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Added 19 mins ago
W
(CAN) Directs Store Delivery Associate
Walmart
Burnaby, BC
- Part-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 35 mins ago
L
Customer Sucess Manager Pricing Reference Services
LSEG
Toronto, ON
- Full-time
As a Customer Success Manager, you'll be at the center of our customer relationships, partnering with business and technical stakeholders to drive adoption, accelerate outcomes, and expand…
Added 35 mins ago
Shop Supervisor, Nuclear Component Fabrication
BWXT
Cambridge, ON
…quality, productivity and cost. Reporting to the Focused Shop Manager, all shop…
Added 49 mins ago
CC
Retail Assistant Store Manager
Canna Cabana
Calgary, AB · Shawnessy, Calgary, AB
- Full-time
The Assistant Store Manager will report to the Store Manager and is responsible for providing assistance to the store management team in supervising and facilitating the daily operations of…
Added 49 mins ago
GD
Co-op Winter 2027 – Project Engineer - 8 to 12 months
General Dynamics Missions System International
Ottawa, ON
- Internship
…Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the…
Added 49 mins ago
D
Assistant Lodge Manager
Dexterra
Edmonton, AB
- Up to $31 CAD / hour
- Full-time
Reports to: Lodge Manager/ Operations Managers
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Drayton Valley, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 2 hours ago
M
Barista
Marriott
Montreal, QC
- Part-time
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.…
Added 2 hours ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Saint-Hyacinthe, QC · St-Hyacinthe, QC
- Full-time
Maintains register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings..
Added 2 hours ago
OE
Senior Modernization Project Manager
Otis Elevator Co.
Winnipeg, MB
- Full-time
Otis Elevator Company is searching for a highly motivated Modernization Project Manager to oversee coordination of activities on multiple modernization installation projects. This is a…
Added 2 hours ago
TI
Senior Project Manager (IT)
Teckhorizon Inc
AB · Edmonton, AB
- Contract
The client is seeking an experienced Project Manager to lead AI delivery and enablement initiatives across multiple ministries. The role focuses on enterprise AI licensing and consumption…
Added 2 hours ago
CC
Maintenance Superintendent
Carlisle Construction Materials
Crossfield, AB
- Full-time
Maintenance Manager Professional (MMP) or similar certification is an asset.
Added 2 hours ago
B
GRC Manager
Baseten
Toronto, ON
- $150,000 to $250,000 USD / year
- Full-time
5+ years of experience in GRC, Security Compliance, or Information Security roles, ideally in a SaaS or cloud-native environment.
Added 2 hours ago
B
GRC Manager
Baseten
Toronto, ON
- $150,000 to $250,000 USD / year
- Full-time
5+ years of experience in GRC, Security Compliance, or Information Security roles, ideally in a SaaS or cloud-native environment.
Added 2 hours ago
B
GRC Manager
Baseten
Montreal, QC
- $150,000 to $250,000 USD / year
- Full-time
5+ years of experience in GRC, Security Compliance, or Information Security roles, ideally in a SaaS or cloud-native environment.
Added 2 hours ago
Y
Senior Global Delivery Leader (Manager)
Yochana
Toronto, ON
- Full-time
Drive consistent execution across data inventory, risk tiering, security controls, classification, retention, disposition and sustainment workstreams.
Added 2 hours ago
GD
Quality Engineering Specialist
General Dynamics Missions System International
Ottawa, ON
- $77,000 to $98,000 CAD / year
- Full-time
…Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the…
Added 3 hours ago
QC
office manager
Queen Chinguacousy Dentistry
Brampton, ON
- Full-time
Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
Added 3 hours ago
C
Human Resources Advisor
Corbec
Drummondville, QC
- Full-time
Support the Operations Manager and Production Manager in organizing recognition and Mobilization.
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 3 hours ago
YW
Case Manager - Seniors
Youth Without Shelter
Toronto, ON · Etobicoke, ON
- Full-time
The Case Manager plays a key role in supporting residents at Wardlaw Residence, a 51-unit supportive housing program serving youth, newcomers and seniors who have experienced or are at risk…
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
Kingston Office - Opportunities in Tax - Co-op Placement - April 2027 - St. Lawrence College
KPMG Canada
Kingston, ON
Applications can be addressed to “Hiring Manager” and should include a cover letter, resume, and a copy of your most recent unofficial transcript. If you do not have access to an electronic…
Added 4 hours ago
C
Maintenance Superintendent
Carlisle
Crossfield, AB
- Full-time
Maintenance Manager Professional (MMP) or similar certification is an asset.
Added 4 hours ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · East Village, Calgary, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM

