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Added 1 hour ago
Account Manager Junior
Naboo
Montreal, QC
Full-time
Working alongside our experienced Enterprise team, your role will be to support our key account clients in booking their events, from the initial briefing to the signing of the contract, as…
Added 2 hours ago
Business Development Manager
ASM Technologies Limited
Field, BC
Full-time
At ASM, we’re looking for an ambitious and relationship-driven Business Development Manager to join our Sales team. Based in the North of England, you’ll be responsible for growing…
Added 5 hours ago
Demand Generation Manager
Loopio Inc.
Remote, Canada
$100,000 to $130,000 CAD / year
Full-time · Remote
Loopio is looking for a Demand Generation Manager to own campaign strategy across two connected motions: precision-targeted account-based programs for our most strategic accounts, and…
Added 6 hours ago
Senior Account Manager – Client Growth (Base + Uncapped Commission)
Setsail Marketing
Vancouver, BC
Full-time
Write and deliver client proposals; handle invoicing and general account admin.
Added 7 hours ago
Sales Representative
Marcus Evans Group
Pointe-Claire, QC
$58,000 to $89,000 CAD / year
Full-time
We're seeking a highly competitive Sales Representative to drive new accounts and manage client experiences within our Summits Division. As a crucial team member, you'll engage in…
Added 8 hours ago
Global Account Manager
Cogent Communications
Montreal, QC
Full-time
Identify new business opportunities within a prescribed Regional Sales Territory via sourcing and Hunting to identify new business opportunities within a global sales territory and target…
Added 8 hours ago
Assistant Store Manager Winners HomeSense Cobourg Shopping Centre
TJX Canada – Winners, Marshalls, HomeSense
Cobourg, ON
$48,592.5 to $68,029.5 CAD / year
Full-time
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 8 hours ago
Responsable du développement commercial/Business Development Manager
Transcat
Montreal, QC
Full-time
…over 1,000 employees - in technical, consulting, operational, sales, finance, and corporate roles - we have stood the test of time by delivering on our Trust in Every Measure promise to our…
Added 8 hours ago
Sr. Sales Manager, Canada - Starlink Enterprise Sales
SpaceXAI
Canada
The Starlink Enterprise Sales team is hiring a results-driven Sr. Sales Manager to drive Starlink adoption across Canada. This role reports directly into the Enterprise Sales Director –…
Added 8 hours ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 8 hours ago
Sr. Customer Success Manager
Assent
Ottawa, ON
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 8 hours ago
Client Services Manager
Acosta
Matheson, ON
Full-time
The Client Service Manager is responsible for delivering profitable growth for assigned clients by achieving revenue, margin, and key performance objectives.
Added 8 hours ago
Senior Relationship Manager (Banking & Custody)
The Citco Group Limited
Toronto, ON
Full-time
…services. The incumbent would be a commercially-minded relationship manager with strong banking/custody product knowledge, comfortable operating at the intersection of client service,…
Added 9 hours ago
Gestionnaire de compte - Account Manager
Parts Town Canada
Toronto, ON
Full-time
Added 9 hours ago
Credit Analyst
SRS Distribution Inc.
Nanaimo, BC
Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed.
Added 9 hours ago
Customer Service Representative
Water Treatment Equipment Co
ON · Simcoe, ON
Full-time
Process new contracts, create customer account and schedule installation, as required
Added 9 hours ago
Sales - National Manager, Sales
Everllence
BC · West Vancouver, BC
Full-time
The National Sales Manager is responsible for driving sales growth and business development for new Everllence equipment within the Turbomachinery market across an assigned territory and/or…
Added 9 hours ago
Reporting & Analysis Manager (Financial Services)
Leons Furniture Limited
Edmonton, AB
Full-time
The Financial Services Reporting & Analysis Manager will oversee reporting and analytics for the entire Financial Services division at LFL – which includes support for consumer credit,…
Added 9 hours ago
Customer Service Manager
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
Full-time
We are looking for a seasoned Customer Service Manager to join our team on a 14-month contract. Reporting to the Director of Sales Operations and Planning, the successful candidate will…
Added 9 hours ago
EPC Account Manager
Yokogawa
AB · YCA_Alberta, Canada
Full-time
The Account Manager will work closely with industry leadership, sales, solutions, product teams, and regional account teams to identify projects early in the development lifecycle and…
Added 9 hours ago
Territory Sales Manager – Outside Sales & New Business Development
Greif
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
033332 Territory Sales Manager – Outside Sales & New Business Development (Open)
Added 9 hours ago
Delivery Solutions Architect
Databricks
Canada
…important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You…
Added 9 hours ago
Account Manager/Sales Rep – US Pool and Geoliner Markets
CGT
Cambridge, ON
$80,000 to $100,000 CAD / year
Full-time
We are seeking an Account Manager/Sales Rep to manage a strong US Pool portfolio and accelerate growth in the geoliner/containment market.
Added 10 hours ago
Customer Onboarding Specialist
Jobber
Toronto, ON
Full-time
Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term…
Added 10 hours ago
Customer Onboarding Specialist
Jobber
Kitchener, ON
Full-time
Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term…

Sun Life

Director, Operations Analytics

Toronto, ON, Canada
Waterloo, ON, Canada
Montreal, QC, Canada
Sun Life Waterloo King, Canada

Job type: Full-time
Apply by: Oct 15, 2026
Experience: Minimum 7 years relevant business, data, and analytics experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Role Summary:

The Director, Operations Analytics represents a strategic opportunity to help lead the analytics transformation in partnership with key stakeholders across Canadian Operations. This role will be responsible for leading a team of analytics professions delivering key insights to Operations Leaders to help them run their business in a data driven manner.

