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Added 1 day ago
Senior Project Manager (Contract)
Blue Ant Media Inc.
Toronto, ON
…thing, respect one another, and succeed together. We attract creative talents who are optimistic about the evolving future of content and who take pride in recognizing opportunities where…
Added 1 day ago
Senior Manager, IT Business Partner
Celestica International LP
Toronto, ON
Working with the Director of Workflow Solutions, IT Business Partner (HR) is responsible for leading the alignment between the global Human Resources organization and global IT…
Added 2 days ago
F
Project Engineer - Mining & Metals
Fluor
Vancouver, BC
- Full-time
…supplier, or contractor with accountability to the Project Manager/Director. You will work on multidisciplinary teams to plan and perform work requiring sound technical judgment in the…
Added 2 days ago
GC
Project Manager
Galore Creek Mining Corporation
Vancouver, BC
- Full-time
As Project Manager, you will play a pivotal leadership role in driving the Galore Creek project toward its ultimate development decision. Initially reporting directly to the Director,…
Added 2 days ago
Senior Experience Designer II
Electronic Arts
Vancouver, BC
As a Senior Manager of Experience Design, you will lead an Experience Design team responsible for shaping cohesive, intuitive, and highly crafted player experiences across EA SPORTS FC. You…
Added 2 days ago
GC
Senior Manager, Experience Design
Game Companies
Vancouver, BC
- Full-time
As a Senior Manager of Experience Design, you will lead an Experience Design team responsible for shaping cohesive, intuitive, and highly crafted player experiences across EA SPORTS FC. You…
Added 4 days ago
AC
Associate Manager, Subscriptions
Arts Club Theatre Company
Vancouver, BC
- $56,000 to $62,000 CAD / year
- Full-time
The Associate Manager, Subscriptions reports to the Director of Marketing \& Communications, collaborates with the Marketing Manager and Associate Director of Communications, and…
Added 4 days ago
CF
Senior Manager, MFS
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Full-time
The Senior Manager will lead and manage the implementation, evaluation and reporting of key initiatives as directed by Associate Director, Resilience and Engagement, Policy and Program…
Added 6 days ago
TU
Director, Space Planning & Facilities Management
The University of British Columbia
Vancouver, BC
- $12,056.75 to $18,813.42 CAD / month
- Full-time
The Director, Space Planning and Facilities Management is responsible for the overall strategic leadership of the planning, development, management and utilization of Faculty of Medicine…
Added 6 days ago
UO
Director, Space Planning & Facilities Management
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $12,056.75 to $18,813.42 CAD / month
- Full-time
The Director, Space Planning and Facilities Management is responsible for the overall strategic leadership of the planning, development, management and utilization of Faculty of Medicine…
Added 7 days ago
CF
Senior Manager, MFS
Canadian Forces Morale and Welfare Services
Cold Lake, AB
- Full-time
The Senior Manager will lead and manage the implementation, evaluation and reporting of key initiatives as directed by Associate Director, Resilience and Engagement, Policy and Program…
Added 7 days ago
N(
Manager - Facilities Management & Development, Engineering and Technical Services
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Reporting to the Director of Engineering, the Manager, Engineering & Technical Services provides leadership for technical services, and energy management within Engineering, Facilities…
Added 7 days ago
NA
Manager - Facilities Management & Development, Engineering and Technical Services
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Director of Engineering, the Manager, Engineering & Technical Services provides leadership for technical services, and energy management within Engineering, Facilities…
Added 8 days ago
Senior Manager, Change Management
Scotiabank
Toronto, ON
The Senior Manager, Communications & Change Management leads strategic communications in support of Enterprise Delivery Office (EDO) priorities across the Technology organization. Reporting…
Added 8 days ago
WO
Manager, HIS Applications
William Osler Health System
Brampton, ON
- Full-time
The Manager, HIS applications is an experienced leader who provides strategic, technical, and managerial leadership to the Applications Team. Reporting to the Director, HIS Applications,…
Added 8 days ago
WO
Manager, HIS Applications
William Osler Health System
Brampton, ON
- Full-time
The Manager, HIS applications is an experienced leader who provides strategic, technical, and managerial leadership to the Applications Team. Reporting to the Director, HIS Applications,…
Added 9 days ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
They will advance the ATM’s strategic goals through the implementation and delivery of communications materials highlighting the successes of ATM, and the services/supports provided, within…
Added 9 days ago
TU
Communications Specialist
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
They will advance the ATM’s strategic goals through the implementation and delivery of communications materials highlighting the successes of ATM, and the services/supports provided, within…
Added 10 days ago
HO
Senior Manager, Community and Access
House of Friendship
Kitchener, ON
- Full-time
…of housing, addiction services, food security and community development across Waterloo Region (www.houseoffriendship.org). Our 86-year history has built a legacy of innovation, adaptation…
Added 10 days ago
GO
Manager, Out of Home Care
Government of Saskatchewan
SK · Saskatchewan, Canada
- Temporary
The Child and Family Programs (CFP) Division, Ministry of Social Services, is seeking an experienced, dynamic, and creative leader as Manager, Out of Home Care. This term position is…
Added 13 days ago
A
Project Manager, Game Development [AQ-24646]
Aquent
Montreal, QC
- $40 to $55 CAD / hour
- Contract
…seeking a dynamic and proactive individual to join a vibrant development team. This critical Project Management role is your chance to be at the heart of game creation, orchestrating…
Added 13 days ago
Production Automation Director (PAD), Bell Media
Bell
Toronto, ON
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 15 days ago
VC
Director of Operations - Ventana Special Projects
Ventana Construction Corporation
Coquitlam, BC
- Full-time
As Operations Manager with Ventana Special Projects, you will play a central role in connecting the company’s strategic direction with day-to-day operational execution. You will oversee the…
Added 15 days ago
C
Manager Facilities Analysis and Technical Services
CAMH
Toronto, ON
- Full-time
The Redevelopment and Facilities Program is currently seeking a Manager, Facilities Analysis and Technical Services, reporting to the Director, Facilities Planning, Capital Development,…
Added 16 days ago
GT
Mechanical Designer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
…in contributing to cutting‑edge technology from concept to delivery. Based in Dartmouth, Nova Scotia, we design and manufacture state‑of‑the‑art underwater acoustic components, transducers,…

