Find work in Canada.

334,941 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
W
Data Analyst, Sr.
Wiraa
Canada
- Full-time
SurveyMonkey is a leading provider of online survey solutions, dedicated to enabling organizations to understand their customers, employees, and markets more effectively. With a focus on…
Added 10 mins ago
DG
Senior Accountant, Assurance [Audit]
Doane Grant Thornton LLP
Antigonish, NS
- Full-time
Providing solutions to our clients on current business and financial conditions
Added 10 mins ago
A
Project Manager – Engineering
Artelia
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
At Artelia Canada, we believe that every project is a unique opportunity to design solutions for a positive life. This is what drives us every day: imagining, creating, and delivering…
Added 40 mins ago
CC
ESTIMATOR
Conwest Contracting
Vancouver, BC
- Full-time
Possess a demonstrated ability to lead and direct projects, analyze issues, and bring innovative solutions to achieving work plan objectives.
Added 40 mins ago
AF
Client Service Representative - Fort Macleod (Part Time)
ATB Financial
Fort Macleod, AB
- Part-time
…time to understand their financial needs, offer personalized solutions, and connect them with the right resources. You'll be a key part of a dynamic team, ensuring every client interaction…
Added 40 mins ago
NB
Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
Expertise in banking services, the advisory approach and business development.
Added 40 mins ago
NF
Senior L&D Partner - Sales & Technology
NES Fircroft
Calgary, AB
- Full-time
…digital learning platforms, sales technologies, and productivity solutions across the…
Added 40 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…cohesively with a variety of different teams from across the business globally to complete…
Added 40 mins ago
TS
Canada | Winter 2027 Internship Program | Canada | Programme de stage d'hiver 2027
TD SYNNEX North America
Mississauga, ON
- $19 CAD / hour
- Full-time
Leverage data analytics tools to transform sales data into actionable business insights.
Added 40 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Collaborate with business development teams and customers to understand technical challenges and develop practical application and processing solutions
Added 40 mins ago
NB
Senior Manager Commercial Banking and Real Estate
National Bank of Canada
Brossard, QC
- Full-time
You will join a team of specialists in Commercial and private Banking 1859 who support business clients. You will also be surrounded by an ecosystem of specialists, such as financing…
Added 40 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and…
Added 40 mins ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
…translate emerging technologies into scalable, customer-focused…
Added 40 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…high-performance injection molding systems and automated manufacturing solutions. Engineers at Husky work on new product development projects, designing complex electrical systems for…
Added 40 mins ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Remote, Canada
- Remote
Power Factors est un fournisseur de logiciels et de solutions qui mène la prochaine génération d'énergie propre avec Unity, l'une des suites de gestion de l'énergie renouvelable (REMS) les…
Added 55 mins ago
Head of Sovereign, Google Cloud
Google
Ottawa, ON
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology,…
Added 1 hour ago
B
Sr. Developer - Application Development JAVA N 4B
BrightClaim
AB
- Full-time
Work as a Java developer in a Strategic Client Reporting team. Candidate would be responsible to provide stable technical solutions which are robust and scalable as per business needs.
Added 1 hour ago
B
Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
…fast. Sound judgment will be required to understand complex business use cases, design appropriate solutions, develop the underlying implementation and leverage team’s strength for…
Added 1 hour ago
B
Sr. Developer - Application Development JAVA N 4B
BrightClaim
Montreal, QC
- Full-time
…fast. Sound judgment will be required to understand complex business use cases, design appropriate solutions, develop the underlying implementation and leverage team’s strength for…
Added 1 hour ago
GD
DYNAMITE - Co-Manager - West Edmonton Mall
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Full-time
Demonstrate flexibility, innovation and sense of urgency in identifying and reacting to the changing business environment by contributing impactful ideas and solutions
Added 1 hour ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
…to reporting, and have an opportunity to support different business partners. Your contribution will help develop Product Madness games into their best versions…
Added 1 hour ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
…to reporting, and have an opportunity to support different business partners. Your contribution will help develop Product Madness games into their best versions…
Added 1 hour ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
…to reporting, and have an opportunity to support different business partners. Your contribution will help develop Product Madness games into their best versions…
Added 1 hour ago
PM
Product Analyst
Product Madness 📱🎮
Montreal, QC
- Full-time
…to reporting, and have an opportunity to support different business partners. Your contribution will help develop Product Madness games into their best versions…
Added 1 hour ago
S
IT Technology Services Senior Specialist - Linux Administration, Hyperscaler, Pacemaker Operations
SAP
Toronto, ON
- Full-time
RISE with SAP brings together the solutions and services our customers need for a true business transformation, in one package, in the way that works best for them. We know that…

