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Added 21 mins ago
NR
Manager Strategic Communications
Niagara Region
Thorold, ON
- $121,700 to $143,170 CAD / year
- Full-time
Reporting to the Associate Director, Strategic Communications and Public Affairs, the Strategic Communications Manager provides strategic leadership and oversight for corporate…
Added 39 mins ago
IF
Manager, IT Solutions Delivery, Go-to-Market and Digital Solutions, SAEC Platform
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…clients feel confident and secure about their future? As a Manager, IT Solutions Delivery, Go-to-Market and Digital Solutions, SAEC Platform, you will play a key role in the evolution of…
Added 54 mins ago
C
Group Product Manager - Billing & Product Support
CIBC
Toronto, ON
- Full-time
As a Group Product Manager within the Product Management and Digital Solutions team, you will be supporting the Director and Product Managers across various portfolios. In this role you…
Added 54 mins ago
Health Services Manager - Women & Children's Health
Nova Scotia Health and IWK Health
New Glasgow, NS
Reporting to the Director of Health Services, the Health Services Manager is responsible for strategic and operational leadership of the specific clinical portfolio in accordance with the…
Added 1 hour ago
HR
Project Coordinator
Hitachi Rail
Toronto, ON
- Full-time
Provide Administrative Support to the Project Manager(s), Director(s), and Projects Portfolio Director
Added 1 hour ago
CU
Early Childhood Educator
Capilano University
North Vancouver, BC
- Full-time
…environment for young children. The position reports to the Manager of the Children’s Centre and to the Dean of the faculty of Education, Health and Human…
Added 1 hour ago
RG
Manager of Clinical Informatics - must be an RPN
Responsive Group Inc.
Perth, ON
- Full-time
The Manager of Clinical Informatics reports to the Director of Care and manages the information technology and compliance related to resident care through coordinating the RAI-MDS process…
Added 1 hour ago
O
Manager, Supportive Living Services- MNU-26-18
Ongwanada
Kingston, ON
- Internship
The Manager, Supportive Living Services ensures effective use of resources in planning, assists in the development of human capital, responds to program needs, delivers clear messaging and…
Added 2 hours ago
TA
Manager, Marketing & Communications
Take a Hike Foundation
Vancouver, BC
- Full-time
Reporting to the Director, Marketing and Communications and acting as their close operational partner, the Marketing & Communications Manager leads execution across three connected areas of…
Added 2 hours ago
LF
Dealer Development Manager, SecureDrive (Business Development/Sales) - Edmonton
LGM Financial Services
AB · Edmonton, AB
- Full-time
As a Dealer Development Manager for Edmonton and Northern Alberta, you will own a high-potential territory and be the face of LGM and SecureDrive with auto dealers in the province. This is…
Added 2 hours ago
UO
Project Manager, WUSA
University of Waterloo
Waterloo, ON · General Services Complex
- Full-time
Reporting to the Senior Director, Planning Design and Construction, the Project Manager, WUSA is responsible for the planning and delivery of design, construction, renovation, and facility…
Added 2 hours ago
UO
Graduate Program Coordinator
University of Waterloo
Waterloo, ON
- Full-time
The Graduate Program Coordinator administers academic services and advises graduate students in the department. The position is responsible for providing effective administrative support to…
Added 2 hours ago
UO
Director, Information Systems
University of Waterloo
Waterloo, ON
- Full-time
For selected programs and projects, the Director may engage the services of a Project or Program Manager to ensure successful delivery of cross-departmental initiatives.
Added 2 hours ago
UO
Health Undergraduate Advisor
University of Waterloo
Waterloo, ON · B.C. Matthews Hall
- Full-time
…support; interprets and applies undergraduate regulations, program requirements, and Faculty/University policies; supports students navigating course selection, enrolment, progression,…
Added 2 hours ago
UO
Research Graduate Programs Coordinator
University of Waterloo
Waterloo, ON · B.C. Matthews Hall
- Full-time
…(SPHS). The incumbent reports to the Research Graduate Programs Manager (RGPM) and works closely with the Associate Director-Research Graduate Programs (AD-RGP), as well as liaising with…
Added 2 hours ago
UO
Administrative Coordinator
University of Waterloo
Waterloo, ON
- Full-time
· Provides administrative support to the Administrative Manager and Director, including preparation of documents and coordination for Academic Program Cyclical Reviews and external site…
Added 3 hours ago
JF
Development & Community Engagement Manager
Jewish Federation of British Columbia (JFBC)
BC · West Vancouver, BC
- Internship
…Engagement Coordinator to join our team. Reporting to the Executive Director, this hands-on position will focus primarily on grant research and writing, funder reporting, fundraising…
Added 3 hours ago
SH
Senior Project Manager
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the Executive Leader/Director or designate, the Senior Project Manager is responsible for managing all aspects of the assigned project(s) including vendor…
Added 4 hours ago
FS
Area Safety Manager
First Student
Toronto, ON
- Full-time
…vehicle operations to location leadership and the Area Training Manager. Support corrective actions within the Safety function’s scope, while training-program administration, compliance…
Added 4 hours ago
C
Manager, Programming
CBC/Radio-Canada
Regina, SK
- Full-time
CBC Saskatchewan is looking for a program manager to help lead CBC Saskatchewan at a pivotal time in the province’s history. You will report to the Director, Journalism and work alongside…
Added 4 hours ago
CS
Recreation Aide- Casual
Cogir Senior Living
Calgary, AB · McKenzie Towne Retirement
- Part-time
Assist in the planning, organization and implementation of meaningful programs for the residents, in collaboration with the Active Living Manager & Executive Director;
Added 4 hours ago
SH
Senior Director, Risk and Compliance
SE Health
Markham, ON
- Full-time
The Director, Risk and Compliance provides strategic leadership for and is accountable for the organization’s Enterprise Risk Management (ERM) and Compliance Programs through the strategic…
Added 5 hours ago
AR
Red Seal Heavy Duty Mechanic
ABC Recycling Ltd.
Burnaby, BC
- $38 to $58 CAD / hour
- Full-time
ABC will support the ideal candidate’s path to achieving the Red Seal certification, under the mentorship of the Senior Director, Asset Management. The successful candidate will also be…
Added 5 hours ago
TL
Parts Manager
Transx Ltd
Calgary, AB
- Full-time
The Parts Manager is responsible to plan and coordinate movements (purchasing – holding – releasing) of parts with the shops. Reporting to the Rolling Assets & Repair Director, the Parts…
Added 6 hours ago
AH
Refrigeration Mechanic
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Reporting to the Facility Manager and working under limited supervision, this position performs journeyman level repairs and maintenance on refrigeration and air conditioning systems. The…

