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Added 9 mins ago
AW
Department Coordinator Operations
Atira Women's Resource Society
Vancouver, BC
- Full-time
…administrative and interpersonal support, data management, document control, and communication with internal staff. This position primarily focuses on interdepartmental communications, data…
Added 22 mins ago
B
Intern, Information Archiving and Governance Montréal (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Participate in the inventory, analysis, and mapping of document collections, digital repositories, and information flows.
Added 22 mins ago
B
Intern, Engineering Liaison (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
 Work closely with other teams such as Systems, Stress, Thermodynamic, Material & Processes, Propulsion, Environmental Control Systems, Logistics, Methods, Quality. and Operations to…
Added 22 mins ago
KA
Field Logistics Coordinator
KAIN Automation Control Systems Repair
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Verify, document, and obtain sign-off on all pickups and deliveries (paperwork, photos, packing slips, chain-of-custody details).
Added 22 mins ago
MB
Brewing Quality & Product Development Lead
Miski Brewing Company
Barrie, ON
- Full-time
Develop, implement, and maintain quality-control procedures for raw materials, brewing, fermentation, packaging, and finished products.
Added 22 mins ago
CO
Streetlighting Technologist
City of Burlington
Burlington, ON
- $76,406 to $95,507 CAD / year
- Full-time
…engineering, site inspection, construction administration, document preparation, research, and methodology development. The Technologist will also guide and monitor contractors maintaining…
Added 24 mins ago
TT
Intermediate Piping Designer - PDS
TWD Technologies Ltd.
Calgary, AB
- Contract
Maintain model integrity, drawing revisions, and design documentation in accordance with project document control procedures.
Added 32 mins ago
CM
Machinist
Chrima Metal Fabrication
Stratford, ON
- $25 to $36 CAD / hour
- Full-time
- On-site
Document and report deviations from specifications and tolerances
Added 37 mins ago
HM
Machinist, CNC (computer numerical control)
Hi-Tech Manufacturing Inc.
Oakville, ON
- $25 to $40 CAD / hour
- Full-time
- On-site
Document and report deviations from specifications and tolerances
Added 38 mins ago
O
Technical Coordinator, Construction
ONxpress
Toronto, ON
- Full-time
Familiarity with document management platforms (e.g., Procore, ACC, Aconex) is an asset.
Added 38 mins ago
F
Quality Control Associate (AM Shift)
Factor_
Calgary, AB
- Full-time
As a Jr. Quality Control Associate you will have a direct role in maintaining our product quality control and food safety processes. Reporting to the FSQA Supervisor you will play a key…
Added 40 mins ago
Quality Control Co-op
Svante
Burnaby, BC
Support Quality Control activities, including product inspection, testing, and data analysis, to ensure products meet established quality standards and specifications.
Added 40 mins ago
CB
Machine Operator
Cerelia Bakery Canada LP
Mississauga, ON
- Full-time
…established specifications and quality standards. Accurately document results as…
Added 40 mins ago
BC
Project Administrator - Buildings East
Bird Construction
Winnipeg, MB
- Full-time
Assist project team members by taking initiative to minimize and complete tasks and ensure accurate document control practices and procedures are followed.
Added 42 mins ago
SE
Document management technician
Société Everial Canada
Québec, QC · Montréal, QC
- From $27 CAD / hour
- Full-time
- On-site
Conduct quality control on programs, procedures and control strategies
Added 54 mins ago
SW
Controller
Sonance Wealth Partners
Toronto, ON
- Full-time
…quality, reporting accuracy, audit readiness, and internal control effectiveness as the company…
Added 54 mins ago
S
Customer Service Agent- PT- Bilingual -Kapuskasing
Serco
Kapuskasing, ON
- Part-time
Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
Added 54 mins ago
JG
Windows 365 Cloud Engineer
J&M Group
Toronto, ON
- Contract
Integrate Cloud PC with ITSM and CMDB processes, including change control and operational playbooks
Added 54 mins ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Document test procedures, automation scripts and test software code.
Added 54 mins ago
MS
Administrative Specialist
Marberg Staffing
Toronto, ON
- Temporary
Manage records, documentation, filing systems, and information control processes.
Added 54 mins ago
KB
Analyst, Quality Control - Microbiology
Kedrion Biopharma
Laval, QC
- Full-time
Would you like to put your expertise in quality control to work in a dynamic and rigorous environment? Join Kedrion Biopharma Canada as a Quality Control Analyst (microbiology) and help…
Added 54 mins ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Accurately document physician orders in patient care plan.
Added 55 mins ago
Project Engineer - Electrical Construction
Kiewit
Toronto, ON
Manage document control; receive and log in new issue drawings and other contract documents; maintain document control log
Added 55 mins ago
Analyst, Inventory Control
CONA Services
Brampton, ON
Reporting to the Warehouse Inventory Manager, the Inventory Control Analyst works within our warehouses managing and controlling inventory and working through process improvement as…
Added 55 mins ago
Analyst, Inventory Control
CONA Services
Brampton, ON
Reporting to the Warehouse Inventory Manager, the Inventory Control Analyst works within our warehouses managing and controlling inventory and working through process improvement as…

