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Added 5 mins ago
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Apprentice Security Systems Technician
New Age Group
Concord, ON
- $22 CAD / hour
- Full-time
Reports to Lead Technician/Operations Manager
Added 34 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…
Added 34 mins ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…
Added 50 mins ago
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Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
Support hiring, onboarding, day-to-day operations, and people management activities to foster a high-performing team
Added 1 hour ago
Senior Trade Compliance Specialist
CCM Hockey
Montreal, QC
…player to fulfill their passion while enjoying their game. Our team's vision is to be the leading brand on and off the ice, by delivering innovative products and outstanding experience to…
Added 1 hour ago
Back of House - Supervisor
Northland Properties
Calgary, AB
Actively lead shifts, in support of senior leadership team members while helping to manage budgetary goals
Added 1 hour ago
FOH Management - Assistant Manager
Northland Properties
Sherwood Park, AB
…driven, and caring individuals to become a part of our Leadership Team. You will have the opportunity to lead different areas in the restaurant, while maintaining a development-focused…
Added 1 hour ago
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Key Lead - CF Masonville Place, Abercrombie & Fitch
Abercrombie & Fitch Co.
London, ON
- Part-time
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and…
Added 1 hour ago
K
Assistant Store Manager - West Edmonton Mall
Knix
AB · Edmonton, AB
- $55,000 to $60,000 CAD / year
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 1 hour ago
Director, Client Lifecycle Management and AML Compliance
GardaWorld
Toronto, ON
Lead, develop, and mentor the Client Lifecycle team.
Added 1 hour ago
BP
Front of House Supervisor - Boston Pizza Seton
Boston Pizza
Calgary, AB
- Full-time
Lead pre-shifts and support team performance on the floor
Added 2 hours ago
Back of House - Chef de Partie
Northland Properties
Sherwood Park, AB
We believe in leaders who care and inspire others to achieve greatness. We help them grow and lead an energetic culinary team.
Added 2 hours ago
BOH Management - Sous Chef
Northland Properties
Edmonton, AB
…driven, and caring individuals to become a part of our Leadership Team. With the opportunity to help lead the culinary operations in the restaurant, including developing leaders and team…
Added 2 hours ago
LC
Deli Assistant Department Manager Part Time Day Greenlight Requisition
Loblaw Companies Limited
Vancouver, BC
- Part-time
Lead, mentor and empower team members to improve efficiency, engagement, and retention
Added 2 hours ago
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SALES LEAD - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 2 hours ago
Associate, Direct Activation
WPP Media
Toronto, ON
Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
Added 2 hours ago
Associate, Direct Activation
WPP Media
Toronto, ON
Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
Added 3 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Through the application of appropriate management techniques, the Project Manager will lead and manage the efforts of the Project Team to achieve the project's objectives and meet project…
Added 4 hours ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Radville, SK
- Full-time
We're looking for Agricultural Equipment Technicians who lead by example, support a strong team environment, and deliver service excellence that reflects our promise of reliable,…
Added 4 hours ago
AP
Account Manager, Fulfillment and Logistics
AMZ Prep®
Mississauga, ON
- Full-time
…at the center of that growth, and we are building a Customer Operations team to own those relationships day to…
Added 5 hours ago
LC
Grocery Department Manager Full Time Night
Loblaw Companies Limited
Warman, SK
- Full-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 5 hours ago
LC
Grocery Assistant Department Manager Part Time Day
Loblaw Companies Limited
Warman, SK
- Part-time
Lead, coach and motivate colleagues to improve productivity, engagement and retention
Added 5 hours ago
LC
Apparel Department Manager Part Time Day
Loblaw Companies Limited
Warman, SK
- Part-time
- Lead, coach and motivate colleagues to achieve success and foster colleague growth
Added 5 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
Map every decision-maker, from the owner and asset manager to facilities, operations, procurement and risk.
Added 5 hours ago
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VP, Business Development - Canada
ReVisionz
Calgary, AB
- Full-time
Industry Insight: Gather first-hand intelligence on what is happening across target industries and client operations, and tailor each conversation to it rather than relying on a canned pitch

Closed listing

Sun Life

Best Practice Consultant, Operational Services

Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 17, 2026
Experience: 3-5 years of experience in HR Operations, Shared Services, process documentation, knowledge management, governance coordination or a related role
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

*** 18 Month - Contract Opportunity ***

The Best Practice Consultant, Operational Services, provides hands-on coordination, execution and quality support across the People Operational Excellence team. The role supports process documentation, knowledge management and governance activities, helping maintain reliable information and repositories, coordinate scheduled reviews, track actions and support consistent follow-through. Working across team priorities, the Consultant provides flexible capacity and helps connect related activities, applying established frameworks and standards to support effective and consistent operational practices.

