Find work in Canada.

334,851 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 24 mins ago
SD
Registered Pharmacy Technician - 15 Month Contract
Shoppers Drug Mart
Mississauga, ON
- Full-time
and/or lead special initiatives and projects as required by the Specialty Pharmacy Manager.
Added 24 mins ago
SD
Pharmacist - CPS
Shoppers Drug Mart
Burnaby, BC
- Part-time
Looking for a career that offers a peaceful and high-tech work environment? Look no further than Central Pharmacy Services, - where tranquility and innovation go hand in hand. Our workplace…
Added 26 mins ago
SD
Senior Product Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
Participate in program leadership meetings and support or lead product-related work, as appropriate.
Added 26 mins ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
Work effectively, with short lead times and changing customer demands
Added 26 mins ago
SD
Specialist, Pharmacovigilence
Shoppers Drug Mart
Mississauga, ON
- Full-time
Support or lead investigations of Deviation Reports for late case reporting and other noncompliant activities related to PSPs
Added 26 mins ago
SD
Director, Specialty Retail Programs
Shoppers Drug Mart
Mississauga, ON
- Full-time
Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7
Added 26 mins ago
SD
Project Manager
Shoppers Drug Mart
Mississauga, ON
- Full-time
Lead cross-functional teams of Subject Matter Experts from key areas of the enterprise (e.g., Program Management, Operations, Pharmacy, Clinical, etc.) to understand potential project…
Added 49 mins ago
EC
Product Specialist- Circuit Breakers and OEM Integration
Eaton Corporation
Burlington, ON
- Full-time
Commercial Enablement: Lead the development of marketing and sales enablement materials such as price lists, application guides, product aids, catalogs, launch materials and electronic…
Added 1 hour ago
B
Tech Lead - Application Development N 4C
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Sr. Tech Lead - Application Development N 4D
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Global Relationship Manager
BrightClaim
ON
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Sr. Developer - Application Development N 4B
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Tech Lead - Application Development JAVA N 4C
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Tech Lead - Application Development JAVA N 4C
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
B
Tech Lead - Application Development N 4C
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 1 hour ago
S
Production Project Lead
Septodont
Cambridge, ON
- Full-time
The Production Project Lead is accountable to the Production Manager and is responsible for leading project work, special initiatives, and the successful integration of commercial…
Added 1 hour ago
S
Lead Hand III
Septodont
Cambridge, ON
- Full-time
The Lead Hand III is accountable to the Production Supervisor for all compounding or filling manufacturing activities occurring on the shift. This would refer to the operation of the unit,…
Added 1 hour ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
Join Twilio as a Program Manager, Carrier Operations & Governance - a tech-forward business analyst and program manager within a brand-new function built from the ground up to reshape how…
Added 1 hour ago
U
Dir. Software Development
UKG
Montreal, QC
- Full-time
Recruter, encadrer et développer les compétences des responsables d'ingénierie, des responsables techniques (tech leads) et des ingénieurs.
Added 1 hour ago
SC
shift supervisor - Store# 22436, BROADWAY TECH CENTRE
Starbucks Coffee Company
Vancouver, BC
- Full-time
…executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary…
Added 2 hours ago
A(
Director, Business Development
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
…looking for a data-driven growth architect who is ready to lead from the front - if that sounds like you, I’d love to hear from…
Added 2 hours ago
7
Manager, IT
7shifts
Saskatoon, SK
- $112,000 to $169,000 CAD / year
- Full-time
Lead and develop a small team, setting priorities, providing coaching and feedback, and creating an environment of curiosity, ownership, and continuous improvement
Added 2 hours ago
IR
Analog Design Lead
IC Resources
Ottawa, ON
- Full-time
An established high-tech company in the wireline connectivity space, our client is entering an exciting phase of growth and will be building a team of Analog IC Design Engineers to focus on…

Sun Life

Bilingual Account Resolution Representative

Toronto, ON, Canada
Montreal, QC, Canada
Sun Life Toronto One York, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

1 year contract

Job description

The Account Resolution Representative (ARR) is responsible for the investigation, follow up and resolution of not-in-good-order (NIGO) transaction requests for mutual and segregated funds distributed by Sun Life Global Investments. The ARR validates trade and account related documentation using a proprietary software interface and liaises with Advisors, Dealers and MGAs to obtain efficient and timely resolution of trade and account updates. The ARR works in a volume and production driven environment where speed, quality, keen eye to detail, concurrent multi-tasking with multiple software interfaces, and communication prowess matter.

Qualifications

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.
Knowledge of Mutual Fund and Segregated Fund products and administration
Ease working concurrently with multiple software interfaces and tech applications
Well organized with the ability to multi-task and forge positive relationships while maintaining excellent KPIs, service quality and SLAs
Excellent communication skills by phone and email, ability to communicate complex steps succinctly
Experience within a high volume Investment Operations setting
Demonstrated problem solving capabilities; ability to analyze data and make recommendations
Results oriented; takes personal accountability
Ability and willingness to work a fixed shift between 10:00 am and 6:00 pm Monday to Friday

Preferred skills

Knowledge of wealth products offered by Sun Life Global Investments
Knowledge of complex investment fund processes including Estate Settlements, locked plan administration, and RESP administration
IFIC Fund Operations or Canadian Securities Course is an asset
Experience with the distribution network and various operating systems used within the investment fund industry

Responsibilities

Pull up, review and validate not-in-good-order (NIGO) trade and account update requests using the Automatic Work Distributor system within a proprietary software interface
Contact Advisors, Dealers and MGAs by phone, email or fax to obtain amended requests, using Sales Force contact information and customized contact sheets
Log all comments and interaction notes in the proprietary software interface and Sales Force, and continue to monitor work packages until resolution
Respond to follow up inquiries from Advisors by phone and email
Participate in account cleanups and ad hoc initiatives
Build cross-functional relationships with other teams within the department to facilitate quick NIGO resolution
Actively own their learning journey, complete all training and assigned modules and adopt a continuous learning attitude
Weekly chair duties which include being the huddle master and email inbox monitor
Escalate exception cases to Team Lead
Contribute to continuous improvement by recommending well-thought out changes
Develop into a SME on a specific topic and participate in projects as required
Demonstrate active team engagement in events and knowledge transfers

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

54,600/54 600 - 84,800/84 800

Job Category:

Customer Service / Operations

Posting End Date:

16/10/2026

Apply About employer

More about this job

Responsibilities

The Account Resolution Representative is responsible for investigating and resolving not-in-good-order transaction requests for mutual and segregated funds. They must liaise with advisors and dealers while maintaining high standards of quality and speed in a production-driven environment.

Requirements

Candidates should have experience in high-volume investment operations and possess strong knowledge of mutual and segregated fund products. Proficiency in managing multiple software interfaces and excellent communication skills are essential for this role.

Skills

Account resolution
Mutual funds
Segregated funds
Data validation
Communication
Problem solving
Multi-tasking
Investment operations
Salesforce
Customer service
Attention to detail
Financial services
Relationship management
Time management
Technical proficiency

Benefits

Incentive plans
Hybrid work flexibility

Visa sponsorship

Not detected in the job text

Keywords

Account Resolution
Mutual Funds
Segregated Funds
NIGO
Investment Operations
Salesforce
Automatic Work Distributor
Financial Services
Trade Documentation
Advisors
Dealers
MGA
Estate Settlements
RESP Administration
IFIC Fund Operations
Canadian Securities Course
Data Analysis
KPIs
SLAs
Hybrid Work
Client Service
Wealth Products
Transaction Processing
Compliance
Continuous Improvement

Report this job