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Added 9 mins ago
Assistant Plant Manager
Univar Solutions
Edmonton, AB
The Assistant Plant Manager supports the safe, efficient, and compliant operation of the facility. This role partners with the Plant Manager to lead production activities, drive continuous…
Added 9 mins ago
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Senior Software Engineer
Pebl
Remote, Canada
- $122,835 to $180,000 CAD / year
- Full-time
- Remote
Pebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries - removing risk, red tape, and…
Added 9 mins ago
S
store manager, Central and South Calgary. A.B
Starbucks
Calgary, AB
- $61,000 to $80,875 CAD / year
Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams
Added 9 mins ago
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Assistant Store Manager - Promenades St-Bruno
Reitmans (Canada) Ltée/Ltd
Saint-Bruno-de-Montarville, QC
- Full-time
Talent Support & Development: Participate in hiring, onboarding, and training team members. Support succession planning and contribute to performance management processes.
Added 9 mins ago
Program Manager, Ontario South
Tim Hortons Foundation Camps
ON
The Program Manager: Ontario South is responsible for driving the successful implementation, management, and continuous improvement of In-Community and camp-based programming in Southern…
Added 9 mins ago
DS
Senior Sales Manager
Distribution stox
Vaughan, ON
- Full-time
…of the collective, and entrepreneurial respect. Here, every talent contributes to concrete, high-impact projects in an environment where expertise and initiative are…
Added 22 mins ago
GL
Senior Financial Analyst
goeasy Ltd.
Mississauga, ON
- Full-time
…commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us…
Added 22 mins ago
GL
Senior Manager, Brand & Integrated Marketing
goeasy Ltd.
Mississauga, ON
- Full-time
…commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us…
Added 24 mins ago
SN
Seasonal Team Lead, Sevenoaks Shopping Centre
Saje Natural Wellness | Retail
Abbotsford, BC
- Contract
…there. </p><h3><br>The impact you'll make:</h3><p>Reporting to the Store Manager, Retail Team Leaders drive our mission first-hand with our customers: you connect people to the healing…
Added 40 mins ago
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Relationship Manager Intern, Business Markets
RBC
Regina, SK
- Full-time
Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
Added 40 mins ago
CS
Maintenance Manager - 6 Month Contract
Cogir Senior Living
Mississauga, ON · King Gardens
- Full-time
Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and National teams, who will provide…
Added 40 mins ago
JI
Assistant Store Manager - Sales and Services
J.D. Irving, Limited
NL · Corner Brook, NL
- Full-time
The Assistant Store Manager – Sales & Service is a key leadership role at KENT, focused on delivering an exceptional customer experience and driving overall store performance within a…
Added 40 mins ago
UI
Client Relationship Manager
Util-Assist Inc.
Toronto, ON · Newmarket, ON
- Full-time
We are seeking a skilled Client Relationship Manager to join our growing Business Development team! The Client Relationship Manager plays a crucial role in building and maintaining…
Added 40 mins ago
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Manager, Strategy and Operations, OCIO
OPTrust
Toronto, ON
- Full-time
The Manager, Strategy, OCIO will support the CIO, and SEMDs in the day-to-day management of the Investment Division. The individual will play an important role in high-impact strategic…
Added 40 mins ago
T
Proposals Engineering Delivery Manager
Thales
Ottawa, ON
- Full-time
We have a current vacancy for a Proposals Engineering Delivery Manager (EDM) who is responsible and accountable for the estimating of the assigned work package, how it feeds into the…
Added 40 mins ago
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Personal Banking Associate
TD
Niagara Falls, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 40 mins ago
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Customer Experience Associate
TD
Brampton, ON
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 40 mins ago
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Account Manager, Small Business
TD
Victoria, BC
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 40 mins ago
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Information Security Specialist - Risk Management Transformation
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 40 mins ago
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Customer Experience Associate - Mtl, Champlain
TD
Montreal, QC
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 40 mins ago
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Customer Experience Associate - Cantonese and/or Mandarin Language an Asset
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Vancouver, BC
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…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 40 mins ago
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Field & Infusion Nurse (LPN) - Innomar Regina Clinic & Homecare
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Regina, SK · CAN > SK > Regina > Badham
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…reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working…
Added 52 mins ago
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7780 - Seasonal Sales Help
Lids
Prince George, BC
- $18.25 USD / hour
- Temporary
Career development opportunities and professional training programs.
Added 52 mins ago
L
5730 - Seasonal Sales Help
Lids
Nanaimo, BC
- $18.25 USD / hour
- Temporary
Career development opportunities and professional training programs.
Added 52 mins ago
CG
Food Service Manager , CSNM
Compass Group Canada
Toronto, ON · Scarborough, ON
- Full-time
Think you have what it takes to be our Food Service Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

