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Added 12 mins ago
S
Jr. Product Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
- Full-time
Collaborate with internal cross-functional teams including Project Lead, Design, Marketing, Validation, Test Engineering, Characterization, Quality & Reliability, Applications Engineering…
Added 12 mins ago
A
Consulting Manager - Utilities Customer Experience and Transformation
Accenture
Montreal, QC
- Full-time
Lead and advise clients on customer transformation, customer operations, customer experience, contact center modernization, and digital customer strategy in the context of energy transition…
Added 26 mins ago
M
Delivery Lead, Media Operations
Monks
Toronto, ON
- Full-time
The Media Operations team is focused on hands-on-keyboard activation of digital channels - inclusive of tagging, trafficking, buying, & more - and how & where to use the right digital…
Added 27 mins ago
TI
Production Technician
Trimble Inc.
Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
…industry-standard for airborne, land, marine, and indoor mobile survey operations. Our products and our people collaboratively work hard, work smart and work well in any condition. Our…
Added 42 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 57 mins ago
Corporate Store Key Holder
Bulk Barn
Alliston, ON
Lead and assist workers in performing their day-to-day tasks
Added 57 mins ago
Supervisor – Electrical Assembly
Tigercat | MacDonald Steel
Brant, ON
Reporting to the Plant Manager, the Assembly Supervisor is responsible for leading the operations of the afternoon shipping / receiving and assembly department, including Wire Harness and…
Added 57 mins ago
Payroll Specialist
Tigercat | MacDonald Steel
Cambridge, ON
Lead payroll issue resolution from identification through completion, coordinating with Human Resources, Finance, Operations and external vendors as required.
Added 1 hour ago
TM
Operational Excellence Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
…of Business Innovation and will be based at the Markham Head…
Added 1 hour ago
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Senior Fraud & AML Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
TFS currently has an exciting permanent opportunity as a Senior Fraud & AML Analyst, reporting to the Vice President, Risk Management. This role will reside in our Markham Head Office.
Added 1 hour ago
QP
Area Manager, Self-Storage
QuadReal Property Group
Vancouver, BC
- Full-time
Lead day-to-day operations across assigned self-storage facilities, ensuring service consistency, safety, and compliance with company standards.
Added 1 hour ago
A
Customer Success Manager
Amadeus
Ottawa, ON
- Full-time
Lead customer success reviews focused on business outcomes and value realization.
Added 1 hour ago
S
Bilingual Talent Acquisition Partner, Retail (Contract)
sephora.com
Montreal, QC
- Full-time
Lead the full-cycle recruitment process for in-store leadership roles, from opening requisitions and developing recruitment plans to sourcing, assessing, interviewing, offering, and…
Added 1 hour ago
S
Assistant Planner
sephora.com
Toronto, ON
- Full-time
…reach our clients efficiently. You’ll be part of an innovative operations and logistics team that’s united in beauty, supported by those who are equally as passionate about enhancing speed…
Added 1 hour ago
WO
Shift Lead
Workwear Outfitters
London, ON
- Part-time
A Shift Lead is responsible for overseeing the operations and performance of the of the retail store during assigned shifts. The Shift Lead will motivate and guide the store team, ensure…
Added 1 hour ago
NA
Account Manager – Architecture Services B8C
NHS Ayrshire & Arran
AB · Mountain View County, AB
- Full-time
Digital Services Operations are responsible for the overall IT and Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and…
Added 1 hour ago
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Lead Warehouse Associate
RXO, Inc.
Dartmouth, NS
- Full-time
As a Lead Warehouse Associate at RXO, you will inspire your associates to achieve maximum productivity, exhibit professionalism and strive to be error-free. As part of our team, you’ll have…
Added 1 hour ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
…we’re committed to creating an environment where you can grow, lead, and make a global…
Added 1 hour ago
LG
HEALTH & SAFETY OFFICER
Laframboise Groupe
Long Sault, ON
- Full-time
…full-time position based out of Laframboise Group’s corporate office located in Long Sault (Cornwall)…
Added 1 hour ago
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Intégrateur.trice de développement de produits Cabine / Cabin Integrator of New Development Products
Airbus Aircraft
Montreal, QC
- Full-time
Vous avez une expérience en tant que ``lead`` ou équivalent;
Added 1 hour ago
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Senior Manager, Software Engineering
Capital One
Toronto, ON
- Full-time
…learning, conversational AI and design thinking into our core operations. We're a bank a tech company would build, where your work directly shapes innovative solutions that impact millions…
Added 1 hour ago
S
Operations Analyst
SGI
Regina, SK
- Full-time
Work Location: Regina, Head Office. This role is eligible for hybrid work option – this means you’ll have the flexibility of working from home and in the office (in Regina), on a scheduled…
Added 1 hour ago
CB
Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
- Full-time
The Canadian Regional Manager, Robertson Building Systems will report to the Director of Sales, Buildings and will lead a team of sales professionals within the Metal Solutions business…
Added 1 hour ago
TO
Water Treatment: Operator In-Training
Town of The Pas
The Pas, MB
- Full-time
This position requires the successful candidate to provide daily control of all water and wastewater treatment operations within our facility to ensure that residents have safe and clean…
Added 1 hour ago
UO
Principle Systems Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
…complex defense systems and has demonstrated the ability to lead multidisciplinary technical efforts from requirements definition and architecture through integration, test, fielding, and…

