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Added 6 mins ago
TC
Technical Business Analyst
Tata Consultancy Services
Montreal, QC
- Full-time
Preferred experience working in the IT industry within operations, operational risk as it relates to Identity Access Management (IAM), network topologies, IT security/MFA (multi-factor…
Added 6 mins ago
IG
Business System Analyst
IMCS Group
ON · Ontario, Canada
- Contract
Experience in data modelling using industry-standard modelling tools, gap analysis, and MS Visio.
Added 6 mins ago
RE
Bilingual Business Analyst (Eng/French)
RONELLE EXPEDITING CORP
Toronto, ON
- Contract
The selected candidate will be part of a modernization initiative for the ABMs (Automated Banking Machines) and will have a direct impact on the customer’s experience.
Added 6 mins ago
AS
Sr. I.T. Analyst
Alquemy Search & Consulting
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
The IT Analyst serves as technical support for the organization, resolving day-to-day hardware, software, and connectivity issues for staff, QA, and Development teams.
Added 6 mins ago
GE
Collections Analyst
Gerrie Electric Wholesale Ltd.
Burlington, ON
- $55,000 to $68,000 CAD / year
- Full-time
The Collections Analyst ensures timely collection of customer receivables, resolves issues preventing payment, and maintains accurate customer accounts. This role works with customers and…
Added 6 mins ago
CA
Senior Procurement Analyst (Onsite)
Collins Aerospace
Ottawa, ON
- Full-time
We are currently hiring a Senior Procurement Analyst for the Missions systems Procurement team in Ottawa - CA
Added 6 mins ago
CC
Information Technology Project Manager
Canada Cartage
Mississauga, ON
- Full-time
Prior work experience as a Business, Systems or Applications Analyst
Added 6 mins ago
W
IT Operations Analyst / Production Support Analyst
Wipro
Montreal, QC
- Full-time
We are looking for a motivated IT Operations Analyst / Production Support Analyst to support day-to-day IT production and application operations. This is an entry-level opportunity suitable…
Added 6 mins ago
IR
Legal Analyst
Integrated Resources, Inc ( IRI )
Mississauga, ON
- $30 to $35 CAD / hour
- Contract
The Legal Analyst role provides key operational, administrative, and practical legal support to Client Canada's in-house legal and compliance team. Working under the guidance of senior…
Added 6 mins ago
Y
Business Analyst with banking experience
Yochana
Toronto, ON
- Full-time
We are looking for a seasoned Lead Business Analyst with 15+ years of banking experience and a proven track record of leading business analysis for large, multi-million-dollar…
Added 6 mins ago
KE
Analyst/Associate
Kanin Energy
Calgary, AB
- Full-time
Kanin Energy is seeking a sharp, motivated Analyst or Associate with a background in power generation related project finance, energy M&A/investment banking, or electricity market analysis…
Added 6 mins ago
IS
Business System Analyst
Iris Software Inc.
Toronto, ON
- Contract
Iris’s leading financial client is looking for Business System Analyst to join their team at Toronto, ON(Hybrid) location.
Added 6 mins ago
W
Epic ECSA Analyst
W3Global
Canada
- Full-time
We are seeking an experienced Epic ECSA Analyst to support, configure, maintain, and optimize Epic EHR applications within a healthcare environment. The ideal candidate will have hands-on…
Added 6 mins ago
TL
Compliance Deductions Analyst
Thomas, Large & Singer Inc
Markham, ON
- $60,000 to $70,000 CAD / year
- Full-time
Thomas, Large & Singer Inc. (TLS) is seeking a detail-oriented and analytical Deduction & Compliance Analyst to join our team. This role is responsible for reviewing and investigating…
Added 6 mins ago
CI
Bilingual Service Desk Analyst
Compugen Inc
Ottawa, ON
- Full-time
Position Overview: The Bilingual Service Desk Analyst is the first point of contact for end users of a public sector client, providing Level 1 technical support in English and French.…
Added 6 mins ago
VB
Network & Telecom Analyst II
Vale Base Metals
NL · Newfoundland and Labrador, Canada
- Full-time
We are currently seeking a Network & Telecom Analyst II to join our IT Operations & Projects team in Voisey's Bay, Newfoundland and Labrador.
Added 6 mins ago
AI
Accounting Analyst
American Iron & Metal (AIM)
Montreal, QC
- Full-time
We are seeking a detail-oriented and analytical Senior Accounting Analyst to join our finance team. This role plays a key part in financial reporting, analysis, and process improvement,…
Added 6 mins ago
A
Information Technology - Senior Solution Systems Analyst/Solution Systems Analyst, Omni Technology
Aritzia
Vancouver, BC
- Full-time
Prior Systems Analyst, Architect or Developer experience with SAP ECC
Added 6 mins ago
UT
HRIS Technical Analyst
Ultreia Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
3 to 5+ years of hands-on experience as an HRIS specialist, systems analyst or HR technology administrator.
Added 6 mins ago
W
EPIC MyChart/Mobile Apps Analyst
W3Global
Canada
- Full-time
An EPIC MyChart/Mobile Apps Analyst is an Epic EHR specialist who supports patient-facing digital healthcare applications, particularly MyChart, which allows patients to access medical…
Added 6 mins ago
Q-
Montreal [Hybrid] Kondor Application Support Analyst
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC
- Full-time
We are looking for an Application Support Analyst specialized with Treasury one of our clients, an investment bank set in Montreal
Added 6 mins ago
SG
Programmer Analyst - Java and PL/SQL
Societe Generale
Montreal, QC
- Full-time
Interact with stakeholders to decompose customer requests into detailed stories and develop code using Software Craftsmanship best practices across diverse technology ecosystems.
Added 6 mins ago
SD
Senior Analyst, Business Intelligence
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Senior Analyst, Business Intelligence and Insights is an individual with strong technical skills that will leverage SHN program, patient, and system data to generate outputs and…
Added 6 mins ago
W
Business Intelligence Analyst
Wiraa
Canada
- Full-time
Experience in customer billing environments with large transaction volumes, such as utilities or telecommunications.
Added 6 mins ago
SW
Data Analyst, CWM Analytics, GWM
Scotia Wealth Management
Ottawa, ON
- Full-time
The Data Analyst plays a key role in driving data-informed decision-making across Scotiabank by transforming complex data into meaningful insights that support business strategy,…

Sun Life

Analyst, Technical Support Services

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

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More about this job

Responsibilities

The Analyst provides second-level IT support by diagnosing complex technical issues, managing incident queues, and documenting solutions in knowledge bases. They also coordinate with specialized teams to support technology rollouts and monitor workstation performance to ensure an exceptional employee experience.

Requirements

Candidates must have experience supporting enterprise infrastructure, Windows, and macOS platforms, along with proficiency in various IT management tools. A degree or diploma in computer technology with one to two years of related experience is required, and bilingualism in English and French is mandatory.

Skills

Technical support
Troubleshooting
Windows
MacOS
ServiceNow
Microsoft 365
Citrix
Okta
Splunk
Tanium
Mobile device management
CyberArk
ITIL
CompTIA A+
Network+

Benefits

Flexible benefits
Mental health support
Career development opportunities
Networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ITIL
ServiceNow
Windows
MacOS
Microsoft 365
Citrix
Okta
Splunk
Tanium
CyberArk
AirWatch
Microsoft Intune
JAMF
Enterprise Infrastructure
Troubleshooting
Knowledge-Centered Support
Generative AI
Hardware
Software
Connectivity
Security Protocols
CompTIA A+
Network+
Bilingual
Reliability Status
Hybrid Work
Incident Management
Workstation Performance
Automation

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