Sun Life

Director, Digital Servicing

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Waterloo King, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 19, 2026
Experience: 5-10 years progressive experience in digital strategy, customer experience, or operations management
Posting language: English
Posted: Oct 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Director, Digital Servicing role focuses on building strategy and executing initiatives that drive digital client self-service and channel shift outcomes. You'll be guided by your understanding of the digital health, wealth & protection landscape, clients, competitors, and strong relationships with business stakeholders.

What You'll Do

Work closely with Digital Channels, Adoption & Engagement, Member Journey, and Operations teams to understand call drivers and strategically reduce contacts by shifting users to IVR and digital channels
Partner with CCC & Operations leaders to identify call deflection and chat containment initiatives that minimize inbound call volume and shift client interactions to digital channels
Set clear strategy aligned with senior leadership and lead identification, evaluation, and prioritization of digital initiatives to enhance self-service and achieve channel shift outcomes
Partner cross-functionally to establish digital servicing roadmaps, define success metrics, and deliver technology-enabled solutions that improve experience while optimizing efficiency
Create and align OKRs measured and reported to leadership; leverage surveys, competitive intelligence, and customer data to prioritize features –
Drive digital journey containment by improving completion rates and reducing abandonment; track performance and provide strategic reporting
Lead cost-benefit analyses and benefit realization initiatives, providing executive-level insights into ROI and strategic value
Build and maintain a high-performing team through strategic talent development and performance management

What You Need to Succeed

Proven ability to influence senior leadership and navigate large, matrixed organizations at a senior level
Strong acumen in Agile delivery models and data-driven decision-making
Excellent analytical and problem-solving capabilities with ability to translate data into actionable insights
Collaborative communicator comfortable making decisions with limited information and encouraging experimentation
University degree in business, analytics, or computer science
5-10 years progressive experience in digital strategy, customer experience, or operations management
3-5 years in director-level or senior manager role leading cross-functional teams
Demonstrated experience with digital transformation and call center/client service optimization
Proven track record managing call deflection, IVR optimization, or digital channel containment initiatives (preferred)
Experience developing and delivering cost-benefit analyses and benefit realization programs
Background in financial services, insurance, or regulated industries
Proficiency with analytics platforms and data-driven decision-making
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

What’s in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
An environment of continuous learning, development, and improvement
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

130,000/130 000 - 180,000/180 000

Job Category:

Business Analysis - Process

Posting End Date:

18/10/2026

Apply About employer

More about this job

Responsibilities

The Director, Digital Servicing leads the strategy and execution of digital initiatives to drive client self-service and optimize channel shift outcomes. They partner with cross-functional teams to define roadmaps, improve digital journey containment, and deliver technology-enabled solutions that enhance efficiency.

Requirements

Candidates must have a university degree in business, analytics, or computer science and 5-10 years of progressive experience in digital strategy or operations. A proven track record in leading cross-functional teams and navigating large, matrixed organizations is required.

Skills

Digital strategy
Customer experience
Operations management
Agile delivery
Data-driven decision-making
Call center optimization
IVR optimization
Digital transformation
Cross-functional leadership
Strategic planning
Cost-benefit analysis
Performance management
Stakeholder management
Analytical skills
Problem-solving

Benefits

Sabbatical program
Mental health support
Incentive plans
Continuous learning and development

Visa sponsorship

Not detected in the job text

Keywords

Digital Servicing
Digital Strategy
Customer Experience
Operations Management
Agile
Data-driven
IVR
Call Deflection
Digital Transformation
ROI
Financial Services
Insurance
OKRs
Analytics
Strategic Planning
Client Self-service
Channel Shift
Matrixed Organization
Performance Management
Benefit Realization

Report this job