Sun Life Québec

Director, Operations Analytics

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Experience: Minimum 7 years relevant business, data, and analytics experience
Posting language: English
Posted: Sep 30, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role Summary:

The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.

This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.

What will you do?

Data Analytics Strategy Development and Execution

Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building
Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving
Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy
Establish metrics and KPIs to measure analytics function performance and business impact

Business Intelligence and Reporting

Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports
Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users
Transform complex operational data into clear visualizations supporting executive reporting and strategic planning

Team Leadership and Capability Building

Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation
Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives

What do you need to succeed?

Education & Experience Requirements

Minimum 7 years relevant business, data, and analytics experience
University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
Proven experience leading data analytics functions delivering measurable business value
Experience in operations, business process management, or service delivery environments preferred
Experience managing and transforming data infrastructure and analytics capabilities
Track record of leading high-performing teams of professional knowledge workers
Experience working in financial services, insurance, or regulated industries an asset
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Technical Expertise

Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)
Deep knowledge of business intelligence tools, platforms, and best practices
Familiarity with operational metrics, performance management, and process optimization
Knowledge of statistical analysis, modeling techniques, and quantitative methods

Leadership Competencies

Strategic Thinking: Ability to develop long-term vision while executing tactical priorities
Stakeholder Management: Skilled at building relationships and influencing across all organizational levels
Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences
Change Leadership: Proven ability to lead teams through transformation with minimal disruption
Problem Solving: Creative and critical thinking to address complex business challenges
Business Acumen: Strong understanding of business drivers, operational dynamics, and financial impact
Collaboration: Ability to work effectively across multiple teams, functions, and geographies
Results Orientation: Track record of delivering measurable business outcomes through analytics

What would be nice to have?

Understand and Embrace Agile Operating Model
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Experience working in a large financial services organization
Knowledge of fundamental statistical models & techniques

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

What's in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Working together, sharing common values, and encouraging growth & achievement
Flexible Benefits from the day you join to meet the needs of you and your family.
In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Advanced Analytics

Posting End Date:

14/10/2026

Apply About employer

More about this job

Responsibilities

Lead the analytics strategy and business intelligence function for Canadian Operations, prioritizing opportunities and delivering dashboards, reports, and actionable insights aligned with business objectives. Lead and develop an analytics team, build self-service capabilities, and partner with stakeholders to strengthen data-driven decision-making.

Requirements

Requires at least seven years of relevant business, data, and analytics experience, a university degree in a related field or equivalent experience, and a track record of leading analytics functions and high-performing teams. Strong expertise in business intelligence, analytics methods, operational performance, and stakeholder leadership is expected; financial services experience and French-English bilingualism are assets or, for Quebec, required.

Skills

Data Analytics Strategy
Business Intelligence
Operational Analytics
Predictive Analytics
Machine Learning
Artificial Intelligence
Statistical Analysis
Quantitative Modeling
Operational Metrics
Performance Management
Process Optimization
Data Visualization
Executive Reporting
Stakeholder Management
Team Leadership
Change Leadership

Benefits

Flexible Benefits

Visa sponsorship

Not detected in the job text

Keywords

Canadian Operations
Data Analytics Strategy
Business Intelligence
Operational Dashboards
Scorecards
Trending Reports
Self-Service Analytics
Predictive Analytics
Machine Learning
Artificial Intelligence
Statistical Analysis
Modeling Techniques
Quantitative Methods
Operational Metrics
Performance Management
Process Optimization
Data Infrastructure
Data Visualization
Executive Reporting
Strategic Planning
Agile Operating Model
Scrum
Kanban
Product Owner
Service Request Manager
Financial Services
Insurance
Reliability Status Clearance

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