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Added 3 mins ago
H
Global Mining Practice Business Development Leader
HDR
Vancouver, BC
- Full-time
…reclamation. You’ll connect clients with integrated technical, environmental, water, power, infrastructure and advisory solutions that improve project outcomes and create long-term…
Added 3 mins ago
KE
Assistant Aquaculture Manager
K’awat’si Economic Development Corporation (KEDC)
Port Hardy, BC
- $70,000 to $78,000 CAD / year
- Full-time
K’awat’si Fisheries Company is looking for an Assistant Aquaculture Manager to ensure the smooth and efficient operation of the office by providing high-level administrative support. This…
Added 3 mins ago
WI
Project Manager, Power Delivery
WSP in Canada
Vaughan, ON
- Full-time
As a Senior Project Manager, you will play a key role in delivering complex power projects across Eastern Canada and beyond. Projects will vary in size and complexity and can include scope…
Added 3 mins ago
WI
Project Manager, Power Delivery
WSP in Canada
Toronto, ON
- Full-time
As a Senior Project Manager, you will play a key role in delivering complex power projects across Eastern Canada and beyond. Projects will vary in size and complexity and can include scope…
Added 3 mins ago
BH
Environmental Risk Manager 1
BC Hydro
Prince George, BC
- Full-time
…as assets that are co-owned with multiple First Nations. The Environmental Risk Manager will be the primary liaison between BC Hydro’s environmental manager/management,…
Added 3 mins ago
L
Senior Project Manager - FIFO (EPCM/Gold Project)
Lycopodium
Prince George, BC
- Full-time
Lycopodium Americas is seeking an experienced Senior Project Manager to join our growing Canadian projects team.
Added 3 mins ago
TT
Contract Administrator (13884)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $80,353 to $100,445.8 CAD / year
- Full-time
…new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC…
Added 3 mins ago
ML
Maintenance Manager
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Reporting to the Reliability Leader, the Maintenance Manager, is responsible for implementing corporate policies and standards, and establishing the Maintenance department's long-term…
Added 3 mins ago
CG
Maintenance Support Services Manager (Maintenance, Nutrition Services, and
Compass Group Canada
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Overview: We are seeking a talented and dedicated individual who is as passionate about providing great food and environmental management service as we are. Being a preferred employer, we…
Added 3 mins ago
PE
Environmental Hygiene Project Manager, Hybrid- Ottawa, Ontario, Canada
Pario Engineering & Environmental Sciences
Ottawa, ON
- Full-time
Pario has an existing opening for an Environmental Hygiene Project Manager to join our Environmental Hygiene team in Ottawa, Ontario. The successful candidate would be responsible for…
Added 3 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Mississauga, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 3 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Burlington, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 3 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Richmond Hill, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 4 mins ago
LH
Manager, Maintenance & Repair Operations
London Health Sciences Centre (LHSC)
London, ON
- Full-time
Reporting to the Director, Facilities Operations, Projects and Planning, the Manager, Maintenance & Repair Operations directs, controls and evaluates the delivery of department services.…
Added 4 mins ago
CG
Maintenance Manager
Compass Group Canada
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Overview: We are seeking a talented and dedicated individual who is as passionate about providing great food and environmental management service as we are. Being a preferred employer, we…
Added 4 mins ago
VC
Director of Property Management
Villa Charities Inc.
Toronto, ON · North York, ON
- $115,000 to $140,000 CAD / year
- Full-time
…maintenance, capital planning, construction and renovation projects, security and emergency preparedness, risk management, and housing…
Added 4 mins ago
IG
Senior Category Buyer
IMT Group
Calgary, AB
- Full-time
…third-party components. Under the guidance of the Production Planning Manager, the role develops category strategies, analyzes spend and commodity-price trends, implements cost models and…
Added 4 mins ago
C
Transmission Lines Engineer-In-Training (Civil)
CIMA+
Kelowna, BC
- $71,200 to $97,900 CAD / year
- Full-time
At CIMA+, we give you the freedom and flexibility to manage your work on your own terms and the opportunity to work on projects you can relate to.
Added 4 mins ago
D
Dayforce Manager
Deloitte
Toronto, ON
- Full-time
We are seeking a dynamic and experienced Manager to join our Dayforce team. This role is pivotal in helping our clients navigate the complexities of HR transformation, leveraging innovative…
Added 4 mins ago
T
Project Manager
TEEMA
AB · Edmonton, AB
- $105 to $115 CAD / hour
- Contract
We are seeking an experienced Project Manager – High Voltage Transmission to support the delivery of major electrical utility infrastructure projects in Edmonton, Alberta.
Added 4 mins ago
C
Senior Facilities Manager
CBRE
Richmond, BC
- Full-time
As a CBRE Senior Facilities Manager, you will lead the delivery of integrated facilities management services across a complex portfolio of commercial, industrial, critical environment,…
Added 4 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Mississauga, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 4 mins ago
KE
Analyst/Associate
Kanin Energy
Calgary, AB
- Full-time
…are passionate about delivering complex energy infrastructure projects and advancing the transition to cleaner industrial energy…
Added 4 mins ago
SS
Project Manager - Operations & Logistics (12 Month Contract)
Summit Search Group
Toronto, ON
- $60,000 to $80,000 CAD / year
- Contract
My client is seeking an experienced and highly organized Operations Project Manager to join their team on a 12-month contract during an exciting period of growth. This role will support the…
Added 4 mins ago
CG
Manager of Support Services (Food. Maintenance & Housekeeping)
Compass Group Canada
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Overview: We are seeking a talented and dedicated individual who is as passionate about providing great food and environmental management service as we are. Being a preferred employer, we…

Sun Life

Analyst, Technical Support Services

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

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More about this job

Responsibilities

The Analyst provides second-level IT support by diagnosing complex technical issues, managing incident queues, and documenting solutions in knowledge bases. They also coordinate with specialized teams to support technology rollouts and monitor workstation performance to ensure an exceptional employee experience.

Requirements

Candidates must have experience supporting enterprise infrastructure, Windows, and macOS platforms, along with proficiency in various IT management tools. A degree or diploma in computer technology with one to two years of related experience is required, and bilingualism in English and French is mandatory.

Skills

Technical support
Troubleshooting
Windows
MacOS
ServiceNow
Microsoft 365
Citrix
Okta
Splunk
Tanium
Mobile device management
CyberArk
ITIL
CompTIA A+
Network+

Benefits

Flexible benefits
Mental health support
Career development opportunities
Networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ITIL
ServiceNow
Windows
MacOS
Microsoft 365
Citrix
Okta
Splunk
Tanium
CyberArk
AirWatch
Microsoft Intune
JAMF
Enterprise Infrastructure
Troubleshooting
Knowledge-Centered Support
Generative AI
Hardware
Software
Connectivity
Security Protocols
CompTIA A+
Network+
Bilingual
Reliability Status
Hybrid Work
Incident Management
Workstation Performance
Automation

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