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Sun Life

Business Systems Consultant, Technical Change, Release Governance & Operations

Toronto, ON, Canada
Waterloo, ON, Canada
Sun Life Waterloo King, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

The e-Business team within Application Operations Support (AOS) provides operational support services that help ensure the reliability of IT applications and seamless digital experiences for our clients. Through innovation, continuous improvement, and collaboration, we find new and better ways to deliver value to Sun Life.

We are seeking a technically experienced Business Systems Consultant, ideally with a background in software engineering, application development, DevOps, or production support, to provide technical governance for changes entering staging and production environments. This role reviews application and infrastructure changes across the digital ecosystem; identifies code, architecture, environment, sequencing, and deployment dependencies; and partners with delivery teams to reduce implementation risk, production conflicts, and service disruptions.

What will you do?

Change Management Governance

Provide governance for digital ecosystem deployments to staging and production environments, ensuring that quality standards are met across applications and infrastructure.
Collaborate with stakeholders to reduce implementation failures and outages, identify architecture-related conflicts, and governs change records through implementation.
Ensure that clear contingency and back-out plans are in place.
Lead technical change-review discussions, ensuring that risks, dependencies, ownership, implementation sequencing, and go/no-go decisions are clearly documented.
Prepare clear, concise reports for senior leadership.

Disaster Recovery Support

Partner with stakeholders to ensure that disaster recovery plans remain current.
Support and facilitate disaster recovery weekend activities.

What do you need to succeed?

Strong knowledge of business systems analysis principles and best practices.

Strong communication and requirements-elicitation skills, with the ability to work effectively with diverse stakeholders and present to large groups.
Strong facilitation skills, including the ability to keep groups focused, surface and address issues, ensure all perspectives are heard, and guide collaborative decision-making.
Self-directed and organized, with the ability to manage a high volume of complex, concurrent changes while maintaining review quality.
Strong leadership and relationship-management skills, with the ability to provide clear governance over change records.
A strong IT background. Although this is not a hands-on software development position, the successful candidate must be able to engage credibly with engineers, understand code delivery and deployment risks, and independently challenge technical implementation plans.
Strong analytical, organizational, and problem-solving skills.
Strong proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Strong reporting and data analysis skills.

Unique requirements:

Participation in an on-call rotation, including after-hours support, is required.

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.
Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

What’s in it for you:

We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
Wellness programs that support the three pillars of your health – mental, physical, and financial
The opportunity to move along a variety of career paths with amazing networking potential.
As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

85,000/85 000 - 128,000/128 000

Job Category:

Business Analysis - Systems

Posting End Date:

12/10/2026

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More about this job

Responsibilities

The role provides technical governance for changes entering staging and production environments to ensure reliability and minimize service disruptions. Responsibilities include leading change-review discussions, identifying deployment dependencies, and supporting disaster recovery planning.

Requirements

Candidates must possess strong business systems analysis, facilitation, and communication skills with a solid IT background. The role requires the ability to obtain Reliability Status Clearance and participate in an on-call rotation.

Skills

Business systems analysis
Change management
Governance
Technical documentation
Risk assessment
Stakeholder management
Facilitation
Disaster recovery
Requirements elicitation
Data analysis
Reporting
Microsoft Office
IT operations
Problem-solving
Communication

Benefits

Wellness programs
Mental health support
Financial wellness support
Physical health support
Career development opportunities
Networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Business Systems Analysis
Change Management
Governance
IT Operations
DevOps
Software Engineering
Application Development
Production Support
Disaster Recovery
Risk Management
Stakeholder Management
Reporting
Data Analysis
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Reliability Status Clearance
Digital Ecosystem
Infrastructure
Deployment

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