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Added 1 hour ago
Full Time Sales Manager - Mississauga
Michaels Stores
Mississauga, ON
Full-time
Store - TOR-MISSISSAUGA/DUNDAS, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.…
Added 15 hours ago
Machine Operator
WGI Group
Saint-Clet, QC
Up to $30.85 CAD / hour
Full-time
Keep the maintenance log up to date and report any equipment problems to the production manager or plant manager.
Added 19 hours ago
Gerant(e) des Ventes - Temps partiel
Michaels Stores
Saint-Constant, QC
Part-time
Store - MON-SAINT CONSTANT, QCThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.…
Added 22 hours ago
Assistant Store Manager
Michaels Stores
Saanich, BC
Full-time
Assist the Store Manager to deliver sales plan/profit plan and other KPIs in conjunction with our annual performance objectives; manage the store team to achieve their role KPI’s
Added 22 hours ago
Senior Manager, Change Management
Scotiabank
Toronto, ON
The Senior Manager, Communications & Change Management leads strategic communications in support of Enterprise Delivery Office (EDO) priorities across the Technology organization. Reporting…
Added 23 hours ago
Aquafit Instructor (Casual)
Town of High River
High River, AB
…generations. Nestled within Foothills County with the Rocky Mountains framing the view to your west, our community of 14,000 is rooted in people and promotes an environment to help you…
Added 23 hours ago
PT Merchandise Manager
Michaels Stores
Mississauga, ON
Part-time
Store - TOR-MISSISSAUGA/WINSTON CHURCHILL BLVD, ONThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and…
Added 23 hours ago
Senior Manager, Digital Product Strategy
CIBC
Toronto, ON
Full-time
…needs, business priorities, and delivery planning. As a Senior Manager, Digital Product Strategy, you'll be a senior strategic voice on the team, owning the business case, roadmap, and…
Added 1 day ago
Program Delivery Executive (Canada)
Sapiens
Canada
Full-time
Customer success partnership: Works in close coordination with the Customer Success Manager on the account. The PDE owns delivery execution; the CS team owns the commercial relationship and…
Added 1 day ago
Site Superintendent
Traugott Building Contractors Inc.
Calgary, AB
Full-time
…execution of the project. Working closely with the Project Manager and broader project team, you will lead site operations while maintaining strong relationships with subcontractors,…
Added 1 day ago
Scorekeeper (Vancouver)
Brodie Rec League
Vancouver, BC · Richmond, BC
$18.85 CAD / hour
Part-time
Monitor battery levels, camera framing, and stream status continuously
Added 1 day ago
Lead Carpenter
William Standen Co.
Forest, ON
Internship
Work with the Construction Manager & Lead Designer to develop the project engineering plan, and timeline required to perform all detailing.
Added 1 day ago
Construction Manager
Dexterra Group
Petawawa, ON
Full-time
As a Construction Manager, you will be responsible for ensuring that projects are completed safely and meet the highest quality standards. You must fully understand the project scope,…
Added 1 day ago
Senior Manager, Product Marketing
Benevity
Remote, Canada
Full-time · Remote
Proven ability to lead through complexity, framing up strategic issues and identifying key assumptions required to gather and analyze information resulting in a GTM strategy.
Added 1 day ago
Dessinateur(trice)
Upbrella International
Boucherville, QC
Full-time
Reporting to the Engineering Manager, the successful candidates will work closely with our engineers to translate concepts into precise drawings that comply with construction and…
Added 1 day ago
Renovator
Mainstreet Equity Corp
Prince George, BC
$56,160 to $60,320 CAD / year
Full-time
Carpentry and handyman work including drywall and framing
Added 2 days ago
Part Time Sales Manager
Michaels Stores
Leduc, AB
Part-time
Store - LEDUC, ABThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 2 days ago
Marketing & Communications Coordinator / Coordonnateur(trice), marketing et communications
Digital Moment
Remote, Canada
Full-time · Remote
Reports to: Marketing & Communications Manager
Added 4 days ago
Merchandise Manager
Michaels Stores
Saskatoon, SK
Part-time
Store - SASKATOON, SKThe Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role…
Added 15 days ago
Associate Product Manager - Co-op Student
Loblaw Companies Limited
Toronto, ON
Full-time
As an Associate Product Manager on our eCommerce team, you’ll have the opportunity to work alongside design and engineering experts to develop and launch AI-powered features. Your work will…
Added 4 days ago
Engineering Manager, Forward Deployed Engineering (LLM)
Baseten
Toronto, ON
$260,000 to $380,000 USD / year
Full-time
As an Engineering Manager (Player & Coach), you will lead and mentor a team of Forward Deployed Engineers focused on building, scaling, and optimizing LLM inference workloads for Baseten…
Added 12 days ago
Commercial Strategy Consultant, Life Sciences
Odaia Intelligence Inc.
Remote, Canada
Full-time · Remote
Conduct hypothesis-driven analysis - framing the problem, designing the analytical approach, and synthesizing findings into clear recommendations
Added 4 days ago
Labourer, Rough
Caivan Development Corporation
Ottawa, ON
Up to $87,500 CAD / year
Assist with all other tasks related to the Project Manager’s role
Added 5 days ago
Full Time Merchandising Manager
Michaels Stores
Ottawa, ON
Full-time
The Merchandise Manager drives merchandising and operational execution, including truck processing, inventory routines, planogram sets, and visual standards. This role ensures accurate…
Added 4 days ago
Group Product Manager, AI & Data
Rightsline Inc
Toronto, ON
$190,000 to $205,000 CAD / year
Full-time
We are hiring a Group Product Manager, AI & Data to lead the execution of that arc. You will personally own and build our AI product line as the working PM – PRDs, prototypes, discovery,…