Sun Life

Director, Digital Servicing

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Waterloo King, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 19, 2026
Experience: 5-10 years progressive experience in digital strategy, customer experience, or operations management
Posting language: English
Posted: Oct 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Director, Digital Servicing role focuses on building strategy and executing initiatives that drive digital client self-service and channel shift outcomes. You'll be guided by your understanding of the digital health, wealth & protection landscape, clients, competitors, and strong relationships with business stakeholders.

What You'll Do

Work closely with Digital Channels, Adoption & Engagement, Member Journey, and Operations teams to understand call drivers and strategically reduce contacts by shifting users to IVR and digital channels
Partner with CCC & Operations leaders to identify call deflection and chat containment initiatives that minimize inbound call volume and shift client interactions to digital channels
Set clear strategy aligned with senior leadership and lead identification, evaluation, and prioritization of digital initiatives to enhance self-service and achieve channel shift outcomes
Partner cross-functionally to establish digital servicing roadmaps, define success metrics, and deliver technology-enabled solutions that improve experience while optimizing efficiency
Create and align OKRs measured and reported to leadership; leverage surveys, competitive intelligence, and customer data to prioritize features –
Drive digital journey containment by improving completion rates and reducing abandonment; track performance and provide strategic reporting
Lead cost-benefit analyses and benefit realization initiatives, providing executive-level insights into ROI and strategic value
Build and maintain a high-performing team through strategic talent development and performance management

What You Need to Succeed

Proven ability to influence senior leadership and navigate large, matrixed organizations at a senior level
Strong acumen in Agile delivery models and data-driven decision-making
Excellent analytical and problem-solving capabilities with ability to translate data into actionable insights
Collaborative communicator comfortable making decisions with limited information and encouraging experimentation
University degree in business, analytics, or computer science
5-10 years progressive experience in digital strategy, customer experience, or operations management
3-5 years in director-level or senior manager role leading cross-functional teams
Demonstrated experience with digital transformation and call center/client service optimization
Proven track record managing call deflection, IVR optimization, or digital channel containment initiatives (preferred)
Experience developing and delivering cost-benefit analyses and benefit realization programs
Background in financial services, insurance, or regulated industries
Proficiency with analytics platforms and data-driven decision-making
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

What’s in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
An environment of continuous learning, development, and improvement
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

130,000/130 000 - 180,000/180 000

Job Category:

Business Analysis - Process

Posting End Date:

18/10/2026

Apply About employer

More about this job

Responsibilities

The Director, Digital Servicing leads the strategy and execution of digital initiatives to drive client self-service and optimize channel shift outcomes. They partner with cross-functional teams to define roadmaps, improve digital journey containment, and deliver technology-enabled solutions that enhance efficiency.

Requirements

Candidates must have a university degree in business, analytics, or computer science and 5-10 years of progressive experience in digital strategy or operations. A proven track record in leading cross-functional teams and navigating large, matrixed organizations is required.

Skills

Digital strategy
Customer experience
Operations management
Agile delivery
Data-driven decision-making
Call center optimization
IVR optimization
Digital transformation
Cross-functional leadership
Strategic planning
Cost-benefit analysis
Performance management
Stakeholder management
Analytical skills
Problem-solving

Benefits

Sabbatical program
Mental health support
Incentive plans
Continuous learning and development

Visa sponsorship

Not detected in the job text

Keywords

Digital Servicing
Digital Strategy
Customer Experience
Operations Management
Agile
Data-driven
IVR
Call Deflection
Digital Transformation
ROI
Financial Services
Insurance
OKRs
Analytics
Strategic Planning
Client Self-service
Channel Shift
Matrixed Organization
Performance Management
Benefit Realization

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