Closed listing

Sun Life

Advisor Journey Innovation Manager

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Toronto One York, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Sep 29, 2026
Posting language: English
Posted: Sep 14, 2026

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Original job description

Archived listing. The details below describe a past opening.

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This is a contract until end of July 2027

Hybrid work environment (once per week in office: Toronto or Waterloo)

The Advisor Journey Innovation Manager leads complex and ambiguous opportunities from problem framing through discovery, recommendation, business casing, prototyping, and transition into delivery. The role combines innovation discovery with business strategy, analysis leadership, and investment decision support across the Advisor journey.

Working with the Director, Journey Owner, the Innovation Manager helps the Innovation Team understand user and business needs, visualize current and future experiences, evaluate opportunities, and translate evidence into practical recommendations and capabilities. The role operates with broad direction, applies strong judgment, and provides functional guidance to Business Systems Analysts and cross-functional contributors while having no direct reports.

What will you do?

Innovation discovery and experience definition

Lead research and discovery activities to understand Advisor, business, operational, and stakeholder needs.
Analyze existing evidence and identify gaps that require additional research, validation, or stakeholder input.
Collaborate on current-state and future-state journey maps, service blueprints, opportunity maps, capability views, and other fit-for-purpose discovery artifacts.
Design and facilitate workshops focused on problem framing, understanding needs, identifying assumptions, exploring opportunities, prioritizing risks, and establishing next steps.
Synthesize qualitative and quantitative information into clear insights, themes, hypotheses, experience implications, and opportunity areas.
Ensure discovery work remains grounded in user needs, business outcomes, operational feasibility, technology considerations, and enterprise journey context.

Business design and investment recommendations

Frame ambiguous or solution-led requests into clear problem statements, desired outcomes, hypotheses, assumptions, decision questions, and discovery plans.
Act as a business advocate by ensuring recommendations remain anchored to Advisor and stakeholder needs, business strategy, expected outcomes, and measurable value.
Lead options analysis and develop evidence-based recommendations that clearly explain trade-offs, risks, dependencies, and unresolved questions.
Lead or coordinate business cases, including cost-benefit analysis, expected benefits, success measures, risks, dependencies, delivery-cost assumptions, and recommended courses of action.
Partner with Finance, Technology, business sponsors, and subject-matter experts to validate assumptions, estimated costs, expected benefits, feasibility, and value-realization logic.
Translate complex analysis into concise executive decision materials that communicate business value, options, costs, benefits, risks, dependencies, and recommended next steps.

Capability and team enablement

Translate validated discovery findings and approved recommendations into capability definitions, high-level requirements, success measures, delivery guardrails, and transition materials.
Support effective transition from discovery into delivery by ensuring decisions, assumptions, risks, dependencies, ownership, and measures of success are clearly documented and understood.
Provide business and journey continuity where required so that delivery remains aligned to the intended experience, approved recommendation, and expected outcomes.
Provide direction, guidance, and mentorship to Business Systems Analysts as they frame ambiguous problems, sequence analysis, resolve conflicting inputs, and progress toward clear recommendations.
Review and strengthen problem statements, discovery plans, process maps, options analyses, requirements, recommendations, and leadership materials.
Contribute to reusable discovery practices, templates, standards, knowledge sharing, and improvements to the Innovation Team’s ways of working.

Stakeholder management

Identify the business, Advisor-facing, operational, technology, finance, risk, legal, compliance, change, and delivery stakeholders required to understand an opportunity and make informed decisions.
Build alignment across groups with different objectives, constraints, or perspectives by presenting evidence, clarifying trade-offs, and identifying decisions required.
Build and maintain trusted relationships with senior leaders, Journey Owners, Product Owners, Business Systems Analysts, Technology Leads, Architects, CXO partners, and delivery teams.
Proactively identify and communicate key issues, assumptions, risks, dependencies, ownership gaps, and decisions requiring escalation.
Escalate material scope, priority, funding, risk, compliance, stakeholder, or delivery-ownership issues to the Director, Journey Owner.

