Find work in Canada.

330,240 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
A
Software Development Engineer II, WW Prime Tech
Amazon
Vancouver, BC
- Full-time
…live experiment, then design the next message with a product manager and an applied scientist. You'll be in code and in reviews, digging into a latency or reliability question, and working…
Added 13 mins ago
LB
Junior Digital Marketing Project Manager
Longhouse Branding & Marketing
Langley (District), BC · Langley, BC
- Part-time
The Junior Digital Marketing Project Manager is the main point of contact for helping our clients Get Seen with SEO, AEO and Digital Advertising. You’ll build and maintain strong client…
Added 14 mins ago
M
Project Manager
Metrolinx
Toronto, ON
- Full-time
Our Union Station Enhancement Project Office under the Capital Projects Group (CPG) is seeking a Project Manager to oversee the successful delivery of complex infrastructure projects from…
Added 43 mins ago
C
Product Manager / Owner - PVR
CGI
Calgary, AB
- Full-time
This is a superb opportunity to join our growing Energy Solutions team in Calgary. We are seeking a Product Manager to hold ultimate accountability for the PVR (PM Suite) application…
Added 43 mins ago
WT
Bottling Plant Operator
Water Treatment Equipment Co
AB · Greater Edmonton Metropolitan Area
- Full-time
Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment…
Added 43 mins ago
V
Business and Commercial Lending Coordinator (16-Month Contract)
Vancity
Vancouver, BC
- Full-time
As a Business & Commercial Lending Coordinator, you will play a critical role in supporting the delivery of exceptional service to our business and commercial members by ensuring loan…
Added 43 mins ago
WT
Inventory Coordinator
Water Treatment Equipment Co
London, ON
- Full-time
…is an exciting opportunity as it includes Inventory Control, Delivery, and Customer Service…
Added 59 mins ago
V
Senior Consultant, Service Experience
Visa
Toronto, ON
- Full-time
…Services, Support, and client stakeholders to drive the successful delivery, adoption, and support of new capabilities and platform enhancements in the North America…
Added 59 mins ago
V
Senior Data Scientist
Visa
Toronto, ON
- Full-time
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Added 59 mins ago
IW
Project Manager
ICONIX Waterworks
Winnipeg, MB
- Other
As a Project Manager, Municipal Infrastructure & Strategic Pursuits, you will support ICONIX’s growth in municipal water infrastructure projects across Canada. This role combines project…
Added 1 hour ago
DE
Civil Design Project Manager
Davis Engineers
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
…experienced individual to fill the position of Engineering Project Manager. The ideal candidate will have 5+ years of experience completing residential subdivision and commercial design and…
Added 1 hour ago
A
Manager, Technology Application Support
Aviso
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening for Manager, Technology Application Support to join our Technology Support Services team.
Added 1 hour ago
PC
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
…team in Mississauga, ON. The role reports to the Operations Manager. This role support a broad range of civil infrastructure assignments, with emphasis on linear infrastructure, functional…
Added 1 hour ago
Consultant Technologist
Health Standards Organization
Toronto, ON
Plan, design, develop, validate, and manage the delivery and execution of PT surveys to participating laboratories in collaboration with Scientific Committees.
Added 1 hour ago
NA
Administrative Lead, School of Manufacturing and Automation and School of Transportation (Temporary)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Academic Strategy and Operations Manager, this role, as the sole supervisor of the administrative team, provides overall leadership and management functions for this group…
Added 1 hour ago
NA
Manager - Experiential Learning & Career Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.
Added 1 hour ago
D
Corporate Relations Director, Canada
Diageo
Toronto, ON · Downtown Toronto
- Full-time
Within the market/country, it is a trusted partner to the Managing Director / General Manager, the leadership team and other functional heads in the execution of the Global CR Strategy,…
Added 1 hour ago
B
Business Architect Portfolio Management - Rise Program
BMO
Toronto, ON · FCP
- Full-time
Develop and maintain the business architecture roadmap, aligning strategic objectives with program priorities and delivery.
Added 1 hour ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking an experienced and highly motivated HR Manager to join our Human Resources team. This is an exciting opportunity for a practical, hands-on HR professional…
Added 1 hour ago
TH
Fleet Lot Attendant
The Humberview Group
Mississauga, ON
- Full-time
Prepare vehicles for customer delivery, fleet pickup, transportation, and other required appointments.
Added 1 hour ago
AS
JP2239 - IT Project Manager - Senior
Apex Systems
Toronto, ON
- $71 to $76 USD / hour
- Contract
Senior IT Project Manager (Payments Technology)
Added 1 hour ago
TH
Lot Attendant
The Humberview Group
Toronto, ON · Etobicoke, ON
- Full-time
Check in incoming vehicles, including washing, fueling, and preparing them for display or delivery.
Added 1 hour ago
FT
Part-Time Faculty – Pre-Health Sciences Pathway to Certificates and Diplomas (PCD1)
Fanshawe Toronto@ILAC
London, ON
- Part-time
…within the PCD program. Course assignments, teaching hours, delivery formats, and schedules will be determined based on program needs, qualifications, and scheduling requirements.…
Added 1 hour ago
Cloud / Service Integration Manager
Government of Alberta
AB
Job Title: Cloud / Service Integration Manager
Added 1 hour ago
WO
Registered Practical Nurse - Functional Enhancement Unit
William Osler Health System
Toronto, ON · Etobicoke, Ontario
- Part-time
…offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your…

