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Jobs in Canada

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Added 3 mins ago
CA
Assembly Technician - Weekday Nights
Collins Aerospace
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 3 mins ago
CA
Calibration Technician - Weekday Day Shift
Collins Aerospace
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 3 mins ago
CA
Assembly Technician - Weekend Day Shift
Collins Aerospace
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 3 mins ago
PT
IT Operations Help Desk I (Temporary Contract)
Paladin Technologies
Toronto, ON
- Full-time
IT Operations Help Desk 1 position is responsible for providing level 1 technical support to internal colleagues troubleshooting issues with endpoint computing systems, AV systems,…
Added 3 mins ago
CA
Assembly Technician – Afternoon Shift
Collins Aerospace
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 3 mins ago
CI
Microsoft Business Systems Analyst - Contract
Compugen Inc
Orillia, ON
- Contract
Position Overview: We are seeking a senior Microsoft-focused professional who combines strong hands-on technical capabilities with business analysis and technical leadership.
Added 3 mins ago
CO
Lead, Services and Programs (Youth Program Lead)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Part-time
Oversee the operation and staff of an assigned program or service area, including assisting in the supervision of the activities and behaviour of the public to ensure that all participants…
Added 3 mins ago
CO
Maintenance Supervisor
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Review after hours answering service calls daily to monitor compliance of policies, procedures, and prompt customer service and ensure work is completed.
Added 3 mins ago
CI
Service Desk - Contract
Compugen Inc
Toronto, ON
- Contract
Position Overview: The Service Desk Analyst provides first-line and second-line technical support to end users, ensuring timely resolution of IT issues and a high level of customer service.…
Added 3 mins ago
VH
Operations Representative – Logistics
VIMY HR Consulting
Calgary, AB
- Full-time
Kiros Energy Marketing is a full-service energy marketing company founded on a simple principle: do things right in the spirit of mutual success.
Added 4 mins ago
BB
Seasonal Retail Associate
Best Buy Canada
Richmond Hill, ON
- Part-time
Store Technical Service Representative: Help customers set up, connect and get the most from their new devices.
Added 4 mins ago
BB
Seasonal Retail Associate
Best Buy Canada
BC
- Part-time
Store Technical Service Representative: Help customers set up, connect and get the most from their new devices.
Added 4 mins ago
BB
Représentant(e) des services techniques à domicile (Temps plein) / Field Technical Service Representative (Full Time)
Best Buy Canada
Saint-Bruno, QC
- Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 4 mins ago
Radiology Technologist II, X-Ray (Signing Bonus Available)
Nova Scotia Health and IWK Health
Halifax, NS
Successful external applicants may be eligible to receive a one-time Signing Bonus of $5,000. In turn, a Return of Service will be required for the length of the assignment.
Added 4 mins ago
F
Technical Service Representative - 797 Remanufacturing
Finning
Red Deer, AB · AB
- Full-time
At Finning Canada, we are seeking two permanent, full-time Technical Service Representatives (TSRs) to support our 797 Remanufacturing team in Red Deer. In this customer-focused role, you…
Added 34 mins ago
C
Software Engineer, GPU Inference
Cerebras
Toronto, ON
- Full-time
Drive reliability in production. Define service-level indicators and objectives for GPU-backed inference. Improve fault isolation, graceful degradation, automated recovery, incident…
Added 1 hour ago
S
Journeyed Trade, Instrumentation and Control Technician
SaskPower
Estevan, SK
- Full-time
Inspect, service and operate specialized equipment and tools
Added 1 hour ago
Investment Representative, Scotia iTRADE - Toronto, ON (Cantonese/Mandarin)
Scotiabank
Toronto, ON
Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital…
Added 1 hour ago
Territory Manager, Implants
Dentsply Sirona, Inc
BC · Canada Home Office, BC
…products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive…
Added 1 hour ago
TS
Business Development Representative
TD SYNNEX Canada ULC
Mississauga, ON
- Full-time
The Business Development Representative III is responsible for the complete sales cycle with an aim to maximizing revenue, Net Gross Profits and Customer satisfaction by developing deep…
Added 1 hour ago
CB
Territory Manager
Cambridge Brass Inc.
Cambridge, ON
- Full-time
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals…
Added 2 hours ago
TS
Business Development Representative
TD SYNNEX
Mississauga, ON
- Full-time
The Business Development Representative III is responsible for the complete sales cycle with an aim to maximizing revenue, Net Gross Profits and Customer satisfaction by developing deep…
Added 2 hours ago
Bilingual Senior Claims Training Specialist
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
This role contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing claim technical training and leadership to the claims team,…
Added 2 hours ago
AA
sales pro
Advance Auto Parts
Perth-Andover, NB
- $16.35 to $19.6 CAD / hour
- Full-time
Best in class customer service and DIY issue resolution
Added 2 hours ago
R
Assembly Technician - Weekend Day Shift
RTX
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE

Sun Life

Bilingual Account Resolution Representative

Toronto, ON, Canada
Montreal, QC, Canada
Sun Life Toronto One York, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 19, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description

The Account Resolution Representative (ARR) is responsible for the investigation, follow up and resolution of not-in-good-order (NIGO) transaction requests for mutual and segregated funds distributed by Sun Life Global Investments. The ARR validates trade and account related documentation using a proprietary software interface and liaises with Advisors, Dealers and MGAs to obtain efficient and timely resolution of trade and account updates. The ARR works in a volume and production driven environment where speed, quality, keen eye to detail, concurrent multi-tasking with multiple software interfaces, and communication prowess matter.

Qualifications

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.
Knowledge of Mutual Fund and Segregated Fund products and administration
Ease working concurrently with multiple software interfaces and tech applications
Well organized with the ability to multi-task and forge positive relationships while maintaining excellent KPIs, service quality and SLAs
Excellent communication skills by phone and email, ability to communicate complex steps succinctly
Experience within a high volume Investment Operations setting
Demonstrated problem solving capabilities; ability to analyze data and make recommendations
Results oriented; takes personal accountability
Ability and willingness to work a fixed shift between 10:00 am and 6:00 pm Monday to Friday

Preferred skills

Knowledge of wealth products offered by Sun Life Global Investments
Knowledge of complex investment fund processes including Estate Settlements, locked plan administration, and RESP administration
IFIC Fund Operations or Canadian Securities Course is an asset
Experience with the distribution network and various operating systems used within the investment fund industry

Responsibilities

Pull up, review and validate not-in-good-order (NIGO) trade and account update requests using the Automatic Work Distributor system within a proprietary software interface
Contact Advisors, Dealers and MGAs by phone, email or fax to obtain amended requests, using Sales Force contact information and customized contact sheets
Log all comments and interaction notes in the proprietary software interface and Sales Force, and continue to monitor work packages until resolution
Respond to follow up inquiries from Advisors by phone and email
Participate in account cleanups and ad hoc initiatives
Build cross-functional relationships with other teams within the department to facilitate quick NIGO resolution
Actively own their learning journey, complete all training and assigned modules and adopt a continuous learning attitude
Weekly chair duties which include being the huddle master and email inbox monitor
Escalate exception cases to Team Lead
Contribute to continuous improvement by recommending well-thought out changes
Develop into a SME on a specific topic and participate in projects as required
Demonstrate active team engagement in events and knowledge transfers

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

54,600/54 600 - 84,800/84 800

Job Category:

Customer Service / Operations

Posting End Date:

18/10/2026

Apply About employer

More about this job

Responsibilities

The Account Resolution Representative investigates and resolves not-in-good-order transaction requests for mutual and segregated funds. They liaise with advisors and dealers to ensure timely updates while maintaining accurate records in proprietary software.

Requirements

Candidates should have experience in high-volume investment operations and proficiency with multiple software interfaces. Strong communication skills and the ability to work in a fast-paced, production-driven environment are essential.

Skills

Account resolution
Mutual funds
Segregated funds
Data validation
Communication
Problem solving
Multi-tasking
Investment operations
Customer service
Attention to detail
Relationship management
Technical software proficiency
Bilingualism

Benefits

Incentive plans
Hybrid work flexibility

Visa sponsorship

Not detected in the job text

Keywords

Account Resolution Representative
Mutual Funds
Segregated Funds
NIGO
Investment Operations
Sun Life Global Investments
Automatic Work Distributor
Sales Force
Trade Documentation
Advisors
Dealers
MGAs
KPIs
SLAs
Estate Settlements
RESP Administration
IFIC Fund Operations
Canadian Securities Course
Hybrid Work
Financial Services

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