making
Excellent analytical and problem-solving capabilities with ability to translate data into actionable insights
Collaborative communicator comfortable making decisions with limited information and encouraging experimentation
University degree in business, analytics, or computer science
5-10 years progressive experience in digital strategy, customer experience, or operations management
3-5 years in director-level or senior manager role leading cross-functional teams
Demonstrated experience with digital transformation and call center/client service optimization
Proven track record managing call deflection, IVR optimization, or digital channel containment initiatives (preferred)
Experience developing and delivering cost-benefit analyses and benefit realization programs
Background in financial services, insurance, or regulated industries
Proficiency with analytics platforms and data-driven decision-making
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

What’s in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
An environment of continuous learning, development, and improvement
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

130,000/130 000 - 180,000/180 000

Job Category:

Business Analysis - Process

Posting End Date:

18/10/2026

Apply About employer

More about this job

Responsibilities

Develop and lead digital servicing strategy and initiatives that increase client self-service, shift interactions to digital channels, and reduce inbound calls. Establish roadmaps, metrics, and OKRs; analyze performance and ROI; and lead cross-functional teams to improve digital journeys and operational efficiency.

Requirements

Requires a university degree in business, analytics, or computer science, 5–10 years of progressive experience in digital strategy, customer experience, or operations, and 3–5 years in a director-level or senior manager role. Candidates should bring senior-level influence, Agile and analytical expertise, digital transformation and client-service optimization experience, and a background in financial services, insurance, or another regulated industry.

Skills

Digital Strategy
Digital Transformation
Client Self-Service
Channel Shift
Call Deflection
IVR Optimization
Digital Channel Containment
Customer Experience
Agile Delivery
Data-Driven Decision-Making
Analytics
Cost-Benefit Analysis
Benefit Realization
Roadmap Development
OKR Development
Cross-Functional Leadership

Benefits

Sabbatical Program
Continuous Learning And Development
Hybrid Work Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Digital Servicing
Digital Strategy
Digital Transformation
Client Self-Service
Channel Shift
Call Deflection
IVR
Chat Containment
Digital Channels
Customer Experience
Client Service Optimization
Agile Delivery
Data-Driven Decision-Making
Analytics Platforms
Customer Data
Competitive Intelligence
Digital Roadmaps
OKRs
Success Metrics
Digital Journey Containment
Completion Rates
Abandonment Reduction
Cost-Benefit Analysis
Benefit Realization
ROI
Cross-Functional Leadership
Talent Development
Financial Services
Insurance
Regulated Industries

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