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Sales Associate
WIRELESSWAVE / WAVE SANS FIL
Kingston, ON
- Full-time
…environment. We encourage our employees to participate in our employee resource groups: LGBTQ2S+, Women, and Black, Indigenous, People of Colour (BIPOC). At WIRELESSWAVE, we celebrate…
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PM
Clinical Project Manager - CRO
Pharma Medica Research Inc.
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
A generous Employee Milestones Awards Program
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Business System Support Specialist
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
…validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works…
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Human Resources Administrative Coordinator
Medicine Hat College
Medicine Hat, AB
- Full-time
…position also coordinates onboarding documentation and the employee learning and development program, supports the full cycle of recruitment activities, and generates employment letters for…
Added 5 mins ago
CO
Payroll Clerk
County of Grande Prairie
Clairmont, AB
- $39.45 CAD / hour
- Full-time
Process Record of Employments and respond to Service Canada inquiries.
Added 5 mins ago
DC
Program Leader (Environmental Services)
Defence Construction Canada
Halifax, NS
- Full-time
…programs. The incumbent provides support within one or more service line, monitors project activities, including those of contractors, consultants and stakeholders, and reports on those…
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Warehouse Associate - Early Mornings
UPS
St. Catharines, ON
- Full-time
Guaranteed wage progression in Union Collective Agreement - Top rate of $30.09 per hour after 90 working days plus 48 months of service
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Sandwich Maker, Full Time
Compass Group Canada
Wawa, ON
- Full-time
The Sandwich Maker prepares, presents and serves meals, ensuring the quality of the food and overall presentation and customer service in a fast‑paced food service environment.
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Operations Manager
Compass Group Canada
Smithers, BC
- Full-time
…any issues that may arise. The position supervises both food service and housekeeping teams on site, facilitating efficient and collaborative operations. In partnership with the Executive…
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Health Care Aide - Emergency
Covenant Health Canada
AB · Edmonton, AB
- Temporary
…development opportunities and the ease of urban living. This full-service hospital provides specialized care through units like emergency, surgery and neonatal intensive care - supporting…
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IT Systems Administrator | Administrateur(trice) de systèmes informatiques
BUSAC Real Estate | BUSAC Immobilier
Montreal, QC
- Full-time
Experience at a managed service provider (MSP) or as the sole IT resource in a small business.
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Yard Vehicle Shifter - YVR Location
UPS
Richmond, BC
- Part-time
Two weeks of paid vacation after one year of service
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Holiday Seasonal Team Members – Saanich
GARDENWORKS Canada
Saanich, BC
- Temporary
A positive attitude and a passion for great guest service
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Maintenance Supervisor: Grounds & Fabric
Equans Services Canada & US
Surrey, BC
- Full-time
Supervise and provide leadership to a team of maintenance staff, conduct employee performance reviews and recommend individualized career development plans.
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AW
Manager- Project / Client Services
Agilus Work Solutions
Paris, ON
- Full-time
Employee perks such as discounts from suppliers on various products and services such as insurance, wireless bundles, travel, and much more
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API Visual Inspectors - API 510
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
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Restaurant Assistant Manager
One Therapy Network
Victoria, BC
- Full-time
Benefits include an optional, employee‑contributed single or family Medical and Dental Benefit plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment,…
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Human Resources Manager
Stella-Jones
Shelburne, ON
- $87,900 to $109,900 CAD / year
- Full-time
…offices. Your scope spans end-to-end HR advisory, including employee and labor relations, full-cycle operational talent acquisition, onboarding, performance management, and continuous…
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Maintenance Cleaner
Veolia | North America
AB · Edmonton, AB
- Full-time
…motors, conveyors, bellypans, exhaust fans, diverters, etc. The employee must also have some mechanical aptitude in order to determine if a piece of equipment requires…
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Safety and Health Educator
Brandon University
Brandon, MB
- Full-time
Promotes and monitors employee participation in hazard and near-miss reporting, inspections, training and other safety initiatives.
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Business Development Specialist
Prevision360
Toronto, ON
- Full-time
As a core employee joining Prevision360 at an early stage, you will play a hands-on role in bringing the product to market and building our initial customer base.
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Fraud Detection Analyst, Bilingüal (French) (12 Month Contract)
Tangerine
Toronto, ON
- Contract
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
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CG
Regional Operations Controller
Compass Group Canada
Mississauga, ON
- Full-time
Develop a dynamic partnership with the senior leadership responsible for Food Service and Retail in a sector
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Operations Manager – Night Shift
Kohl & Frisch Limited
Toronto, ON
- Full-time
…and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front…
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NDT Technician - UT
Rockwood Service Corporation
Grande Prairie, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…

Sun Life

Analyst, Technical Support Services

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

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More about this job

Responsibilities

The Analyst provides second-level IT support by diagnosing complex technical issues, managing incident queues, and documenting solutions in knowledge bases. They also coordinate with specialized teams to support technology rollouts and monitor workstation performance to ensure an exceptional employee experience.

Requirements

Candidates must have experience supporting enterprise infrastructure, Windows, and macOS platforms, along with proficiency in various IT management tools. A degree or diploma in computer technology with one to two years of related experience is required, and bilingualism in English and French is mandatory.

Skills

Technical support
Troubleshooting
Windows
MacOS
ServiceNow
Microsoft 365
Citrix
Okta
Splunk
Tanium
Mobile device management
CyberArk
ITIL
CompTIA A+
Network+

Benefits

Flexible benefits
Mental health support
Career development opportunities
Networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ITIL
ServiceNow
Windows
MacOS
Microsoft 365
Citrix
Okta
Splunk
Tanium
CyberArk
AirWatch
Microsoft Intune
JAMF
Enterprise Infrastructure
Troubleshooting
Knowledge-Centered Support
Generative AI
Hardware
Software
Connectivity
Security Protocols
CompTIA A+
Network+
Bilingual
Reliability Status
Hybrid Work
Incident Management
Workstation Performance
Automation

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