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Added 15 mins ago
DQ
restaurant manager
Dairy Queen
Kitimat, BC
- Full-time
Added 15 mins ago
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Account Manager / Onboarding Specialist
Appello
London, ON
- Full-time
…productivity and reduce administrative overhead. As an Account Manager / Onboarding Specialist, you'll play a key role in helping new customers adopt our platform successfully and then…
Added 1 hour ago
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Construction Manager
Actalent
Point Tupper, NS
- $100 to $110 CAD / hour
- Contract
The Construction Manager is responsible for the safe, timely, and efficient execution of a large-scale construction scope on a first-of-its-kind, $1B mega project. Reporting to the Project…
Added 1 hour ago
Account Executive
Corpay
Vancouver, BC
…Value Solutions (SVS) division. This position falls under our Client Services line of business and is located in Vancouver, Canada. In this role, you will deliver the highest level of…
Added 2 hours ago
AH
Health Care Aide
Alberta Health Services
Rocky Mountain House, AB
- Part-time
As a Health Care Aide, you will report to the Home Care Manager and provide patient care services as a member of a health care team, under the supervision of a Registered Nurse (RN),…
Added 2 hours ago
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Administrative Support III
Alberta Health Services
Drayton Valley, AB
- Part-time
…Drayton Valley CHC and is not a remote working opportunity. Reporting to the CAS Area Coordinator/Manager, this position supports community health programs (ie. Public Health, Home Care,…
Added 2 hours ago
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restaurant manager
Petro-Canada
Clarenville, NL
- Full-time
Added 2 hours ago
BH
Registered Nurse – Critical Care #517-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Manager of Critical Care and Respiratory Therapy, the registered nurse focuses on the promotion of health and the assessment of the provision of care of and the treatment…
Added 2 hours ago
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Registered Nurse – Critical Care #516-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Manager of Critical Care and Respiratory Therapy, the registered nurse focuses on the promotion of health and the assessment of the provision of care of and the treatment…
Added 2 hours ago
H
Manager-Unit Support
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Manager, Unit Support, is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to the Director…
Added 3 hours ago
PV
Hospital Administrator
P3 Veterinary Partners
Timmins, ON
- Full-time
Review feedback with Regional Manager from data management and reporting platforms. Implement actionable strategies to elevate patient care and capture revenue in areas such as bonding…
Added 3 hours ago
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Operations/Construction Manager 1
Ganotec
Oakville, ON
- Full-time
The Operations/Construction Manager acts as a key leader accountable for the comprehensive oversight of major industrial construction initiatives. This role ensures that all projects are…
Added 3 hours ago
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[26-113] Food Bank Operations Coordinator
SOURCES
Surrey, BC
- Internship
Computer skills, including Microsoft 365, database systems and statistical/reporting software.
Added 3 hours ago
AU
Operations Manager – Pharma
Allied Universal
Toronto, ON · North York, ON
- $79,500 to $81,000 CAD / year
- Full-time
Allied Universal®, a global leader in Security Services, is seeking an experienced Operations Manager to lead and oversee security operations within a highly regulated pharma environment…
Added 3 hours ago
W
IT Specialist III (Infrastructure Platforms)
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
…enterprise storage, and related systems and middleware technologies. Reporting to the Team Lead, Infrastructure Platforms, the IT Specialist will bring strong hands-on expertise in…
Added 3 hours ago
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Technical Account Manager
Leni
Toronto, ON
- Full-time
…systems such as Yardi, RealPage, Entrata, AppFolio, and Rent Manager to capture the full context behind portfolio performance, risk, and operational workflows. Over time, this creates a…
Added 3 hours ago
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Senior Environmental Project Manager
SLR Consulting
Saskatoon, SK
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…plans, coordinating and executing projects, managing budgets, client support and communication, data analysis and reviews, and reporting. Your role will be predominantly office based with…
Added 3 hours ago
X
Project Manager
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Barrie, ON
- Full-time
Role Description The Project Manager role at Xublu is a full-time, hybrid position based in Barrie, ON. The Project Manager oversees residential construction projects from initiation to…
Added 4 hours ago
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Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
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Vancouver, BC
- Full-time
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Added 4 hours ago
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Senior Interpreting Project Manager
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Montreal, QC
- Full-time
The Project Manager is responsible for overseeing the full lifecycle of translation and localization projects, ensuring seamless delivery that meets customer expectations for quality,…
Added 4 hours ago
PUBLIC HEALTH NURSE
City of Toronto
Toronto, ON
Reporting to a manager within Community Health and Well-being, the public health nurse (PHN) will deliver appropriate services to Toronto families, schools and communities in their assigned…
Added 5 hours ago
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Inside Sales Representative
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Added 5 hours ago
AG
Senior Project Manager
Acolad group
Montreal, QC
- Full-time
The Project Manager is responsible for overseeing the full lifecycle of translation and localization projects, ensuring seamless delivery that meets customer expectations for quality,…
Added 5 hours ago
H
Senior Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
HDR is seeking a Program Manager (Water/Wastewater) with a proven track record in the development and delivery of large water/wastewater capital programs. This role will be responsible for…
Added 5 hours ago
EC
Territory Service Manager
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- Full-time
Eaton’s Vehicle division is currently seeking a Territory Service Manager to join the team. This role is based in Brampton, ON and includes approximately 25% travel.