This position balances leadership, stakeholder management, business expertise, and a strong data driven approach to advance our analytics and insights capabilities in alignment to key business objectives.

What will you do?

Data Analytics Strategy Development and Execution

Develop and maintain comprehensive data analytics strategy aligned with Canadian Operations objectives, balancing quick wins with long-term capability building
Evaluate and prioritize analytics opportunities to maximize business value and drive thought leadership in data-driven problem solving
Partner with Sun Life Canada’s Client Experience Office to align with overall Canada data and analytics strategy
Establish metrics and KPIs to measure analytics function performance and business impact

Business Intelligence and Reporting

Lead BI function delivering timely, actionable insights through operational dashboards, scorecards, and trending reports
Manage reporting intake and prioritization from diverse stakeholders while creating self-serve analytics capabilities for power users
Transform complex operational data into clear visualizations supporting executive reporting and strategic planning

Team Leadership and Capability Building

Lead, coach, and develop diverse team, fostering high-performing culture focused on collaboration and innovation
Provide proactive career development, attract top analytics talent, and build team capabilities to deliver on strategic objectives

What do you need to succeed?

Education & Experience Requirements

Minimum 7 years relevant business, data, and analytics experience
University degree in Business, Engineering, Computer Science, Statistics, Mathematics, or related discipline and/or equivalent combination of education/experience
Proven experience leading data analytics functions delivering measurable business value
Experience in operations, business process management, or service delivery environments preferred
Experience managing and transforming data infrastructure and analytics capabilities
Track record of leading high-performing teams of professional knowledge workers
Experience working in financial services, insurance, or regulated industries an asset
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Technical Expertise

Strong understanding of data analytics concepts (predictive analytics, machine learning, AI)
Deep knowledge of business intelligence tools, platforms, and best practices
Familiarity with operational metrics, performance management, and process optimization
Knowledge of statistical analysis, modeling techniques, and quantitative methods

Leadership Competencies

Strategic Thinking: Ability to develop long-term vision while executing tactical priorities
Stakeholder Management: Skilled at building relationships and influencing across all organizational levels
Communication Excellence: Exceptional ability to translate complex data insights into clear, compelling narratives for executive audiences
Change Leadership: Proven ability to lead teams through transformation with minimal disruption
Problem Solving: Creative and critical thinking to address complex business challenges
Business Acumen: Strong understanding of business drivers, operational dynamics, and financial impact
Collaboration: Ability to work effectively across multiple teams, functions, and geographies
Results Orientation: Track record of delivering measurable business outcomes through analytics

What would be nice to have?

Understand and Embrace Agile Operating Model
Proven Experienced working as Product Owner in Scrum or Service Request Manager in Kanban projects
Experience working in a large financial services organization
Knowledge of fundamental statistical models & techniques

Unique Requirements

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

What's in it for you?

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
Working together, sharing common values, and encouraging growth & achievement
Flexible Benefits from the day you join to meet the needs of you and your family.
In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

110,000/110 000 - 180,000/180 000

Job Category:

Advanced Analytics

Posting End Date:

14/10/2026

Apply About employer

More about this job

Responsibilities

The Director of Operations Analytics will lead a team to deliver actionable insights and develop a comprehensive data analytics strategy aligned with Canadian Operations objectives. This role involves managing business intelligence functions, building self-serve analytics capabilities, and fostering a high-performing, innovative team culture.

Requirements

Candidates must have at least 7 years of relevant business, data, and analytics experience, along with a university degree in a related discipline. Proven experience in leading data analytics functions and managing high-performing teams within operations or financial services environments is required.

Skills

Data analytics strategy
Business intelligence
Stakeholder management
Predictive analytics
Machine learning
AI
Operational metrics
Performance management
Process optimization
Statistical analysis
Strategic thinking
Change leadership
Data visualization
Team leadership
Quantitative methods
Business acumen

Benefits

Flexible benefits
Growth and achievement opportunities
Hybrid work environment

Visa sponsorship

Not detected in the job text

Keywords

Operations Analytics
Data Strategy
Business Intelligence
Predictive Analytics
Machine Learning
AI
Operational Metrics
Performance Management
Process Optimization
Statistical Analysis
Quantitative Methods
Strategic Thinking
Stakeholder Management
Change Leadership
Financial Services
Insurance
Agile
Scrum
Kanban
Data Infrastructure
Dashboards
Scorecards
Reporting
Data-driven
Leadership
Transformation
Client Experience
Reliability Status Clearance

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