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Added 8 mins ago
Q
FY27 Intern - AI Software Engineering Co-op - Canada (4 months)
Qualcomm
Toronto, ON
- Full-time
…continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your…
Added 52 mins ago
EP
Sales & Business Development Representative
East Penn Canada
Mississauga, ON
- Full-time
…solutions provider serving essential industries across Canada. Our sales team supports customers across transportation, motive power, backup power, and consumer markets, creating ongoing…
Added 52 mins ago
SS
Technical Sales & Business Development Representative- MB & SK
Shreem Systems & Solutions Pvt. Ltd
Brandon, MB
- Full-time
We are seeking a motivated Technical Sales & Business Development Representative to expand Shreem's presence throughout Saskatchewan and Manitoba. The successful candidate will work…
Added 52 mins ago
M
Branch Sales Representative
Master
Markham, ON
- Full-time
Process orders and quotations using different methods and support inside sales team with quotation requests;
Added 52 mins ago
LH
Lead Electrical Engineer (P.Eng)– MV/HV
LeadingEdge HR Solutions
Halifax, NS
- Full-time
The successful candidate will combine strong technical expertise in medium-voltage (MV) and high-voltage (HV) electrical systems with commercial awareness, technical sales capabilities, and…
Added 52 mins ago
AR
Account Manager-New Truck Sales (Goderich)
Altruck Rentals
Guelph, ON
- Full-time
Cross-Functional Collaboration: Work closely with the sales (new and used), finance, parts, and service departments to deliver a coordinated customer experience and support long-term…
Added 52 mins ago
TT
Estimator
Trane Technologies
Ottawa, ON
- Full-time
Create quotes for service agreements and all quoted works in support of our Service Account Managers and Controls Service Account Managers.
Added 52 mins ago
PL
Sales Professional
Power Lift
Mississauga, ON
- Full-time
…partnerships with customers and emphasizes responsive service and technical expertise. Team members are encouraged to contribute ideas, collaborate across departments, and support…
Added 52 mins ago
AR
Account Manager-Retail New Truck Sales (Guelph)
Altruck Rentals
Guelph, ON
- Full-time
Cross-Functional Collaboration: Work closely with the sales (new and used), finance, parts, and service departments to deliver a coordinated customer experience and support long-term…
Added 52 mins ago
EO
Optometrist – Full-Time – Private Practice – Cornwall, ON (No Weekends) (1077 Pitt St, Cornwall, ON K6J 3S6, Canada)
Eyes On Eyecare
Cornwall, ON
- Full-time
…camera, and visual field equipment. You will have dedicated technical and front desk support to help your day run…
Added 1 hour ago
J
Digital Designer (B2B / Industry)
Jobgether
Canada
- $70,000 to $85,000 CAD / year
- Full-time
…a varied creative scope, spanning B2B marketing campaigns, sales enablement materials, event branding, websites, landing pages, and email communications. You will work closely with…
Added 1 hour ago
Q
FY27 Intern - AI Software Systems Co-op - Canada (4 months)
Qualcomm
Toronto, ON
- Full-time
…continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your…
Added 1 hour ago
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FY27 Intern - Deep Learning Research Internship - Embodied AI - Canada (4 Months)
Qualcomm
Markham, ON
- Full-time
…continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your…
Added 1 hour ago
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FY27 Intern - Softip Engineering Co-Op - Canada (4 months)
Qualcomm
Ottawa, ON
- Full-time
…continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your…
Added 1 hour ago
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Shift Supervisor
The Salvation Army in Canada
St. Albert, AB
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 hour ago
NI
Financial Director
Nobis Inc
Markham, ON
- $100,000 to $150,000 CAD / year
- Full-time
Nobis is a Canadian-founded global performance luxury outerwear brand known for combining technical innovation with refined design. With distribution across North America, Europe, and Asia,…
Added 1 hour ago
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Sales Agronomist
Nutrien
Radville, SK
- Full-time
Reporting to the Branch Manager, the Sales Agronomist is accountable to meet and exceed annual sales goals and profit margin objectives of Nutrien Ag Solutions products and services.
Added 1 hour ago
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Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
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Account Manager
Axis Insurance
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
Maintaining a technical and service-oriented relationship with the clients and underwriters
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Account Executive Premium Service
True North Sports + Entertainment
Winnipeg, MB
- Full-time
Provide technical support and customer service at Winnipeg Jets, Manitoba Moose, and/or Canada Life Centre events as required.
Added 1 hour ago
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Maintenance / Handyman Associate
Boardwalk
Calgary, AB
- Full-time
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Operations Manager
Hydraulic Technologies
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
…businesses, is seeking an experienced Operations Manager to lead and support our growing operation serving customers in the crane, rigging, heavy lift, and industrial equipment markets.…
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Renewal Retention Specialist
Westland Insurance Group Ltd.
Regina, SK · Greater Regina Metropolitan Area
- Full-time
…your advanced personal lines insurance knowledge with strong technical skills to service clients’ full lifestyle portfolio for personal lines insurance…
Added 1 hour ago
J
Manager, Technical Services
Jobgether
Canada
- Contract
Lead and scale a growing technical services function within a customer-focused organization supporting complex enterprise technology environments. As the first dedicated Manager of…
Added 1 hour ago
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Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…prior to the start of, and end of each shift. They must balance sales receipts at the end of each shift and attend meetings and training programs when required. They are required to take…

Sun Life

Analyst, Technical Support Services

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Montreal Metcalfe, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Analyst is a member of the Technical Services Support team within Digital Employee Experience. As part of the second-level IT support function, the role assists when Service Desk agents are unable to resolve an issue through the ticket queue or real-time support channels. The Analyst asks effective diagnostic questions, takes ownership of complex issues through resolution, and partners with On-Site Support, Employee Experience Technology, and other specialized teams when needed. The role also monitors environmental trends and workstation performance, supports global technology project rollouts, and closes knowledge gaps by documenting solutions in the Self-Service and Service Desk knowledge bases.