Sun Life Québec

Director, Digital Servicing

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 5-10 years progressive experience in digital strategy, customer experience, or operations management
Posting language: English
Posted: Oct 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Director, Digital Servicing role focuses on building strategy and executing initiatives that drive digital client self-service and channel shift outcomes. You'll be guided by your understanding of the digital health, wealth & protection landscape, clients, competitors, and strong relationships with business stakeholders.

What You'll Do

Work closely with Digital Channels, Adoption & Engagement, Member Journey, and Operations teams to understand call drivers and strategically reduce contacts by shifting users to IVR and digital channels
Partner with CCC & Operations leaders to identify call deflection and chat containment initiatives that minimize inbound call volume and shift client interactions to digital channels
Set clear strategy aligned with senior leadership and lead identification, evaluation, and prioritization of digital initiatives to enhance self-service and achieve channel shift outcomes
Partner cross-functionally to establish digital servicing roadmaps, define success metrics, and deliver technology-enabled solutions that improve experience while optimizing efficiency
Create and align OKRs measured and reported to leadership; leverage surveys, competitive intelligence, and customer data to prioritize features –
Drive digital journey containment by improving completion rates and reducing abandonment; track performance and provide strategic reporting
Lead cost-benefit analyses and benefit realization initiatives, providing executive-level insights into ROI and strategic value
Build and maintain a high-performing team through strategic talent development and performance management

What You Need To Succeed

Proven ability to influence senior leadership and navigate large, matrixed organizations at a senior level
Strong acumen in Agile delivery models and data-driven decision-making
Excellent analytical and problem-solving capabilities with ability to translate data into actionable insights
Collaborative communicator comfortable making decisions with limited information and encouraging experimentation
University degree in business, analytics, or computer science
5-10 years progressive experience in digital strategy, customer experience, or operations management
3-5 years in director-level or senior manager role leading cross-functional teams
Demonstrated experience with digital transformation and call center/client service optimization
Proven track record managing call deflection, IVR optimization, or digital channel containment initiatives (preferred)
Experience developing and delivering cost-benefit analyses and benefit realization programs
Background in financial services, insurance, or regulated industries
Proficiency with analytics platforms and data-driven decision-making
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

What’s in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
An environment of continuous learning, development, and improvement
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

130,000/130 000 - 180,000/180 000

Job Category:

Business Analysis - Process

Posting End Date:

18/10/2026

Apply About employer

More about this job

Responsibilities

Develop and lead digital servicing strategy and initiatives that increase client self-service, shift interactions to digital channels, and reduce inbound calls. Establish roadmaps, metrics, and OKRs; analyze performance and ROI; and lead cross-functional teams to improve digital journeys and operational efficiency.

Requirements

Requires a university degree in business, analytics, or computer science, 5–10 years of progressive experience in digital strategy, customer experience, or operations, and 3–5 years in a director-level or senior manager role. Candidates should bring senior-level influence, Agile and analytical expertise, digital transformation and client-service optimization experience, and a background in financial services, insurance, or another regulated industry.

Skills

Digital Strategy
Digital Transformation
Client Self-Service
Channel Shift
Call Deflection
IVR Optimization
Digital Channel Containment
Customer Experience
Agile Delivery
Data-Driven Decision-Making
Analytics
Cost-Benefit Analysis
Benefit Realization
Roadmap Development
OKR Development
Cross-Functional Leadership

Benefits

Sabbatical Program
Continuous Learning And Development
Hybrid Work Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Digital Servicing
Digital Strategy
Digital Transformation
Client Self-Service
Channel Shift
Call Deflection
IVR
Chat Containment
Digital Channels
Customer Experience
Client Service Optimization
Agile Delivery
Data-Driven Decision-Making
Analytics Platforms
Customer Data
Competitive Intelligence
Digital Roadmaps
OKRs
Success Metrics
Digital Journey Containment
Completion Rates
Abandonment Reduction
Cost-Benefit Analysis
Benefit Realization
ROI
Cross-Functional Leadership
Talent Development
Financial Services
Insurance
Regulated Industries

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