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Added 19 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 19 mins ago
A
People & Culture - Senior Analyst/Analyst, Workforce Engineering
Aritzia
Vancouver, BC
- $50,000 to $150,000 CAD / year
- Full-time
…for responsible for planning and scheduling talent to match business needs and to support an incredible employee and client experience. As the Senior Analyst / Analyst, Workforce…
Added 19 mins ago
Asset Investment Analyst
Toronto Hydro
Toronto, ON
Three (3) years of experience in data management, process optimization, and business analysis, including identifying improvement opportunities and developing data quality initiatives.
Added 49 mins ago
ME
Financial Planning Analyst
MNP Executive Search & Professional Recruitment
Fort McMurray, AB
- Full-time
Reporting to the CFO, the Financial Planning Analyst role is a newly created position, responsible for supporting financial planning, budgeting, forecasting, analysis, and reporting. This…
Added 49 mins ago
RS
Data Analyst III
Ryder System, Inc.
Halifax, NS
- Full-time
The Data Analyst III role is to deliver a final business solution to the operations team through a Power Bi experience. The Data Analyst's technical skills will be put to the test as they…
Added 49 mins ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 49 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 1 hour ago
MN
Client Data Analyst II
Mosaic North America
Toronto, ON
- Full-time
The Client Data Analyst II (analyst) position is responsible for partnering with our clients and teams to drive their initiatives with strategy, analytics and actionable insights,…
Added 1 hour ago
AC
Principal Investments Winter Analyst - Winter 2027
Agentis Capital
Toronto, ON
- Full-time
…strategy. The role offers meaningful responsibility, hands-on experience, and direct exposure to senior leadership across a wide range of…
Added 1 hour ago
MN
Client Data Analyst II
Mosaic North America
Mississauga, ON
- Full-time
The Client Data Analyst II (analyst) position is responsible for partnering with our clients and teams to drive their initiatives with strategy, analytics and actionable insights,…
Added 1 hour ago
MN
Analytics and Insights Analyst (CPG)
Mosaic North America
Mississauga, ON
- Full-time
…translate findings into actionable insights and compelling business…
Added 1 hour ago
FC
Analyste d'affaires Finance
FOP Consultants
Quebec, QC
- Full-time
The Finance Business Analyst contributes to the design, validation and deployment of the Oracle Fusion Finance modules (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets,…
Added 1 hour ago
M
RQ11731 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
clear future-state requirements. The Senior Business Analyst elicits, analyzes,
Added 1 hour ago
CC
Technical Support Analyst
Colas Canada Inc.
St. Albert, AB
- Full-time
Colas IS Support is the information technology arm of the North America business for Colas and is based in Denver, Colorado. Colas ISS strives to make Colas an industry leader through…
Added 1 hour ago
AC
Senior Actuarial Analyst, High Net Worth Pricing
Aviva Canada
Markham, ON
- Full-time
Are you passionate about uncovering insights within complex data and translating them into better business outcomes? Do you enjoy solving unique pricing challenges where every risk tells a…
Added 1 hour ago
AC
Senior Actuarial Analyst, Personal Pricing
Aviva Canada
Markham, ON
- Full-time
Are you passionate about using data to solve complex business challenges? Do you enjoy uncovering insights, testing new ideas, and turning analysis into action? Are you excited by the…
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 2 hours ago
B
Business Analyst
BuzzClan
St. John's, NL
- Contract
7+ years of relevant experience in this role.
Added 2 hours ago
M
Senior Quantitative Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Reporting to the AVP, Quantitative Analytics, the Senior Quantitative Analyst is accountable for the development and implementation of quantitative models to support business growth.
Added 2 hours ago
R
Bilingual Commercial Mortgage Analyst, Commercial Credit Adjudication- EN
RBC
Montreal, QC
- Full-time
Commercial or Small Business credit analysis/lending experience
Added 2 hours ago
FN
Research Analyst – National Indigenous Economic Prosperity Institute
First Nations University of Canada
Regina, SK
- Full-time
…Indigenous Economic Prosperity Institute (NIEPI). The Research Analyst will support the implementation of the National Indigenous Economic Strategy, track implementation overall, document…
Added 2 hours ago
IG
Operations Associa
Insight Global
Toronto, ON
- Contract
…that is ramping up for Tax season and needs an entry-level analyst to join the team. They will be working with client data and documentation for the internal and external accounts. This…
Added 2 hours ago
N
Analyst, Continuous Improvement
Nutrien
Saskatoon, SK
- Full-time
2+ years of progressive experience in business analysis, process improvement, or operations within a large, complex and/or global organization – PTP chain experience would be considered an…
Added 2 hours ago
R
Associate Product Manager (Accounting)
Remarcable
Vancouver, BC
- $90,000 to $120,000 CAD / year
- Full-time
2-4 years of experience as an Associate Product Manager, Product Analyst, Business Systems Analyst, or in a technical solutions/implementation role within a B2B SaaS environment.
Added 3 hours ago
QP
Analyst, Investments
QuadReal Property Group
Toronto, ON
- Full-time
The Analyst, Investments, will report to the Director, Investments and will support QuadReal’s Investments team. This important role is responsible for contributing to the preparation of…

Sun Life

Analyst, Technical Support Services

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

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More about this job

Responsibilities

The Analyst provides second-level IT support by diagnosing complex technical issues, managing incident queues, and documenting solutions in knowledge bases. They also coordinate with specialized teams to support technology rollouts and monitor workstation performance to ensure an exceptional employee experience.

Requirements

Candidates must have experience supporting enterprise infrastructure, Windows, and macOS platforms, along with proficiency in various IT management tools. A degree or diploma in computer technology with one to two years of related experience is required, and bilingualism in English and French is mandatory.

Skills

Technical support
Troubleshooting
Windows
MacOS
ServiceNow
Microsoft 365
Citrix
Okta
Splunk
Tanium
Mobile device management
CyberArk
ITIL
CompTIA A+
Network+

Benefits

Flexible benefits
Mental health support
Career development opportunities
Networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ITIL
ServiceNow
Windows
MacOS
Microsoft 365
Citrix
Okta
Splunk
Tanium
CyberArk
AirWatch
Microsoft Intune
JAMF
Enterprise Infrastructure
Troubleshooting
Knowledge-Centered Support
Generative AI
Hardware
Software
Connectivity
Security Protocols
CompTIA A+
Network+
Bilingual
Reliability Status
Hybrid Work
Incident Management
Workstation Performance
Automation

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