Find work in Canada.

323,412 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
GD
DYNAMITE - Seasonal Sales Associate - Kingsway Mall
Groupe Dynamite
AB · Edmonton, AB
- Temporary
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 1 hour ago
IW
Coordinator, Region Office Operations, Kelowna, BC
IG Wealth Management
BC · British Columbia, Canada
- Full-time
Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing,…
Added 1 hour ago
PO
Emergency Services Case Manager I
Peace Over Violence
MB · Back, MB
- Internship
Peace Over Violence (POV) has a position available for someone with a passion for helping others and a commitment to developing community resources in the Los Angeles (Metro) and West San…
Added 2 hours ago
PC
Area Manager - M&M Food Market
Parkland Corporation
Calgary, AB
- Full-time
Our success is built on customer satisfaction. And within our company, our stores are our customers too. When we support each other and work as a team, we make great things happen together.
Added 2 hours ago
PC
Area Manager - M&M Food Market
Parkland Corporation
AB · Edmonton, AB
- Full-time
Our success is built on customer satisfaction. And within our company, our stores are our customers too. When we support each other and work as a team, we make great things happen together.
Added 3 hours ago
R
Interim Department Manager, Paint/flooring ( 3 Months)
RONA
Cambridge, ON
- Temporary
If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility…
Added 3 hours ago
R
Department Manager, Seasonal
RONA
Cambridge, ON
- Temporary
If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility…
Added 3 hours ago
F
Construction Coordinator
Fluor
Fort Saskatchewan, AB
- Full-time
This position reports directly to the Area Construction Manager and performs work requiring advanced knowledge which is predominantly intellectual in character and which routinely exercises…
Added 4 hours ago
SL
Director, Digital Servicing
Sun Life Québec
Montreal, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 4 hours ago
WH
Assistant Food & Beverage Operations Manager
Westin Hotels & Resorts
Vancouver, BC
- Contract
Additional InformationComprehensive Benefits and Pension, Bonus EligibleFlexible Work Options, 1 Year Contract Position to support in both Restaurant Venues and Banquet Events.
Added 5 hours ago
A
Bar Manager - Social & Listening Room
AccorHotel
Banff, AB
- Full-time
Support scheduling, operational flow, and team engagement.
Added 5 hours ago
SL
Manager, Third Party Risk Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Third Party Risk Management (TPRM), is responsible for overseeing the enterprise TPRM Policy, Operating Guideline, and supporting procedures. As a second line of defence (2B)…
Added 5 hours ago
SL
Associate Director, Investment Data - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading…
Added 5 hours ago
SM
Associate Director, Investment Data - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
- Full-time
Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading…
Added 5 hours ago
H
Business Development Manager – Substation Services & Lifecycle Solutions
Hitachi
Montreal, QC · London, ON · AB · BC · (HE)Office_ON, Stoney Creek
- Full-time
Family Support: Employee Assistance Program (EAP) and access to telemedicine.
Added 7 hours ago
GD
GARAGE - Co-Manager - Halifax Shopping Centre
Groupe Dynamite
Halifax, NS
- Full-time
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 7 hours ago
GD
GARAGE - Assistant Manager - Promenades St-Bruno
Groupe Dynamite
Saint-Bruno, QC
- Full-time
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 7 hours ago
GD
GARAGE - Operations Associate PT - Promenades St-Bruno
Groupe Dynamite
Saint-Bruno, QC
- Full-time
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 7 hours ago
IS
Project Manager, Performance
Irving Shipbuilding
Dartmouth, NS
- Full-time
The Project Manager serves as the primary point of programmatic performance within the Programs’ team, ensuring compliance with cost, schedule, and/or scope. This role supports the River…
Added 7 hours ago
GD
GARAGE - Store Manager - Mic Mac Mall
Groupe Dynamite
Dartmouth, NS
- Full-time
A little bit about how we hire….We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an…
Added 7 hours ago
TI
Assistant Fleet Manager (AFTERNOON SHIFT)
Trentway-Wagar Inc.
Mississauga, ON
- Full-time
Coach Canada is seeking an experienced Assistant Maintenance/ Facility Manager to lead the daily operations of our Mississauga maintenance facility. This role combines hands-on maintenance…
Added 8 hours ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Georges, QC · St-Georges, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 8 hours ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Cap-aux-Meules, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 8 hours ago
MA
Maintenance Operations Controller
Morningstar Air Express Inc.
Edmonton, AB
- Full-time
…headquartered at the Edmonton International Airport. Reporting to the Manager of Maintenance Operations, MOC is responsible for maintenance planning, production, and control as well as the…
Added 8 hours ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Drummondville, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…