Sun Life

Director, Digital Servicing

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Waterloo King, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 19, 2026
Experience: 5-10 years progressive experience in digital strategy, customer experience, or operations management
Posting language: English
Posted: Oct 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Director, Digital Servicing role focuses on building strategy and executing initiatives that drive digital client self-service and channel shift outcomes. You'll be guided by your understanding of the digital health, wealth & protection landscape, clients, competitors, and strong relationships with business stakeholders.

What You'll Do

Work closely with Digital Channels, Adoption & Engagement, Member Journey, and Operations teams to understand call drivers and strategically reduce contacts by shifting users to IVR and digital channels
Partner with CCC & Operations leaders to identify call deflection and chat containment initiatives that minimize inbound call volume and shift client interactions to digital channels
Set clear strategy aligned with senior leadership and lead identification, evaluation, and prioritization of digital initiatives to enhance self-service and achieve channel shift outcomes
Partner cross-functionally to establish digital servicing roadmaps, define success metrics, and deliver technology-enabled solutions that improve experience while optimizing efficiency
Create and align OKRs measured and reported to leadership; leverage surveys, competitive intelligence, and customer data to prioritize features –
Drive digital journey containment by improving completion rates and reducing abandonment; track performance and provide strategic reporting
Lead cost-benefit analyses and benefit realization initiatives, providing executive-level insights into ROI and strategic value
Build and maintain a high-performing team through strategic talent development and performance management

What You Need to Succeed

Proven ability to influence senior leadership and navigate large, matrixed organizations at a senior level
Strong acumen in Agile delivery models and data-driven decision-making
Excellent analytical and problem-solving capabilities with ability to translate data into actionable insights
Collaborative communicator comfortable making decisions with limited information and encouraging experimentation
University degree in business, analytics, or computer science
5-10 years progressive experience in digital strategy, customer experience, or operations management
3-5 years in director-level or senior manager role leading cross-functional teams
Demonstrated experience with digital transformation and call center/client service optimization
Proven track record managing call deflection, IVR optimization, or digital channel containment initiatives (preferred)
Experience developing and delivering cost-benefit analyses and benefit realization programs
Background in financial services, insurance, or regulated industries
Proficiency with analytics platforms and data-driven decision-making
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

What’s in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
An environment of continuous learning, development, and improvement
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

130,000/130 000 - 180,000/180 000

Job Category:

Business Analysis - Process

Posting End Date:

18/10/2026

Apply About employer

More about this job

Responsibilities

The Director, Digital Servicing leads the strategy and execution of digital initiatives to drive client self-service and optimize channel shift outcomes. They partner with cross-functional teams to define roadmaps, improve digital journey containment, and deliver technology-enabled solutions that enhance efficiency.

Requirements

Candidates must have a university degree in business, analytics, or computer science and 5-10 years of progressive experience in digital strategy or operations. A proven track record in leading cross-functional teams and navigating large, matrixed organizations is required.

Skills

Digital strategy
Customer experience
Operations management
Agile delivery
Data-driven decision-making
Call center optimization
IVR optimization
Digital transformation
Cross-functional leadership
Strategic planning
Cost-benefit analysis
Performance management
Stakeholder management
Analytical skills
Problem-solving

Benefits

Sabbatical program
Mental health support
Incentive plans
Continuous learning and development

Visa sponsorship

Not detected in the job text

Keywords

Digital Servicing
Digital Strategy
Customer Experience
Operations Management
Agile
Data-driven
IVR
Call Deflection
Digital Transformation
ROI
Financial Services
Insurance
OKRs
Analytics
Strategic Planning
Client Self-service
Channel Shift
Matrixed Organization
Performance Management
Benefit Realization

Report this job