Communication and relationship management

Tailor written and verbal communication to working teams, subject-matter experts, business sponsors, and senior leaders.
Facilitate discussions and workshops that move stakeholders from ambiguity to shared understanding, recommendation, ownership, and action.
Present findings and recommendations in clear, concise, and decision-oriented language.
Maintain awareness of developments across relevant business and technology areas and identify opportunities for collaboration, reuse, or integration.

What do you need to succeed?

Significant experience in strategic discovery, business design, journey or service design, product management, business analysis, management consulting, innovation, digital transformation, business architecture, or a related discipline.
Demonstrated experience leading ambiguous, cross-functional business initiatives from problem definition through recommendation, business casing, and transition into delivery.
Strong knowledge of Advisor or business journeys, digital and operational capabilities, Agile delivery concepts, and the relationship between business outcomes, user needs, technology feasibility, operational readiness, compliance, risk, and value realization.
Experience conducting or directing user and stakeholder research, producing discovery artifacts, and translating findings into business recommendations.
Experience coaching or providing functional guidance to Business Systems Analysts or other analysis professionals.
Experience in financial services, insurance, wealth, distribution, Advisor channels, or another regulated environment is preferred.
Strong problem-framing and structured problem-solving skills, with the ability to distinguish evidence from assumptions and determine the level of analysis required to support a sound decision.
Ability to lead options analysis and business-case development by integrating financial, operational, strategic, experience, risk, technology, and delivery considerations.
Ability to synthesize qualitative and quantitative information into clear insights, recommendations, and decision materials.
Ability to balance user desirability, business viability, technical feasibility, operational readiness, risk, and strategic alignment.
Strong facilitation skills, with the ability to guide diverse stakeholders from ambiguity to alignment, recommendation, and action.
Sound judgment and comfort making progress when information is incomplete, priorities are evolving, and accountability is distributed across teams.
Strong written, verbal, presentation, and executive storytelling skills.
Ability to influence senior business and technology stakeholders without formal authority.
Ability to constructively challenge assumptions, surface trade-offs, and advocate for business and Advisor outcomes.
Ability to establish clear guardrails, give practical direction, and enable others to move work forward.
Post-secondary education in business, design, research, technology, product management, strategy, or a related field, or equivalent practical experience.
Relevant certifications or education in product management, business analysis, design thinking, service design, business design, Lean UX, Agile, research, strategy, or finance are considered assets.
Demonstrate curiosity, a growth mindset, and a willingness to challenge the status quo.
Take ownership for moving work forward while enabling others through coaching, clear guardrails, and timely decisions.
Work collaboratively in a non-hierarchical environment grounded in transparency, trust, learning, and shared accountability.
Remain effective in a fast-paced environment with changing priorities, multiple stakeholders, and frequent context switching.
Demonstrate a bias toward evidence, practical recommendations, measurable value, and action.

Why join Sun Life?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
A friendly, collaborative and inclusive culture
A collaborative and interactive team environment
Being part of our journey in developing the next greatest digital experience
Working together, sharing common values and encouraging growth & achievement
Joining a reputable organization with over 150 years of history
Certified Great Place to Work in Canada in 2026

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Project Management - Process

Posting End Date:

28/09/2026

About employer

More about this job

Responsibilities

The Advisor Journey Innovation Manager leads complex business initiatives from problem framing through discovery, recommendation, and transition into delivery. They collaborate with cross-functional teams to visualize experiences, evaluate opportunities, and translate evidence into actionable business strategies.

Requirements

Candidates should have significant experience in strategic discovery, business design, or product management within a regulated environment. Strong problem-solving, facilitation, and communication skills are required to influence stakeholders and drive business outcomes.

Skills

Strategic discovery
Business design
Journey mapping
Service design
Product management
Business analysis
Innovation
Digital transformation
Business architecture
Agile delivery
Stakeholder management
Problem framing
Options analysis
Business casing
Facilitation
Executive storytelling

Benefits

Hybrid work environment
Professional growth opportunities
Collaborative culture
Inclusive environment

Visa sponsorship

Not detected in the job text

Keywords

Innovation
Business Strategy
Journey Mapping
Service Blueprints
Agile
Financial Services
Insurance
Wealth Management
Digital Transformation
Business Case Development
Cost-Benefit Analysis
Stakeholder Management
Design Thinking
Lean UX
Data Analysis
Process Mapping
Change Management
Risk Management
Compliance
Executive Communication
Mentorship
Strategic Planning
Product Strategy
Operational Feasibility
User Research
Capability Definition
Business Systems Analysis
Cross-functional Leadership
Problem Framing
Decision Support

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Jobs in Canada