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Added 3 mins ago
P
Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- Full-time
Identify new or under-utilized system capabilities, including embedded AI and automation features, to continually improve functionality and user workflows
Added 3 mins ago
RG
Director, Financial Reporting
Regional Group
Ottawa, ON
- Full-time
Partner with Business Transformation on finance systems, data integrity, automation, workflow design and process improvements that strengthen controls and reduce manual effort.
Added 19 mins ago
T
Software Engineer II - Angular UI
TD
Toronto, ON
- Full-time
…with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer…
Added 19 mins ago
AG
Salesforce Platform Developer
Altus Group
Toronto, ON
- Full-time
…work will span hands-on development, platform integrations, automation, release quality, and ongoing improvements to platform performance and stability. You will also contribute to…
Added 19 mins ago
RE
Senior Accountant
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
…requirements without a proportionate increase in manual effort; use automation and AI-enabled tools where…
Added 19 mins ago
B
Validation Analyst
Billennium
Canada
- Full-time
…digital solutions, including data pipelines and interfaces, automation applications, data-driven models, and statistical tools. Ensure that all validation activities are properly documented…
Added 19 mins ago
IS
SAS / Python Developer
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Validation & Testing: Perform side-by-side output validation and debugging between legacy SAS outputs and new Python implementations to ensure statistical and logical parity.
Added 19 mins ago
RD
Senior Java Software Developer
Randstad Digital
London, ON
- $65 to $75 CAD / hour
- Contract
Platform Quality & Automation: Drive platform reliability by implementing automated unit and integration tests, participating in code reviews, and addressing technical debt.
Added 19 mins ago
CD
Advanced Manufacturing & Automation Engineer
Crop Defenders Ltd
Windsor, ON
- Full-time
Advanced Manufacturing & Automation Engineer – Windsor, ON
Added 19 mins ago
GC
HIL Test Engineer
Global Connect Technologies
Windsor, ON
- Full-time
Support test automation, regression testing, and validation reporting.
Added 19 mins ago
A
Java Spark Backend Developer
Apptad
Montreal, QC
- Contract
In this role, you will be responsible for designing, developing, testing, and delivering high-quality software solutions. The ideal candidate should have strong expertise in Java, SQL,…
Added 19 mins ago
H
Analog Validation & Characterization Engineer
HaiLa
Montreal, QC
- Full-time
Added 48 mins ago
P
Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- $84,000 to $105,000 CAD / year
- Full-time
Identify new or under-utilized system capabilities, including embedded AI and automation features, to continually improve functionality and user workflows
Added 48 mins ago
SE
Embedded Software Engineer
Schneider Electric
Victoria, BC
- Full-time
You'll join a collaborative team where engineers work across both software development and testing, with responsibilities evolving from one project to another. It's an opportunity to bring…
Added 48 mins ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 48 mins ago
AS
Technical Lead - AI Delivery
Ardent SoftSol Inc.
Brampton, ON
- Contract
Drive the design of agentic workflows, AI orchestration, and business process automation solutions.
Added 48 mins ago
GT
Full Stack Java Developer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $55 to $65 CAD / hour
- Contract
Support quality and reliability improvements through testing, automation, monitoring, or tech-debt reduction tasks.
Added 48 mins ago
IS
Senior QA Engineer (Python & French Language Mandatory)
InfiCare Staffing
Toronto, ON
- Contract
Looking for a Senior QA Engineer with strong Python automation, advanced SQL, AWS data pipeline testing, and backend/API testing experience. The role focuses on simulating high-volume…
Added 48 mins ago
IS
SAS / Python Developer
Iris Software Inc.
Toronto, ON
- Contract
Validation & Testing: Perform side-by-side output validation and debugging between legacy SAS outputs and new Python implementations to ensure statistical and logical parity.
Added 48 mins ago
BB
Analyst, Accounting Shared Service
Bed Bath & Beyond
Brampton, ON
- Full-time
Analyze root causes of issues and recommend improvements through automation, standardization, and advanced analytics.
Added 1 hour ago
AI GTM and Automation Specialist
Zondera
Waterloo, ON
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 1 hour ago
RE
Senior Accountant
Rodan Energy Solutions Inc.
Mississauga, ON
- Full-time
…requirements without a proportionate increase in manual effort; use automation and AI-enabled tools where…
Added 1 hour ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Analyze current-state processes and identify opportunities for automation, simplification, intelligence, and self-service.
Added 1 hour ago
SG
Senior Automation Engineer
Socomec Group
Brampton, ON
- Full-time
Socomec is seeking a Senior Automation Engineer to join our Energy Storage Systems (ESS) R&D team. This role will focus on the development, integration, testing, and commissioning of…
Added 1 hour ago
ZT
Quality Assurance Engineer
Zensar Technologies
Toronto, ON
- Full-time
API Testing: Strong experience testing RESTful APIs and integrating them into automation suites.

Sun Life

Analyst, Technical Support Services

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

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More about this job

Responsibilities

The Analyst provides second-level IT support by diagnosing complex technical issues, managing incident queues, and documenting solutions in knowledge bases. They also coordinate with specialized teams to support technology rollouts and monitor workstation performance to ensure an exceptional employee experience.

Requirements

Candidates must have experience supporting enterprise infrastructure, Windows, and macOS platforms, along with proficiency in various IT management tools. A degree or diploma in computer technology with one to two years of related experience is required, and bilingualism in English and French is mandatory.

Skills

Technical support
Troubleshooting
Windows
MacOS
ServiceNow
Microsoft 365
Citrix
Okta
Splunk
Tanium
Mobile device management
CyberArk
ITIL
CompTIA A+
Network+

Benefits

Flexible benefits
Mental health support
Career development opportunities
Networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ITIL
ServiceNow
Windows
MacOS
Microsoft 365
Citrix
Okta
Splunk
Tanium
CyberArk
AirWatch
Microsoft Intune
JAMF
Enterprise Infrastructure
Troubleshooting
Knowledge-Centered Support
Generative AI
Hardware
Software
Connectivity
Security Protocols
CompTIA A+
Network+
Bilingual
Reliability Status
Hybrid Work
Incident Management
Workstation Performance
Automation

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