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Added 8 mins ago
AE
Senior Manager, Asset Management & Engineering
ATCO EnPower
Calgary, AB
- Full-time
Reporting to the General Manager, Midstream, the Senior Manager leads Facility Engineering, Operations Engineering, Maintenance and Asset Performance. The role translates Product Line…
Added 8 mins ago
MO
Inventory Control Coordinator, Monday-Friday, 4pm-12am
Martin-Brower of Canada Co.
Brampton, ON
- $55,000 to $65,000 CAD / year
- Full-time
…product, supporting distribution centre productivity, delivery reliability, and safety…
Added 8 mins ago
R
Senior Manager, Customer Success Operations
Ryan
Toronto, ON
- Full-time
The Senior Manager, Customer Success Operations is responsible for building, managing, and continuously improving the systems, data, reporting, processes, and operational discipline that…
Added 8 mins ago
AC
Cook
Aramark Canada
Barrie, ON
- Full-time
Coordinate with the Dietary Manager, dietitians, and healthcare staff to meet resident needs.
Added 8 mins ago
TP
Associate Director, Software Engineering
Toronto Pearson International Airport
Toronto, ON
- Full-time
Lead and coach the Software Engineering Manager and engineering team, setting clear objectives and fostering a healthy, inclusive and high-performing culture.
Added 8 mins ago
FT
Shipping - Order Picker AB
Fast Tire Co
Calgary, AB
- Full-time
Reporting to the Warehouse Manager, the Order Picker ensures that orders are prepared and shipped without errors, efficiently and in a timely manner for our customers.
Added 8 mins ago
S
Technical Services and Support Manager
Sandvik
Saskatoon, SK
- Full-time
Technical Services and Support Manager - Mechanical Cutting
Added 8 mins ago
Co-op/Intern Student - Automation Specialist (January 2027)
Spartan Controls Ltd.
Burnaby, BC
…applied automation we assist customers improving their Safety, Reliability, Operations and…
Added 23 mins ago
MO
Inventory Coordinator
Martin-Brower of Canada Co.
Baie-D'Urfé, QC
- $55,000 to $63,000 CAD / year
- Full-time
…product, supporting distribution centre productivity, delivery reliability, and safety…
Added 23 mins ago
S
Facilities Manager
Solidigm
Vancouver, BC
- Full-time
Solidigm is seeking a Senior Facilities Manager to lead the safe, reliable, compliant, and cost-effective operation of its Vancouver workplace. As the primary on-site Corporate Services…
Added 39 mins ago
RB
Assistant General Manager
Rae's Bistro + Lounge
Winnipeg, MB
- Full-time
…experience. As a local establishment, Rae's Bistro + Lounge values reliability, professionalism, and a strong connection to the community. The company provides opportunities for growth in…
Added 54 mins ago
L
Maintenance Technician
Linde
Longueuil, QC · Saint-Hubert, QC
- Full-time
Day-to-day responsibilities include general plumbing work, scheduled preventive maintenance, and diagnosing equipment issues to minimize downtime and improve reliability
Added 54 mins ago
O
Manager, Software Development
OpenText
Richmond Hill, ON
- Full-time
The Manager, Software Development leads the newly formed engineering team delivering the Image & Fax Aviator Platform. This first-line manager will recruit, onboard, coach, and directly…
Added 54 mins ago
YH
Staff Pharmacist - Pharmacy - Term Full Time - Anticipatory
Yukon Hospital
Whitehorse, YT
- Full-time
Reporting to the Pharmacy Manager, the incumbent is responsible for pharmacy services in the hospital which include: the provision of a medication distribution system that meets the needs…
Added 1 hour ago
S
Full-Time Licensed Optician: Burnaby, BC
Specsavers
Burnaby, BC
- Full-time
Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
Added 1 hour ago
Assistant Branch Manager
Money Mart
Toronto, ON
Assistant Branch Managers help the Branch Manager lead the day-to-day success of a Money Mart branch while staying hands-on
Added 1 hour ago
MB
Inventory Coordinator
Martin Brower
Baie-D'Urfé, QC
- Full-time
…product, supporting distribution centre productivity, delivery reliability, and safety…
Added 1 hour ago
AC
Manager, Enterprise Data Platform & Governance
Air Canada Vacations
Montreal, QC
- Full-time
The Manager, Enterprise Data Platform & Governance will lead the team responsible for building, operating, scaling, and securing ACV’s core data infrastructure. In this role, you will be…
Added 1 hour ago
S
Senior Mechanical Engineer
SCIEX
Vaughan, ON
- $111,000 to $135,000 CAD / year
- Full-time
…characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life…
Added 1 hour ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
Direct reports: Senior IT Systems Manager, plus additional technical staff as required
Added 2 hours ago
OS
Inventory and Materials Specialist
Orion Steel Group
Edmonton, AB
- Full-time
…Edmonton, Alberta. This position reports to the Senior Procurement Manager and is responsible for maintaining the accuracy, reliability, and control of inventory across the main warehouse…
Added 2 hours ago
Construction Superintendent - Network (Prince George)
IREN
Prince George, BC
…the compute deployment teams. Reporting to the Construction Manager, you'll direct General Foremen across day and night shifts and collaborate with internal IT/Network, contractors, and…
Added 2 hours ago
QA/QC and Turnover Lead (Prince George)
IREN
Prince George, BC
…at our operating data center. Reporting to the Construction Manager, you set up and run the site quality program across the electrical, mechanical, and network scopes: Inspection and Test…
Added 2 hours ago
Construction General Foreman - Electrical (Prince George)
IREN
Prince George, BC
…clearly, in numbers, to the Superintendent and Construction…
Added 2 hours ago
Construction Lockout/Tagout (LOTO) Specialist (Prince George)
IREN
Prince George, BC
…the discipline superintendents. Reporting to the Construction Manager with functional oversight from HSE and site operations, you make sure nobody works on a system that is not proven dead,…

Sun Life

Analyst, Technical Support Services

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

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More about this job

Responsibilities

The Analyst provides second-level IT support by diagnosing complex technical issues, managing incident queues, and documenting solutions in knowledge bases. They also coordinate with specialized teams to support technology rollouts and monitor workstation performance to ensure an exceptional employee experience.

Requirements

Candidates must have experience supporting enterprise infrastructure, Windows, and macOS platforms, along with proficiency in various IT management tools. A degree or diploma in computer technology with one to two years of related experience is required, and bilingualism in English and French is mandatory.

Skills

Technical support
Troubleshooting
Windows
MacOS
ServiceNow
Microsoft 365
Citrix
Okta
Splunk
Tanium
Mobile device management
CyberArk
ITIL
CompTIA A+
Network+

Benefits

Flexible benefits
Mental health support
Career development opportunities
Networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ITIL
ServiceNow
Windows
MacOS
Microsoft 365
Citrix
Okta
Splunk
Tanium
CyberArk
AirWatch
Microsoft Intune
JAMF
Enterprise Infrastructure
Troubleshooting
Knowledge-Centered Support
Generative AI
Hardware
Software
Connectivity
Security Protocols
CompTIA A+
Network+
Bilingual
Reliability Status
Hybrid Work
Incident Management
Workstation Performance
Automation

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