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Added 9 mins ago
WI
Project Manager, Power Delivery
WSP in Canada
Vaughan, ON
- Full-time
As a Senior Project Manager, you will play a key role in delivering complex power projects across Eastern Canada and beyond. Projects will vary in size and complexity and can include scope…
Added 9 mins ago
WI
Project Manager, Power Delivery
WSP in Canada
Toronto, ON
- Full-time
As a Senior Project Manager, you will play a key role in delivering complex power projects across Eastern Canada and beyond. Projects will vary in size and complexity and can include scope…
Added 9 mins ago
L
Senior Project Manager - FIFO (EPCM/Gold Project)
Lycopodium
Prince George, BC
- Full-time
Lycopodium Americas is seeking an experienced Senior Project Manager to join our growing Canadian projects team.
Added 9 mins ago
IG
MEP Project Manager
Insight Global
Toronto, ON · Etobicoke, ON
- Contract
Position Overview We are seeking an experienced Construction Manager to support the successful delivery of a large-scale data centre project as it progresses through its final stages of…
Added 9 mins ago
B
Manager, Workplace Solutions (Drawing & Occupancy) - Future Opportunity
BGIS
Toronto, ON
- Full-time
The Workplace Solutions Manager will be the prime contact to customer Business Units on behalf of the client Corporate Real Estate team. while also acting as a key interface between client…
Added 9 mins ago
IB
Market General Manager (IBS of Calgary)
Interstate Batteries
Calgary, AB
- Full-time
Work with sales team to acquire new business within region.
Added 9 mins ago
GR
Senior Manager Finance Operations
Goldbeck Recruiting
Abbotsford, BC
- $130,000 to $150,000 CAD / year
- Full-time
We’re partnering with a successful, growing organization in Abbotsford to recruit a Senior Manager, Finance Transformation. Reporting to the CFO, this is a unique opportunity combining…
Added 9 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Whitby, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 9 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Mississauga, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 9 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Burlington, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 9 mins ago
WI
Manager, Equipment Operations & Logistics
WSP in Canada
Richmond Hill, ON
- Full-time
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…
Added 9 mins ago
YA
Bilingual French Inbound Customer Engagement Specialist- Hybrid
Yoh, A Day & Zimmermann Company
Vancouver, BC
- $30 USD / hour
- Contract
…customers (for campaign response inbound), researching (SAP systems and online) and routing to appropriate lead qualification team; answering questions or routing general / customer service…
Added 9 mins ago
R&
Project Manager, E-Commerce
Robertson & Company Ltd.
Mississauga, ON
- Contract
Our client is an established organization undergoing ongoing business and technology transformation. They are seeking an experienced Project Manager to lead large-scale, company-wide…
Added 9 mins ago
AL
Senior Plant Engineer
Air Liquide
Hamilton, ON
- Full-time
…objectives. Additionally, this role encompasses Capital Project Manager responsibilities, leading end-to-end capital expenditure (CAPEX) projects, managing project budgets, timelines, and…
Added 9 mins ago
CC
Information Technology Project Manager
Canada Cartage
Mississauga, ON
- Full-time
Reporting to the VP, Applications & Strategic Initiatives, the IT Project Manager will lead technology projects focused primarily on warehouse management systems (WMS), warehousing and…
Added 9 mins ago
CO
Process Documentation Specialist (2-Year Contract)
City of Markham
Markham, ON
- $83,093 to $104,793 CAD / year
- Contract
Reporting to the Manager, IT Project Delivery, the Process Documentation Specialist is responsible for analyzing, documenting, and standardizing end-to-end business processes and system…
Added 9 mins ago
D
Dayforce Manager
Deloitte
Toronto, ON
- Full-time
Manage system upgrades, enhancements, and integrations with other HR and business systems.
Added 9 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Mississauga, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 9 mins ago
CC
Wedding & Social Events Manager
Corner Collection
Montreal, QC
- Full-time
The Wedding & Social Events Manager leads the client journey from initial inquiry through to event delivery, driving conversion, guiding the planning process, and ensuring alignment with…
Added 9 mins ago
R
IAM Advisor
Raise
Vancouver, BC
- Full-time
Assist business and IT groups in defining and delivering IAM requirements, security designs, testing, and operational handoffs.
Added 10 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 10 mins ago
PV
Information Systems & Technical Support
Patterson Veterinary Supply
Cambridge, ON
- Full-time
…equipment and local network infrastructure, and assists with business systems including AIMS ERP and the Warehouse Management System (WMS). The specialist works independently onsite while…
Added 10 mins ago
CC
Director, Technology and Business Systems
Corner Collection
Montreal, QC
- Full-time
Reporting to the General Manager, the Director, Technology and Business Systems plays a strategic role in advancing Corner Collection’s technology environment.
Added 10 mins ago
CO
Manager, Policy & Research (HS321)
City of London, Canada
London, ON
- Full-time
Reporting to the Senior Manager, Community and Strategic Initiatives, the Manager, Policy, and Research provides leadership to manage the development of policy, research, program…
Added 10 mins ago
AE
Manager, Business Process
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As Manager, Business Process, you own the design, improvement, and governance of supply chain planning processes across the organization. You are the person who turns operational complexity…

Sun Life

Analyst, Technical Support Services

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

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More about this job

Responsibilities

The Analyst provides second-level IT support by diagnosing complex technical issues, managing incident queues, and documenting solutions in knowledge bases. They also coordinate with specialized teams to support technology rollouts and monitor workstation performance to ensure an exceptional employee experience.

Requirements

Candidates must have experience supporting enterprise infrastructure, Windows, and macOS platforms, along with proficiency in various IT management tools. A degree or diploma in computer technology with one to two years of related experience is required, and bilingualism in English and French is mandatory.

Skills

Technical support
Troubleshooting
Windows
MacOS
ServiceNow
Microsoft 365
Citrix
Okta
Splunk
Tanium
Mobile device management
CyberArk
ITIL
CompTIA A+
Network+

Benefits

Flexible benefits
Mental health support
Career development opportunities
Networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ITIL
ServiceNow
Windows
MacOS
Microsoft 365
Citrix
Okta
Splunk
Tanium
CyberArk
AirWatch
Microsoft Intune
JAMF
Enterprise Infrastructure
Troubleshooting
Knowledge-Centered Support
Generative AI
Hardware
Software
Connectivity
Security Protocols
CompTIA A+
Network+
Bilingual
Reliability Status
Hybrid Work
Incident Management
Workstation Performance
Automation

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