Sun Life Québec

Director, Digital Servicing

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 5-10 years progressive experience in digital strategy, customer experience, or operations management
Posting language: English
Posted: Oct 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Director, Digital Servicing role focuses on building strategy and executing initiatives that drive digital client self-service and channel shift outcomes. You'll be guided by your understanding of the digital health, wealth & protection landscape, clients, competitors, and strong relationships with business stakeholders.

What You'll Do

Work closely with Digital Channels, Adoption & Engagement, Member Journey, and Operations teams to understand call drivers and strategically reduce contacts by shifting users to IVR and digital channels
Partner with CCC & Operations leaders to identify call deflection and chat containment initiatives that minimize inbound call volume and shift client interactions to digital channels
Set clear strategy aligned with senior leadership and lead identification, evaluation, and prioritization of digital initiatives to enhance self-service and achieve channel shift outcomes
Partner cross-functionally to establish digital servicing roadmaps, define success metrics, and deliver technology-enabled solutions that improve experience while optimizing efficiency
Create and align OKRs measured and reported to leadership; leverage surveys, competitive intelligence, and customer data to prioritize features –
Drive digital journey containment by improving completion rates and reducing abandonment; track performance and provide strategic reporting
Lead cost-benefit analyses and benefit realization initiatives, providing executive-level insights into ROI and strategic value
Build and maintain a high-performing team through strategic talent development and performance management

What You Need To Succeed

Proven ability to influence senior leadership and navigate large, matrixed organizations at a senior level
Strong acumen in Agile delivery models and data-driven decision-making
Excellent analytical and problem-solving capabilities with ability to translate data into actionable insights
Collaborative communicator comfortable making decisions with limited information and encouraging experimentation
University degree in business, analytics, or computer science
5-10 years progressive experience in digital strategy, customer experience, or operations management
3-5 years in director-level or senior manager role leading cross-functional teams
Demonstrated experience with digital transformation and call center/client service optimization
Proven track record managing call deflection, IVR optimization, or digital channel containment initiatives (preferred)
Experience developing and delivering cost-benefit analyses and benefit realization programs
Background in financial services, insurance, or regulated industries
Proficiency with analytics platforms and data-driven decision-making
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

What’s in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
An environment of continuous learning, development, and improvement
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

130,000/130 000 - 180,000/180 000

Job Category:

Business Analysis - Process

Posting End Date:

18/10/2026

Apply About employer

More about this job

Responsibilities

Develop and lead digital servicing strategy and initiatives that increase client self-service, shift interactions to digital channels, and reduce inbound calls. Establish roadmaps, metrics, and OKRs; analyze performance and ROI; and lead cross-functional teams to improve digital journeys and operational efficiency.

Requirements

Requires a university degree in business, analytics, or computer science, 5–10 years of progressive experience in digital strategy, customer experience, or operations, and 3–5 years in a director-level or senior manager role. Candidates should bring senior-level influence, Agile and analytical expertise, digital transformation and client-service optimization experience, and a background in financial services, insurance, or another regulated industry.

Skills

Digital Strategy
Digital Transformation
Client Self-Service
Channel Shift
Call Deflection
IVR Optimization
Digital Channel Containment
Customer Experience
Agile Delivery
Data-Driven Decision-Making
Analytics
Cost-Benefit Analysis
Benefit Realization
Roadmap Development
OKR Development
Cross-Functional Leadership

Benefits

Sabbatical Program
Continuous Learning And Development
Hybrid Work Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Digital Servicing
Digital Strategy
Digital Transformation
Client Self-Service
Channel Shift
Call Deflection
IVR
Chat Containment
Digital Channels
Customer Experience
Client Service Optimization
Agile Delivery
Data-Driven Decision-Making
Analytics Platforms
Customer Data
Competitive Intelligence
Digital Roadmaps
OKRs
Success Metrics
Digital Journey Containment
Completion Rates
Abandonment Reduction
Cost-Benefit Analysis
Benefit Realization
ROI
Cross-Functional Leadership
Talent Development
Financial Services
Insurance
Regulated Industries

Report this job