Sun Life

Director, Digital Servicing

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Waterloo King, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 19, 2026
Experience: 5-10 years progressive experience in digital strategy, customer experience, or operations management
Posting language: English
Posted: Oct 6, 2026

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Director, Digital Servicing role focuses on building strategy and executing initiatives that drive digital client self-service and channel shift outcomes. You'll be guided by your understanding of the digital health, wealth & protection landscape, clients, competitors, and strong relationships with business stakeholders.

What You'll Do

Work closely with Digital Channels, Adoption & Engagement, Member Journey, and Operations teams to understand call drivers and strategically reduce contacts by shifting users to IVR and digital channels
Partner with CCC & Operations leaders to identify call deflection and chat containment initiatives that minimize inbound call volume and shift client interactions to digital channels
Set clear strategy aligned with senior leadership and lead identification, evaluation, and prioritization of digital initiatives to enhance self-service and achieve channel shift outcomes
Partner cross-functionally to establish digital servicing roadmaps, define success metrics, and deliver technology-enabled solutions that improve experience while optimizing efficiency
Create and align OKRs measured and reported to leadership; leverage surveys, competitive intelligence, and customer data to prioritize features –
Drive digital journey containment by improving completion rates and reducing abandonment; track performance and provide strategic reporting
Lead cost-benefit analyses and benefit realization initiatives, providing executive-level insights into ROI and strategic value
Build and maintain a high-performing team through strategic talent development and performance management

What You Need to Succeed

Proven ability to influence senior leadership and navigate large, matrixed organizations at a senior level
Strong acumen in Agile delivery models and data-driven decision-making
Excellent analytical and problem-solving capabilities with ability to translate data into actionable insights
Collaborative communicator comfortable making decisions with limited information and encouraging experimentation
University degree in business, analytics, or computer science
5-10 years progressive experience in digital strategy, customer experience, or operations management
3-5 years in director-level or senior manager role leading cross-functional teams
Demonstrated experience with digital transformation and call center/client service optimization
Proven track record managing call deflection, IVR optimization, or digital channel containment initiatives (preferred)
Experience developing and delivering cost-benefit analyses and benefit realization programs
Background in financial services, insurance, or regulated industries
Proficiency with analytics platforms and data-driven decision-making
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

What’s in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
An environment of continuous learning, development, and improvement
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years
We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

130,000/130 000 - 180,000/180 000

Job Category:

Business Analysis - Process

Posting End Date:

18/10/2026

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More about this job

Responsibilities

The Director, Digital Servicing leads the strategy and execution of digital initiatives to drive client self-service and optimize channel shift outcomes. They partner with cross-functional teams to define roadmaps, improve digital journey containment, and deliver technology-enabled solutions that enhance efficiency.

Requirements

Candidates must have a university degree in business, analytics, or computer science and 5-10 years of progressive experience in digital strategy or operations. A proven track record in leading cross-functional teams and navigating large, matrixed organizations is required.

Skills

Digital strategy
Customer experience
Operations management
Agile delivery
Data-driven decision-making
Call center optimization
IVR optimization
Digital transformation
Cross-functional leadership
Strategic planning
Cost-benefit analysis
Performance management
Stakeholder management
Analytical skills
Problem-solving

Benefits

Sabbatical program
Mental health support
Incentive plans
Continuous learning and development

Visa sponsorship

Not detected in the job text

Keywords

Digital Servicing
Digital Strategy
Customer Experience
Operations Management
Agile
Data-driven
IVR
Call Deflection
Digital Transformation
ROI
Financial Services
Insurance
OKRs
Analytics
Strategic Planning
Client Self-service
Channel Shift
Matrixed Organization
Performance Management
Benefit Realization

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