Sun Life Québec

Director, Digital Servicing

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: 5-10 years progressive experience in digital strategy, customer experience, or operations management
Posting language: English
Posted: Oct 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Director, Digital Servicing role focuses on building strategy and executing initiatives that drive digital client self-service and channel shift outcomes. You'll be guided by your understanding of the digital health, wealth & protection landscape, clients, competitors, and strong relationships with business stakeholders.

What You'll Do

Work closely with Digital Channels, Adoption & Engagement, Member Journey, and Operations teams to understand call drivers and strategically reduce contacts by shifting users to IVR and digital channels
Partner with CCC & Operations leaders to identify call deflection and chat containment initiatives that minimize inbound call volume and shift client interactions to digital channels
Set clear strategy aligned with senior leadership and lead identification, evaluation, and prioritization of digital initiatives to enhance self-service and achieve channel shift outcomes
Partner cross-functionally to establish digital servicing roadmaps, define success metrics, and deliver technology-enabled solutions that improve experience while optimizing efficiency
Create and align OKRs measured and reported to leadership; leverage surveys, competitive intelligence, and customer data to prioritize features –
Drive digital journey containment by improving completion rates and reducing abandonment; track performance and provide strategic reporting
Lead cost-benefit analyses and benefit realization initiatives, providing executive-level insights into ROI and strategic value
Build and maintain a high-performing team through strategic talent development and performance management

What You Need To Succeed

Proven ability to influence senior leadership and navigate large, matrixed organizations at a senior level
Strong acumen in Agile delivery models and data-driven decision-making
Excellent analytical and problem-solving capabilities with ability to translate data into actionable insights
Collaborative communicator comfortable making decisions with limited information and encouraging experimentation
University degree in business, analytics, or computer science
5-10 years progressive experience in digital strategy, customer experience, or operations management
3-5 years in director-level or senior manager role leading cross-functional teams
Demonstrated experience with digital transformation and call center/client service optimization
Proven track record managing call deflection, IVR optimization, or digital channel containment initiatives (preferred)
Experience developing and delivering cost-benefit analyses and benefit realization programs
Background in financial services, insurance, or regulated industries
Proficiency with analytics platforms and data-driven decision-making
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

What’s in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
An environment of continuous learning, development, and improvement
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

130,000/130 000 - 180,000/180 000

Job Category:

Business Analysis - Process

Posting End Date:

18/10/2026

Apply About employer

More about this job

Responsibilities

Develop and lead digital servicing strategy and initiatives that increase client self-service, shift interactions to digital channels, and reduce inbound calls. Establish roadmaps, metrics, and OKRs; analyze performance and ROI; and lead cross-functional teams to improve digital journeys and operational efficiency.

Requirements

Requires a university degree in business, analytics, or computer science, 5–10 years of progressive experience in digital strategy, customer experience, or operations, and 3–5 years in a director-level or senior manager role. Candidates should bring senior-level influence, Agile and analytical expertise, digital transformation and client-service optimization experience, and a background in financial services, insurance, or another regulated industry.

Skills

Digital Strategy
Digital Transformation
Client Self-Service
Channel Shift
Call Deflection
IVR Optimization
Digital Channel Containment
Customer Experience
Agile Delivery
Data-Driven Decision-Making
Analytics
Cost-Benefit Analysis
Benefit Realization
Roadmap Development
OKR Development
Cross-Functional Leadership

Benefits

Sabbatical Program
Continuous Learning And Development
Hybrid Work Flexibility

Visa sponsorship

Not detected in the job text

Keywords

Digital Servicing
Digital Strategy
Digital Transformation
Client Self-Service
Channel Shift
Call Deflection
IVR
Chat Containment
Digital Channels
Customer Experience
Client Service Optimization
Agile Delivery
Data-Driven Decision-Making
Analytics Platforms
Customer Data
Competitive Intelligence
Digital Roadmaps
OKRs
Success Metrics
Digital Journey Containment
Completion Rates
Abandonment Reduction
Cost-Benefit Analysis
Benefit Realization
ROI
Cross-Functional Leadership
Talent Development
Financial Services
Insurance
Regulated Industries

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