Sun Life

Best Practice Consultant, Operational Services

Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 17, 2026
Experience: 3-5 years of experience in HR Operations, Shared Services, process documentation, knowledge management, governance coordination or a related role
Posting language: English
Posted: Oct 8, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

*** 18 Month - Contract Opportunity ***

The Best Practice Consultant, Operational Services, provides hands-on coordination, execution and quality support across the People Operational Excellence team. The role supports process documentation, knowledge management and governance activities, helping maintain reliable information and repositories, coordinate scheduled reviews, track actions and support consistent follow-through. Working across team priorities, the Consultant provides flexible capacity and helps connect related activities, applying established frameworks and standards to support effective and consistent operational practices.

What will you do?

Process Documentation and Lifecycle Support

Coordinate process inventory updates, documentation activities, owner validation, approval and scheduled reviews
Support subject matter experts in applying approved templates, taxonomy, and documentation standards
Perform initial quality checks for completeness, consistency, version control, links and required approvals, escalating issues to the accountable lead
Maintain process review schedules, action logs and status tracking, and prepare concise updates on progress and outstanding items

Knowledge Management and Repository Support

Support content lifecycle activities across assigned repositories, including SharePoint, HR Help and the Workday Knowledge Base, based on team priorities and established ownership
Coordinate content reviews, contributor follow-up, metadata and taxonomy updates, publishing steps and archival activities in accordance with approved standards
Support content owners and editors with established procedures, templates and governance requirements; escalate policy, platform or content decisions to the accountable lead
Assist with repository clean-up, quality reviews and issue tracking to improve reliability and findability

Governance, Risk and Compliance Coordination

Maintain governance calendars, control inventories, evidence libraries, action trackers and review records in partnership with the Senior Consultant Risk & Compliance
Coordinate evidence gathering and follow-up for audits, control testing, records-management activities and remediation actions
Prepare draft summaries, status reports, and meeting materials using information validated by the accountable lead
Identify missing documentation, overdue reviews, or recurring issues and escalate them for assessment and decision

Quality, Reporting and Operational Support

Apply established quality checks and support trend identification across process, knowledge and governance activities
Compile team measures and status information in partnership with accountable leads and analytics partners; maintain source documentation and definitions
Coordinate working sessions, decisions, actions and dependencies across initiatives, ensuring timely follow-up and transparent status
Document repeatable team procedures and support cross-training to improve continuity and reduce key-person dependency

Collaboration and Continuous Improvement

Work flexibly across the team to support the highest-priority process, knowledge and governance activities while respecting established ownership and decision rights
Recommend practical improvements to team workflows, templates, and administrative routines based on recurring issues and stakeholder feedback
Collaborate with Global People Services teams and enabling partners to clarify requirements, resolve routine issues and support consistent execution

Qualifications and Experience

Education

Bachelor’s degree in Human Resources, Business Administration or a related field, or equivalent experience.

Experience

3-5 years of experience in HR Operations, Shared Services, process documentation, knowledge management, governance coordination or a related role

What do you need to succeed?

Knowledge of HR processes, shared-services operations and business documentation
Strong organization, coordination and follow-through
Experience maintaining repositories, inventories, trackers or review schedules
Ability to apply standards, conduct quality checks and manage detailed information
Clear written communication and stakeholder support skills
Working knowledge of SharePoint or comparable knowledge and document platforms
Project coordination and problem-solving capability
Ability to manage multiple priorities and work across specialized portfolios

Assets

Experience supporting audits, controls or records-management activities
Experience with Workday Knowledge Base, HR Help or case-management tools
Experience in continuous-improvement or knowledge-management

Primary Interactions

Director, People Operational Excellence
Operational Excellence Senior Best Practice Consultants
Workday Knowledge content owners/editors
Global People Services process owners, subject matter experts and enabling partners

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-NB1

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Business Analysis - Process

Posting End Date:

16/10/2026

Apply About employer

More about this job

Responsibilities

The consultant provides coordination, execution, and quality support for process documentation, knowledge management, and governance activities. They maintain process inventories, support content lifecycle management, and assist with audit and compliance tracking.

Requirements

Candidates must have a bachelor's degree in Human Resources, Business Administration, or a related field. A minimum of 3-5 years of experience in HR operations, process documentation, or governance coordination is required.

Skills

Process documentation
Knowledge management
Governance coordination
HR operations
SharePoint
Workday
Project coordination
Problem-solving
Quality assurance
Stakeholder support
Compliance
Data tracking
Process improvement
Reporting
Documentation standards

Benefits

Flexible benefits
Networking opportunities
Inclusive environment
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

HR Operations
Shared Services
Process Documentation
Knowledge Management
Governance
SharePoint
Workday
Compliance
Audit
Records Management
Operational Excellence
Continuous Improvement
Project Coordination
Taxonomy
Metadata
Quality Assurance
Reporting
Business Administration
Human Resources
Hybrid Work

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