What you bring?

A natural problem-solving mindset and satisfaction from diagnosing issues, fixing problems, and offering practical solutions.
Enthusiasm for technology, continuous learning, and sharing knowledge with others.
The ability to manage variety, balance multiple assignments or projects, and prioritize competing tasks effectively.
Strong written and verbal communication skills, including keeping clients informed, collaborating with colleagues, and clearly documenting ideas, findings, and completed work.
A client-focused approach and the ability to build rapport that contributes to an exceptional employee experience.
A collaborative mindset and a commitment to contributing to a diverse, inclusive, and welcoming team.

What will you do?

Take ownership of tickets assigned to the team and work directly with clients through resolution, understanding their needs, prioritizing appropriately, and delivering responsive, end-to-end technical support.
Build strong client relationships, anticipate support needs, and contribute to a positive employee experience.
Advocate for the broader Service Desk teams by answering agent questions, providing ongoing guidance, and empowering agents to make client-focused decisions.
Manage the assigned incident queue, ensuring records are current, work performed is clearly documented, clients receive timely progress updates, and service-level agreements are met.
Partner closely with On-Site Support and Employee Experience Technology to coordinate issue resolution, technology rollouts, and improvements to the end-to-end employee technology experience.
Create, edit, and maintain articles in the Self-Service and Service Desk knowledge bases using Knowledge-Centered Support practices.
Continuously broaden technical knowledge and strengthen diagnostic and troubleshooting capabilities.
Support global technology projects and rollouts through testing, implementation-readiness activities, support planning, and feedback that prepares Service Desk and regional support teams for successful deployment.
Proactively monitor workstation health and performance, identify emerging trends or degradation, and engage the appropriate teams before issues significantly affect employees.
Identify and implement opportunities to automate repetitive support activities and leverage generative AI to improve troubleshooting, knowledge creation, operational efficiency, and the employee experience.
Proactively recommend process improvements that increase efficiency for clients and support teams.

What do you need to succeed?

Experience supporting medium- to large-scale enterprise infrastructure, client computing hardware, Windows operating systems, and macOS platforms.
Working knowledge of technologies and platforms such as McAfee/Trellix, CyberArk, Citrix, Microsoft 365, VMware View/vSphere, Microsoft Systems Center Configuration Manager (SCCM/SMS), ServiceNow, MFA, Okta, Splunk, and Tanium.
Experience with mobile device management solutions, including AirWatch, Microsoft Intune, and JAMF.
Confidence in providing clear technical guidance and instructions on the effective use of computer technologies.
Strong investigative and troubleshooting skills across a wide variety of hardware, software, access, connectivity, and workstation performance issues.
Aptitude for learning and supporting a broad range of software applications in a large client computing environment.
Knowledge of computer security procedures and protocols.
Strong client relationship skills and a commitment to delivering a positive employee experience.
A degree or diploma in computer technology and one to two years of related experience, or an equivalent combination of education and experience.
ITIL certification is considered an asset.
CompTIA A+ and Network+ certifications are considered assets.
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide

Important Note: Reliability Status

As a condition of the role, the successful candidate must be eligible and obtain a Government of Canada Reliability Status security clearance through Sun Life.

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

70,000/70 000 - 105,000/105 000

Job Category:

IT - Technology Services

Posting End Date:

07/11/2026

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More about this job

Responsibilities

The Analyst provides second-level IT support by diagnosing complex technical issues, managing incident queues, and documenting solutions in knowledge bases. They also coordinate with specialized teams to support technology rollouts and monitor workstation performance to ensure an exceptional employee experience.

Requirements

Candidates must have experience supporting enterprise infrastructure, Windows, and macOS platforms, along with proficiency in various IT management tools. A degree or diploma in computer technology with one to two years of related experience is required, and bilingualism in English and French is mandatory.

Skills

Technical support
Troubleshooting
Windows
MacOS
ServiceNow
Microsoft 365
Citrix
Okta
Splunk
Tanium
Mobile device management
CyberArk
ITIL
CompTIA A+
Network+

Benefits

Flexible benefits
Mental health support
Career development opportunities
Networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
ITIL
ServiceNow
Windows
MacOS
Microsoft 365
Citrix
Okta
Splunk
Tanium
CyberArk
AirWatch
Microsoft Intune
JAMF
Enterprise Infrastructure
Troubleshooting
Knowledge-Centered Support
Generative AI
Hardware
Software
Connectivity
Security Protocols
CompTIA A+
Network+
Bilingual
Reliability Status
Hybrid Work
Incident Management
Workstation Performance
Automation

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