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Added 12 mins ago
Assistant Meat Manager
Farm Boy Inc.
London, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 12 mins ago
Assistant Produce Manager
Farm Boy Inc.
London, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 12 mins ago
Produce - Clerk Department Second Produce
Sobeys
Paradise, NL
Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 12 mins ago
Pharmacy Assistant Manager - RPT
Safeway Canada
Saskatoon, SK
Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 12 mins ago
Produce - Clerk Department Second Produce
Sobeys
Paradise, NL
Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 12 mins ago
Produce - Clerk Produce
Sobeys
Shelburne, NS
Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 12 mins ago
In Store Bakery - Baker
Sobeys
Shelburne, NS
Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
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Accounting Manager
Hays
Vaughan, ON
Full-time
The Accounting Manager supports the financial oversight, accounting, reporting, and cash management of a portfolio of real estate land development projects. Reporting to the Project…
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Meat & Seafood - Manager Meat
Sobeys
Grimsby, ON
Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 12 mins ago
Senior Supplier Relationship Manager
BMO
Toronto, ON
Full-time
Assists in the development of strategic plans.
Added 12 mins ago
Produce - Clerk Produce
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Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 12 mins ago
Manager, Design & Store Planning
Sobeys
Mississauga, ON
Full-time
The Manager, Design and Store Planning plays a critical role in shaping the customer experience across our retail network. You’ll lead the design and development of new, expanded, and…
Added 12 mins ago
Meat & Seafood - Manager Meat
Sobeys
Lower Sackville, NS
Full-time
…virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid…
Added 12 mins ago
Beauty Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Belleville, ON
Full-time
Prepares performance appraisals in association with Front Store Manager
Added 12 mins ago
Bilingual HR Business Partner – Boucherville Distribution Centre
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Boucherville, QC
Full-time
…you will partner closely with the Distribution Centre General Manager to shape and execute the people strategy, strengthen colleague experience, and support a high-performing…
Added 13 mins ago
Sales Associate
Laura Canada
Newmarket, ON
Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
Added 29 mins ago
Training Manager (Internal Posting)
Commissionaires Nova Scotia
Bedford, NS
We are looking for a Training Manager to lead CNS’ Training Team and oversee the development and delivery of high-quality training for employees and external clients across Nova Scotia.
Added 29 mins ago
Retail Assistant Manager
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As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and…
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Retail General Manager
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We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model,…
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…our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and…
Added 29 mins ago
Student Life Coordinator
Algoma University
Brampton, ON
$55,348 to $69,185 CAD / year
Algoma University has an existing vacancy in the position of Student Life Coordinator. Reporting to the Manager, Student Life Operations, the Student Life Coordinator is responsible for…
Added 42 mins ago
PATIENT EXPERIENCE MANAGER
PhysioPlus Health Group
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
PhysioPlus Health Group is hiring for a Patient Experience Manager job in Toronto, ON, and we’re looking for someone with the administrative chops and the ambition to grow into a bigger…
Added 42 mins ago
Senior Product Manager, Applied AI
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Added 42 mins ago
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Added 42 mins ago
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Full-time
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Sun Life Québec

Director, Operations Analytics

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: Minimum 7 years relevant business, data, and analytics experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role Summary:

The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.

This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.

What will you do?

Data Analytics Strategy Development and Execution

Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building
Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving
Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy
Establish metrics and KPIs to measure analytics function performance and business impact

Business Intelligence and Reporting

Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports
Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users
Transform complex operational data into clear visualizations supporting executive reporting and strategic planning

Team Leadership and Capability Building

Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation
Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives

What do you need to succeed?

Education & Experience Requirements

Minimum 7 years relevant business, data, and analytics experience
University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
Proven experience leading data analytics functions delivering measurable business value
Experience in operations, business process management, or service delivery environments preferred
Experience managing and transforming data infrastructure and analytics capabilities
Track record of leading high-performing teams of professional knowledge workers
Experience working in financial services, insurance, or regulated industries an asset
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Technical Expertise

Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)
Deep knowledge of business intelligence tools, platforms, and best practices
Familiarity with operational metrics, performance management, and process optimization
Knowledge of statistical analysis, modeling techniques, and quantitative methods

Leadership Competencies

Strategic Thinking: Ability to develop long-term vision while executing tactical priorities
Stakeholder Management: Skilled at building relationships and influencing across all organizational levels
Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences
Change Leadership: Proven ability to lead teams through transformation with minimal disruption
Problem Solving: Creative and critical thinking to address complex business challenges
Business Acumen: Strong understanding of business drivers, operational dynamics, and financial impact
Collaboration: Ability to work effectively across multiple teams, functions, and geographies
Results Orientation: Track record of delivering measurable business outcomes through analytics

What would be nice to have?

Understand and Embrace Agile Operating Model
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Experience working in a large financial services organization
Knowledge of fundamental statistical models & techniques

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

What's in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Working together, sharing common values, and encouraging growth & achievement
Flexible Benefits from the day you join to meet the needs of you and your family.
In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Advanced Analytics

Posting End Date:

14/10/2026

Apply About employer

More about this job

Responsibilities

Lead the analytics strategy and business intelligence function for Canadian Operations, prioritizing opportunities and delivering dashboards, reports, and actionable insights aligned with business objectives. Lead and develop an analytics team, build self-service capabilities, and partner with stakeholders to strengthen data-driven decision-making.

Requirements

Requires at least seven years of relevant business, data, and analytics experience, a university degree in a related field or equivalent experience, and a track record of leading analytics functions and high-performing teams. Strong expertise in business intelligence, analytics methods, operational performance, and stakeholder leadership is expected; financial services experience and French-English bilingualism are assets or, for Quebec, required.

Skills

Data Analytics Strategy
Business Intelligence
Operational Analytics
Predictive Analytics
Machine Learning
Artificial Intelligence
Statistical Analysis
Quantitative Modeling
Operational Metrics
Performance Management
Process Optimization
Data Visualization
Executive Reporting
Stakeholder Management
Team Leadership
Change Leadership

Benefits

Flexible Benefits

Visa sponsorship

Not detected in the job text

Keywords

Canadian Operations
Data Analytics Strategy
Business Intelligence
Operational Dashboards
Scorecards
Trending Reports
Self-Service Analytics
Predictive Analytics
Machine Learning
Artificial Intelligence
Statistical Analysis
Modeling Techniques
Quantitative Methods
Operational Metrics
Performance Management
Process Optimization
Data Infrastructure
Data Visualization
Executive Reporting
Strategic Planning
Agile Operating Model
Scrum
Kanban
Product Owner
Service Request Manager
Financial Services
Insurance
Reliability Status Clearance

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