Sun Life

Advisor Journey Innovation Manager

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Toronto One York, Canada

Job type: Full-time
Apply by: Sep 29, 2026
Posting language: English
Posted: Sep 14, 2026

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Applications open in a new tab.

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

This is a contract until end of July 2027

Hybrid work environment (once per week in office: Toronto or Waterloo)

The Advisor Journey Innovation Manager leads complex and ambiguous opportunities from problem framing through discovery, recommendation, business casing, prototyping, and transition into delivery. The role combines innovation discovery with business strategy, analysis leadership, and investment decision support across the Advisor journey.

Working with the Director, Journey Owner, the Innovation Manager helps the Innovation Team understand user and business needs, visualize current and future experiences, evaluate opportunities, and translate evidence into practical recommendations and capabilities. The role operates with broad direction, applies strong judgment, and provides functional guidance to Business Systems Analysts and cross-functional contributors while having no direct reports.

What will you do?

Innovation discovery and experience definition

Lead research and discovery activities to understand Advisor, business, operational, and stakeholder needs.
Analyze existing evidence and identify gaps that require additional research, validation, or stakeholder input.
Collaborate on current-state and future-state journey maps, service blueprints, opportunity maps, capability views, and other fit-for-purpose discovery artifacts.
Design and facilitate workshops focused on problem framing, understanding needs, identifying assumptions, exploring opportunities, prioritizing risks, and establishing next steps.
Synthesize qualitative and quantitative information into clear insights, themes, hypotheses, experience implications, and opportunity areas.
Ensure discovery work remains grounded in user needs, business outcomes, operational feasibility, technology considerations, and enterprise journey context.

Business design and investment recommendations

Frame ambiguous or solution-led requests into clear problem statements, desired outcomes, hypotheses, assumptions, decision questions, and discovery plans.
Act as a business advocate by ensuring recommendations remain anchored to Advisor and stakeholder needs, business strategy, expected outcomes, and measurable value.
Lead options analysis and develop evidence-based recommendations that clearly explain trade-offs, risks, dependencies, and unresolved questions.
Lead or coordinate business cases, including cost-benefit analysis, expected benefits, success measures, risks, dependencies, delivery-cost assumptions, and recommended courses of action.
Partner with Finance, Technology, business sponsors, and subject-matter experts to validate assumptions, estimated costs, expected benefits, feasibility, and value-realization logic.
Translate complex analysis into concise executive decision materials that communicate business value, options, costs, benefits, risks, dependencies, and recommended next steps.

Capability and team enablement

Translate validated discovery findings and approved recommendations into capability definitions, high-level requirements, success measures, delivery guardrails, and transition materials.
Support effective transition from discovery into delivery by ensuring decisions, assumptions, risks, dependencies, ownership, and measures of success are clearly documented and understood.
Provide business and journey continuity where required so that delivery remains aligned to the intended experience, approved recommendation, and expected outcomes.
Provide direction, guidance, and mentorship to Business Systems Analysts as they frame ambiguous problems, sequence analysis, resolve conflicting inputs, and progress toward clear recommendations.
Review and strengthen problem statements, discovery plans, process maps, options analyses, requirements, recommendations, and leadership materials.
Contribute to reusable discovery practices, templates, standards, knowledge sharing, and improvements to the Innovation Team’s ways of working.

Stakeholder management

Identify the business, Advisor-facing, operational, technology, finance, risk, legal, compliance, change, and delivery stakeholders required to understand an opportunity and make informed decisions.
Build alignment across groups with different objectives, constraints, or perspectives by presenting evidence, clarifying trade-offs, and identifying decisions required.
Build and maintain trusted relationships with senior leaders, Journey Owners, Product Owners, Business Systems Analysts, Technology Leads, Architects, CXO partners, and delivery teams.
Proactively identify and communicate key issues, assumptions, risks, dependencies, ownership gaps, and decisions requiring escalation.
Escalate material scope, priority, funding, risk, compliance, stakeholder, or delivery-ownership issues to the Director, Journey Owner.

