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Added 3 mins ago
SD
Boom Truck Operator
SRS Distribution Inc.
Tofino, BC
- Full-time
…Truck Operator. The Boom Truck Operator transports products to job sites and places these materials in requested work locations. The shifts are Monday - Friday 6:30am - 3pm and the wage…
Added 3 mins ago
SD
Delivery Helper
SRS Distribution Inc.
Langford, BC
- Full-time
…transportation of building materials and the placement on customer job sites. Together with other team members, the Helper works to exceed customer expectations. The shifts are Monday -…
Added 3 mins ago
SD
Inside Sales
SRS Distribution Inc.
Cumberland, BC
- Full-time
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or…
Added 3 mins ago
SD
Boom Operator
SRS Distribution Inc.
Sidney, BC
- Full-time
…Truck Operator. The Boom Truck Operator transports products to job sites and places these materials in requested work locations. The shifts are Monday - Friday 6:30am - 3pm and the wage…
Added 3 mins ago
SD
Replenisher
SRS Distribution Inc.
Tofino, BC
- Full-time
Added 3 mins ago
SD
General Labourer - Manufacturing
SRS Distribution Inc.
Langford, BC
- Full-time
Added 3 mins ago
SD
Boom Truck Operator
SRS Distribution Inc.
Langford, BC
- Full-time
…Truck Operator. The Boom Truck Operator transports products to job sites and places these materials in requested work locations. The shifts are Monday - Friday 6:30am - 3pm and the wage…
Added 3 mins ago
HR
Hardware Test Engineering Intern (Summer 2027, 16months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Added 3 mins ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
Added 33 mins ago
TL
Parts Counter Specialist
TruckPro, LLC
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…based on open collaboration, personal development, and future opportunity. Our continued success thrives on the attraction and retention of spirited people who share our passion for…
Added 48 mins ago
CC
Executive Chef – Taber
Cattlemen's Chophouse
Taber, AB
- Full-time
Benefits: We offer a competitive wage, gratuity incentives, employee discounts, and the opportunity for advancement.
Added 48 mins ago
CC
Executive Chef – Picture Butte
Cattlemen's Chophouse
Picture Butte, AB
- Full-time
Benefits: We offer a competitive wage, gratuity incentives, employee discounts, and the opportunity for advancement.
Added 48 mins ago
CI
Material Handler
Calian in Space & Technology
Saskatoon, SK
- Full-time
…apply to a role or join our talent community and sign up for job alerts that match your area of expertise and what you are looking for in your next…
Added 48 mins ago
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Technicien(ne) Frigoriste
Viessmann Climate Solutions
Montreal, QC
- Full-time
Added 48 mins ago
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Hairstylist Apprenticeship
Zazou Salon & Academy
North Vancouver, BC
- Internship
…paid hands on work experience in the salon. Don’t ignore this opportunity! We will teach you the skills needed to become a $100,000+ stylist and join the ranks of a high performing…
Added 48 mins ago
AC
Cook
Aramark Canada
Brooks, AB
- Full-time
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties…
Added 48 mins ago
AC
Housekeeper
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- Full-time
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Added 1 hour ago
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waiter/waitress
Asahiya Japanese Restaurant
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- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 1 hour ago
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Rating Analyst – Infrastructure & Project Finance Ratings, Toronto or Mexico City
S&P Global
Toronto, ON
- Full-time
…research, and analytical innovation. This is a high-exposure opportunity where you will build your expertise while contributing directly to the team's strategic priorities across a globally…
Added 1 hour ago
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Mainline Excavator - Fort McMurray
Sureway Construction Group
Fort McMurray, AB
- Temporary
Wage Disclaimer: Wage estimates shown on third-party job boards are general estimates only and do not reflect the actual compensation for this position. Actual wages are determined by the…
Added 1 hour ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $17.6 CAD / hour
- Part-time
…each other, and finding a place where their potential meets…
Added 2 hours ago
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Seasonal – Part-Time Program Leader
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Added 2 hours ago
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Laundry Aide
Aramark Canada
Kamloops, BC
- Full-time
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties…
Added 2 hours ago
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Assistant Contract Administrator
HDR
Toronto, ON
- Full-time
…delivering successful, resilient infrastructure. This isn’t just a job, it’s a chance to lead in the field, uphold the highest standards, and leave a legacy of quality that communities can…
Added 2 hours ago
Red Seal Automotive Technician - CJDR Surrey
The Jim Pattison Auto Group
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This is a great opportunity for a technician who takes pride in quality repairs, precise diagnostics, and doing the job right the first time. You will work with a seasoned service team in a…

Sun Life

Bilingual Document Specialist

AB, Canada
Moncton, NB, Canada
Halifax, NS, Canada
Ottawa, ON, Canada
Toronto, ON, Canada
Waterloo, ON, Canada
ON, Canada
Montreal, QC, Canada
Quebec, QC, Canada
Sun Life Waterloo King, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 15, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Join our Group Benefits Administration team as a Bilingual Document Specialist where you'll play a critical role in delivering exceptional customer experience through precise document creation and technical expertise.

In this role, you'll be at the heart of our Group Benefits operations, partnering with cross-functional teams to transform complex plan designs into accurate, customer-ready contracts and handbooks. This position offers a unique blend of technical document management, customer service, and strategic internal partnerships.

What will you do?

Processing new business and/or revisions documents within established service standards (accuracy & timeliness)
Create and modify client documents such as contracts and employee handbooks
Respond to inquiries from internal business partners
Interpretation of plan design details and seeking clarification to ensure right outcome
Understanding and analysis of customer needs to recommend system setup that supports those needs
Partnering with Service Representatives, Implementation Specialists and Advisors to clarify plan design so that documents output is efficient and accurately reflects the customer expectations
Manage work priorities in a multifunctional environment
Investigate and resolve escalated issues or complaints
Assess and negotiate target dates to meet customer expectations and demonstrate sensitivity to customer's business needs
Participate in projects, as needed.

What do you need to succeed?

Bilingualism (French, English)) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada
Strong verbal and written communication skills with proven customer service skills
Analytical, attention to detail and a self-starter with effective problem-resolution skills
Negotiation skills with the ability to work towards acceptable outcomes and propose solutions
Organized and ability to multitask to achieve deadlines
Ability to work well both independently and as part of a team
Ability to work under pressure, meet customer needs and adapt to a changing environment

Preferred skills

Knowledge of Group Benefits
Knowledge of Plan Administration systems and their interdependencies

What's in it for you?

The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

52,500/52 500 - 81,500/81 500

Job Category:

Customer Service / Operations

Posting End Date:

14/10/2026

Apply About employer

More about this job

Responsibilities

The Bilingual Document Specialist processes new business and revisions while transforming complex plan designs into accurate contracts and handbooks. They also partner with cross-functional teams to resolve escalated issues and ensure document outputs meet customer expectations.

Requirements

Candidates must be bilingual in French and English with strong verbal and written communication skills. The role requires analytical abilities, attention to detail, and experience in document management or group benefits administration.

Skills

Bilingualism
French
English
Document creation
Technical document management
Customer service
Analytical skills
Attention to detail
Problem-resolution
Negotiation
Multitasking
Group Benefits
Plan administration
Communication skills

Benefits

Flexible Benefits
Career development opportunities
Inclusive work environment
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits
Document Specialist
Contract Management
Plan Administration
Customer Experience
Bilingual
Hybrid Work
Financial Security
Data Analysis
Implementation
Service Standards
Internal Partnerships
Problem Solving
Negotiation
Administration

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