What will you do?

Process Documentation and Lifecycle Support

Coordinate process inventory updates, documentation activities, owner validation, approval and scheduled reviews
Support subject matter experts in applying approved templates, taxonomy, and documentation standards
Perform initial quality checks for completeness, consistency, version control, links and required approvals, escalating issues to the accountable lead
Maintain process review schedules, action logs and status tracking, and prepare concise updates on progress and outstanding items

Knowledge Management and Repository Support

Support content lifecycle activities across assigned repositories, including SharePoint, HR Help and the Workday Knowledge Base, based on team priorities and established ownership
Coordinate content reviews, contributor follow-up, metadata and taxonomy updates, publishing steps and archival activities in accordance with approved standards
Support content owners and editors with established procedures, templates and governance requirements; escalate policy, platform or content decisions to the accountable lead
Assist with repository clean-up, quality reviews and issue tracking to improve reliability and findability

Governance, Risk and Compliance Coordination

Maintain governance calendars, control inventories, evidence libraries, action trackers and review records in partnership with the Senior Consultant Risk & Compliance
Coordinate evidence gathering and follow-up for audits, control testing, records-management activities and remediation actions
Prepare draft summaries, status reports, and meeting materials using information validated by the accountable lead
Identify missing documentation, overdue reviews, or recurring issues and escalate them for assessment and decision

Quality, Reporting and Operational Support

Apply established quality checks and support trend identification across process, knowledge and governance activities
Compile team measures and status information in partnership with accountable leads and analytics partners; maintain source documentation and definitions
Coordinate working sessions, decisions, actions and dependencies across initiatives, ensuring timely follow-up and transparent status
Document repeatable team procedures and support cross-training to improve continuity and reduce key-person dependency

Collaboration and Continuous Improvement

Work flexibly across the team to support the highest-priority process, knowledge and governance activities while respecting established ownership and decision rights
Recommend practical improvements to team workflows, templates, and administrative routines based on recurring issues and stakeholder feedback
Collaborate with Global People Services teams and enabling partners to clarify requirements, resolve routine issues and support consistent execution

Qualifications and Experience

Education

Bachelor’s degree in Human Resources, Business Administration or a related field, or equivalent experience.

Experience

3-5 years of experience in HR Operations, Shared Services, process documentation, knowledge management, governance coordination or a related role

What do you need to succeed?

Knowledge of HR processes, shared-services operations and business documentation
Strong organization, coordination and follow-through
Experience maintaining repositories, inventories, trackers or review schedules
Ability to apply standards, conduct quality checks and manage detailed information
Clear written communication and stakeholder support skills
Working knowledge of SharePoint or comparable knowledge and document platforms
Project coordination and problem-solving capability
Ability to manage multiple priorities and work across specialized portfolios

Assets

Experience supporting audits, controls or records-management activities
Experience with Workday Knowledge Base, HR Help or case-management tools
Experience in continuous-improvement or knowledge-management

Primary Interactions

Director, People Operational Excellence
Operational Excellence Senior Best Practice Consultants
Workday Knowledge content owners/editors
Global People Services process owners, subject matter experts and enabling partners

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-NB1

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

62,000/62 000 - 93,000/93 000

Job Category:

Business Analysis - Process

Posting End Date:

16/10/2026

About employer

More about this job

Responsibilities

The consultant provides coordination, execution, and quality support for process documentation, knowledge management, and governance activities. They maintain process inventories, support content lifecycle management, and assist with audit and compliance tracking.

Requirements

Candidates must have a bachelor's degree in Human Resources, Business Administration, or a related field. A minimum of 3-5 years of experience in HR operations, process documentation, or governance coordination is required.

Skills

Process documentation
Knowledge management
Governance coordination
HR operations
SharePoint
Workday
Project coordination
Problem-solving
Quality assurance
Stakeholder support
Compliance
Data tracking
Process improvement
Reporting
Documentation standards

Benefits

Flexible benefits
Networking opportunities
Inclusive environment
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

HR Operations
Shared Services
Process Documentation
Knowledge Management
Governance
SharePoint
Workday
Compliance
Audit
Records Management
Operational Excellence
Continuous Improvement
Project Coordination
Taxonomy
Metadata
Quality Assurance
Reporting
Business Administration
Human Resources
Hybrid Work

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