Communication and relationship management

Tailor written and verbal communication to working teams, subject-matter experts, business sponsors, and senior leaders.
Facilitate discussions and workshops that move stakeholders from ambiguity to shared understanding, recommendation, ownership, and action.
Present findings and recommendations in clear, concise, and decision-oriented language.
Maintain awareness of developments across relevant business and technology areas and identify opportunities for collaboration, reuse, or integration.

What do you need to succeed?

Significant experience in strategic discovery, business design, journey or service design, product management, business analysis, management consulting, innovation, digital transformation, business architecture, or a related discipline.
Demonstrated experience leading ambiguous, cross-functional business initiatives from problem definition through recommendation, business casing, and transition into delivery.
Strong knowledge of Advisor or business journeys, digital and operational capabilities, Agile delivery concepts, and the relationship between business outcomes, user needs, technology feasibility, operational readiness, compliance, risk, and value realization.
Experience conducting or directing user and stakeholder research, producing discovery artifacts, and translating findings into business recommendations.
Experience coaching or providing functional guidance to Business Systems Analysts or other analysis professionals.
Experience in financial services, insurance, wealth, distribution, Advisor channels, or another regulated environment is preferred.
Strong problem-framing and structured problem-solving skills, with the ability to distinguish evidence from assumptions and determine the level of analysis required to support a sound decision.
Ability to lead options analysis and business-case development by integrating financial, operational, strategic, experience, risk, technology, and delivery considerations.
Ability to synthesize qualitative and quantitative information into clear insights, recommendations, and decision materials.
Ability to balance user desirability, business viability, technical feasibility, operational readiness, risk, and strategic alignment.
Strong facilitation skills, with the ability to guide diverse stakeholders from ambiguity to alignment, recommendation, and action.
Sound judgment and comfort making progress when information is incomplete, priorities are evolving, and accountability is distributed across teams.
Strong written, verbal, presentation, and executive storytelling skills.
Ability to influence senior business and technology stakeholders without formal authority.
Ability to constructively challenge assumptions, surface trade-offs, and advocate for business and Advisor outcomes.
Ability to establish clear guardrails, give practical direction, and enable others to move work forward.
Post-secondary education in business, design, research, technology, product management, strategy, or a related field, or equivalent practical experience.
Relevant certifications or education in product management, business analysis, design thinking, service design, business design, Lean UX, Agile, research, strategy, or finance are considered assets.
Demonstrate curiosity, a growth mindset, and a willingness to challenge the status quo.
Take ownership for moving work forward while enabling others through coaching, clear guardrails, and timely decisions.
Work collaboratively in a non-hierarchical environment grounded in transparency, trust, learning, and shared accountability.
Remain effective in a fast-paced environment with changing priorities, multiple stakeholders, and frequent context switching.
Demonstrate a bias toward evidence, practical recommendations, measurable value, and action.

Why join Sun Life?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
A friendly, collaborative and inclusive culture
A collaborative and interactive team environment
Being part of our journey in developing the next greatest digital experience
Working together, sharing common values and encouraging growth & achievement
Joining a reputable organization with over 150 years of history
Certified Great Place to Work in Canada in 2026

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Project Management - Process

Posting End Date:

28/09/2026

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More about this job

Responsibilities

The Advisor Journey Innovation Manager leads complex business initiatives from problem framing through discovery, recommendation, and transition into delivery. They collaborate with cross-functional teams to visualize experiences, evaluate opportunities, and translate evidence into actionable business strategies.

Requirements

Candidates should have significant experience in strategic discovery, business design, or product management within a regulated environment. Strong problem-solving, facilitation, and communication skills are required to influence stakeholders and drive business outcomes.

Skills

Strategic discovery
Business design
Journey mapping
Service design
Product management
Business analysis
Innovation
Digital transformation
Business architecture
Agile delivery
Stakeholder management
Problem framing
Options analysis
Business casing
Facilitation
Executive storytelling

Benefits

Hybrid work environment
Professional growth opportunities
Collaborative culture
Inclusive environment

Visa sponsorship

Not detected in the job text

Keywords

Innovation
Business Strategy
Journey Mapping
Service Blueprints
Agile
Financial Services
Insurance
Wealth Management
Digital Transformation
Business Case Development
Cost-Benefit Analysis
Stakeholder Management
Design Thinking
Lean UX
Data Analysis
Process Mapping
Change Management
Risk Management
Compliance
Executive Communication
Mentorship
Strategic Planning
Product Strategy
Operational Feasibility
User Research
Capability Definition
Business Systems Analysis
Cross-functional Leadership
Problem Framing
Decision Support

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